Westlake French Cleaners

These people are pigs. They are disorganized and lazy. They hate to have you bring them business because they have to get up from their TV show and deal with you. They are as unhelpful as they can be. I’ve used them three times and I will never go back, even though the next closest cleaner is 10 minutes away.
Here’s my last dialogue when I brought in a pile of laundry:
Them: «How many shirts you have there?»
Me: «I don’t know?»
Them: «You don’t know? How can you not know?»
Me: «I don’t know how many shirts are there.»
Them: (Really annoyed, picking a shirt up like it is toxic waste) «One…»
(Pausing…)
(Picks up another shirt.) «Two…»
(Drops it with a big sigh)
(Pauses)
«You don’t know how many shirts?»
Me: (Like I’m playing a game with a child)
«I’ll tell you what: let’s have an adventure! Do you want to go on an adventure with me? Let’s see how many shirts there are. You counted two shirts so far. How many more shirts are there?»
Them: «You are a real funny guy. You should be a comedian on tv.»
«Three…»

Brief summary: my favorite sweater came back from this place smelling worse than it did when I brought it in.
Story: I usually let my husband deal with the dry cleaning since it seems like he has more clothes that need dry cleaning. So I didn’t even pick this place; I just asked my husband to bring my favorite Vince sweater to be dry cleaned when he brings his dress shirts. I figured if his dress shirts are fine, so should my designer sweater.
I was wrong. First of all, all the previous reviews of the unfriendliness of the lady owner is true. I do realize my husband should’ve given me the ticket to pick up the dry cleaning, but she definitely gave me attitude for not having the ticket. That is not a problem, I called my husband to just come get the sweater himself with his ticket. I just think she could’ve been less rude about it.
But that’s not the worst of it, because I can understand as a business why you need proof to pick up your clothes. What was the worst of it was when I finally took my sweater out off the hanger to wear the next day AND IT SMELLED SO FREAKIN’ WEIRD AND FUNKY. I mean DID THEY CLEAN IT? It came back smelling DIRTIER than when I brought it in! Like I can’t even begin to explain how awful my sweater smells. It smells like an old lady’s couch that was covered in a wet dog. I had to SPRAY PERFUME all over my supposedly dry cleaned sweater to mask the awful smell that this place left.
I almost feel like she just took my sweater, put it on the hanger, covered it with that plastic and left it hanging on the rotating rack for a week and didn’t do anything to it.
If my husband wants to get his dress shirts dry cleaned here, that’s fine but from now on I’m going to pick my own dry cleaning place and NOT come here.

This dry clean place LOST MY CALVIN KLEIN 2-​PIECE SUITS, that’s worth $ 500!
I dropped my suits on 1PM on Friday (⁰⁵⁄₂₉), and the scheduled pickup day is Tuesday (⁰⁶⁄₀₂). I went on Tuesday to pick up my suits, the Asian lady said because I dropped it late on Friday, so it’s not ready yet and come back on Thursday.
I was busy on Thursday, so I couldn’t go, but as I went back on Friday (⁰⁶⁄₀₅), which is exactly one week, she said it’s still not ready yet, so I requested her to call me when it’s ready.
She called me on Saturday and said she can’t find the suit, so she asked for time until next Monday or Tuesday to look for the suits. I went back on Tuesday (⁰⁶⁄₀₉), so she said she still can’t find the suit. She will have to file a loss to the company, which she subcontract with to request for money, and promised me will get it resolved. I went back on Wednesday to expect for the money to buy a $ 500 worth suits, and she said I HAVE to provide a receipt, which I don’t have. Why the hell should I do so much work for you because you LOST my suits!
So I did some research and pulled up a similar suits and gave her the ads on Thursday (⁰⁶⁄₁₁). When I went back on Saturday, she said the ads is different. All they could do is to say sorry. The Asian lady wrote me a check for $ 200 on Saturday (⁰⁶⁄₁₃). 3 WEEKS after they lost the suit. It is not even enough to buy new suit, and She said without the receipt they can’t pay me the full price, because I have to prove the value of my suits. She also said she’s not the one who does the dry clean on-​site, and she sends it to the dry clean company, and they are the one who lost the suit. Please be aware of this place as you might lose your valuable clothes and all they won’t be fully responsible for it.

She doesn’t even deserve one star.
She is rude and expensive. She charged us extra and didn’t clean what she promised! We are headed back to our West Portal cleaners.
Save your money… go elsewhere!!!

Called to find out about alterations and their phone was unavailable because THEY STILL USE DIAL UP??? WTH, who does that?
Got my clothes dry cleaned and altered here before. Wayyyyyy too expensive. I gave her 3 jackets, 2 coats, 1 Dress alteration… easily spent almost $ 100 here. I go to a different place now near my house — 3 jackets + 2 coats = $ 20… Way better pricing outside of this place. Save your money.

Took my dress here and it looked like the lady didn’t even do anything to it when I picked it up. It looked like she just left it on a hanger for a couple days and then handed it to me. What a waste of time and money.

The hem job on my pants was really, really bad. They wouldn’t let my husband pick it up either. He had to go back. A waste of time because both pants are basically ruined. One is too short, one is still too long (unwearable). The stitch spacing on both is super inconsistent, loose, wobbly, and very visible. One pair of pants now has an unfinished fabric edge that they apparently just cut and left with pinking shears. WTF. I could have done it myself and saved $ 30. There is the fast/​good/​cheap (pick 2) saying. In this case, the job was none of the above. I might get two wears out of the pants before these horrific looking hems fall out. Bummer.
Additionally, I’m not sure why all 3 items including the blanket I had dry cleaned are damp.

worst cleaners ever! bad service, horrible communications, and SUPER EXPENSIVE! DONT COME HERE!

Bottom line — this place sucks and I will never come here again! All nine pieces of my clothing came back with a terrible chemical smell. The cleaning lady insisted that she could remove the smell but after three times, the smell still remained. I was more than patient with them. I actually feel sorry for the dry cleaning lady there. There’s much more I could complain about, but I will spare everyone the details. They should do themselves and the neighborhood a favor by closing down and going into a new line of business.

I like this place and I definitely recommend it to everybody.
I’ve been coming to this place to laundry and dry clean my dress shirts and my suits more than a year. I had some alteration work done there as well. I was thinking of trying different places closer to where I live but this place is so affordable and just simply good that it doesn’t make sense to me to try anything else.
— The cost to laundry a dress shirt is $ 2 and dry clean a suit is $ 12. Alteration work done to me on my ski pants in the super thick bottom part was only $ 15. It is the cheapest rate I found anywhere in the area.
–Good quality and I’m way pickier than most of people I know.
— The lady is nice and friendly.
— None of my orders were ever late.
— None of my orders were ever damaged.
— Sometimes the lady works after hours to serve us, but I wish it was open till 9pm, so I can make it from work, but I’m pro-​life-​balance person, so I completely understand.
— I don’t know what else one might expect from a dry cleaning place.
— Her barking dog is the only thing I would have complained about, but then again I don’t speak dog and it just might be saying hello to you, he he. As long as I don’t find a single dog hair on my clothes, I don’t mind the dog at all.
In a matter of fact, I’ll be going there again in 2 hours. Today is Christmas and I want to celebrate it in a freshly dry cleaned shirt of mine.
I definitely recommend it to all of my friends and everybody else. It is a good dry cleaning place. I never had a single problem with this place. Give it a try and see it yourself.

My conclusion… scroll to end of rant.
That Asian lady gave me the hardest time when I came to pick up my dry clean and didn’t have the ticket. I gave her my name, phone number and even the descriptions of the items just to assure her… but noo! She needed my I.d. and I gave it to her. She said the name on my I. d wasn’t the name I gave her. I’m known by an English name like any other Asian American instead of my hard to write-​read Asian name. My question is, how much of my personal information do I need to give up to get my damn suit cleaned?
When I first walked in, the Asian lady with a semi-​quasimodo face just stared at me, then came up and stood behind the counter. Not a single greeting. I asked to have my shit cleaned. I pointed out the sweat mark on my shirt, she quickly replied «don’t worry about it!» She never mentioned about the 20%off if I paid in advance… until the day I came to pick it up Haha what a hag. Never asked if i wanted starch or anything.
The bill was fucking expensive. It was pretty damn expensive for the level of service I got.
Not once she looked content about being alive nor said thank you… much less a «bye» to me. I think it’s the culture of customer service, or lack of, that she’s used to.
Needless to say, never again will I patronize this establishment.

There seem to be a lot of bad reviews on this place. I personally have never had a bad experience here. I’ve had suits dry cleaned and shirts laundered here. I’ll agree that its over priced, but the lady is always nice. Never had a problem with my clothes.
She has dog in there thats a little cutie pie. It will bark from time to time, but cmon thats what dogs do. I talked to the owner of the place and she told me that the dog (name starts with an ‘A’ but I couldn’t make out what she said) was attacked when it was a puppy by two rottweilers. Its been traumatized ever since. But hes in the back so he doesn’t give customers and problems.
20% if you prepay

What caught my eye here was the sign that read 20% when you pay before hand.
Should’ve have came in and pre-​paid. For a winter coat that I wanted dry-​cleaned, and there were specific areas of the coat that I wanted her to concentrate on; the coat did not look like it was professionally dry cleaned. Disappointing. Coat was still super linty, which I paid about $ 10 for the job. Also, I had to wait 5 days for pick up and I came back to a job that I could’ve done.
Thought I’d try it out since it’s the only dry cleaners that I know of in the Westlake area beside the one located in Skyline Plaza.

This was the worse service I have ever received at a dry cleaners! For one they are grossly over priced. Secondly, I took a down feather bed pad to them and they completely ruined it! All the feathers lumped together and it was hard, it felt like I was laying on tennis balls. It appeared that they may have machine washed it instead of dry cleaned it! The lady denied any wrong doing and continued to blame the manufacture. she then proceeded to tell me they never actually take pads and they took mine by accident. Needless to say she was not remorseful, nor did she give me my money back! I’ll NEVER EVER go there again!

This was my first and LAST time going to this non-​friendly & overpriced establishment with a barking dog.
The woman who works there snapped at my Mom for wanting a receipt when she picked up my dry cleaning.
When you make a transaction, you *should* get a receipt — especially when you use your credit/​debit card. (Except when you are at a swap meet or a farmer’s market, then that’s a different story).
The woman said SHE keeps both receipts, the one she attaches to your items and the one you show her when you pick it up. She asked my Mom why she needed a receipt. She replied, «It’s for my daughter and she needs her receipt to get reimbursed from her work».
So she takes a big black marker and writes all over the receipt, «Receipts — picked up 9÷9÷2011» and gives it to my Mom with a huffy manner. I shared this story with a couple of people who suggested that I report this place to the Better Business Bureau for not wanting to give me a receipt.
I just want a good dry cleaner who is not going to charge me $ 19/​two-​piece dress and $ 13/​dress.

This is for the location on Lake Merced Blvd (next to Wingstop). I took two drape panels to be dry cleaned there and got the 20% discount for paying at the time I dropped them off on a Tuesday. I picked them up on a Thursday and dropped off two more panels. (I did not want my windows totally bare — this is why I did it this way). Well I walked home with the «Cleaned» panels to hang them back up. Well one panel looked OK and the other one was shrunk!!! — I called immediately and was told to bring them back so that she could examine them. So I took them down and walked back. She said it was about 3 inches shorter!
The lady working there said she would call the facility that she uses and ask them what happened. I decided to take back the two drape panels that I dropped off so that I would at least have something on my windows.
The facility claimed that someone washed the drape panel and that is why it shrunk!!! — I totally agree but they said they dry cleaned them so it was not them. Not sure who it was — But it was not ME!
I will never use them again. I was not happy with the one panel that was not shrunk and have donated the other panel to the Veteran’s Truck that just came by this week. I was able to find an identical panel so now I have matching drapes but this was not a fun experience.
I did not appreciate that I got blamed for their mistake and no compensation was offered.
There are many choices out there and I will find a dry cleaner that will not wash drape panels!

I brought a pair of expensive jeans to be altered here and they didn’t even try to match the existing yellow trim thread on the jeans. They altered the bottom of the jeans with a grey thread that looks totally out of place and overall the jeans look terrible and are a waste of my money. I have decided a trek all the way back up to my old drycleaners in outer richmond is more preferred rather than go back.
Also they are too expensive.

I believe this location closed but they have a NEWER French Cleaner on Lake Merced Boulevard that just opened, next to the infamous Wingstop! ha. Well this review is for them as I think the one on Mayfair Ave has closed.
Anyways I bought my SF Giants Jersey to this cleaner to wash. I usually go to Hillside Cleaner or Crocker Cleaner which usually charges about $ 3 to dry clean which is REALLY cheap. I brought it to this place and they were offering 20% off. Awesome. 20% off $ 3 is about $ 2.40… Or so I though.
They wanted to charge me $ 11 to dry clean a JERSEY. It was a freaking shirt. They marked it as a «jumpsuit» Dam these people dont know their clothing. Ill stick to the other ones on Mission. I only came here cause it was a block away from my house.
I walk by here ALL the time and I never see them get business, I wonder how long they would last? haha

After trying all the cleaners in our neighborhood, I decided to try them since they are right next to Trader Joe’s, which I find myself driving down to every week. I have to say, we love them, and while our standards may be low at this point, I’m sticking to my four stars.

A couple of weeks after picking up my clothes from this dry cleaner, I finally got around wearing one of the sweaters. I was SHOCKED to find four holes in the front of my sweater. The sizes of the holes ranged like the size of a dime to a quarter. I freaked out, and checked all my other sweaters, and found 2 other ones with multiple holes.
When I brought the sweaters back to the dry cleaner, they first tried to pull a «it must be the yarn or the way the sweater is knit». Then when I showed them that the holes look consistent and look like they’ve been damaged by chemicals, they accused me that maybe the holes are done by myself. They said that I should have brought it in the day or two after I picked up my dry clean. WAS I SUPPOSED TO CHECK ALL OF MY DRY CLEANING RIGHT AWAY?
After I kept telling them that they need to take responsibility, they finally said they’ll only refund me what they charged me for dry cleaning. One sweater is worth more than that! If I brought in a gown worth $ 1000, would they only refund me $ 50 for the damages?! It’s crazy! I really wished I checked on Unilocal for a more reputable dry cleaner!