T-Mobile

I walked into T-​mobile with my mom accompanying her because she had to change her phone case. Upon reaching the store we were approached by Miguel Martinez. One of the stores associates. He was very nice and professional and overall friendly. My mother didn’t realize she was overpaying her cellphone bill and with some tweaks here and there Miguel was able to save my mom money and in the process I was able to get a pair of beats solo 2 wireless headphones! He truly set a standard of customer service that I have never seen before and I hope that he is the prime example for future T-​mobile associates in training.

Best service ever Miguel M and Harjot helped me with all my problems and they were patient and very nice, I had so many issues with my account and the both helped me with every single one. I recommend going there and speaking to either one for any issues with your phone or account. Great customer Service !!! :)

Mindy helped me add 3 lines. Super nice and super helpful. Answered all my silly questions. The manager was exceedingly courteous as well.

Called this store to see if they had the LG V10 in stock as I wanted to use my jump on demand and trade in my iPhone 6S Plus for a LG V10. Without checking, the rep said yes they had «PLENTY» in stock and to come down to pick one up. After resetting my iPhone, I arrived 30 minutes later and the in-​store rep said they were sold out. I told him someone just told me over the phone 30 minutes ago that you guys had plenty in stock. He said they only had 4 shipped to them.
HOW THE HECK IS 4 PLENTY?!
I asked if he could check other stores to see if they had any and he told me they checked earlier and no stores had any left. He said they can only put an order for me and have it shipped to my house. I reluctantly agreed and went to the counter to place an order. The rep said that I needed to turn my FIND MY IPHONE feature off before they can place the order since I’m swapping phones. Since I had already reset my iPhone, i had to log back into my iCloud to turn off the feature. I didn’t remember my credentials so the rep said I could use the iPads to reset it. That’s fine, it was my fault for not remembering it. The iPad kept disconnecting from the store Wi-​Fi which got me frustrated. After what seemed like ages and me yelling at the iPad, I finally got it to reset and the rep placed the order and I left the store feeling pretty frustrated.
I went home and called another T-​mobile store to test my luck and asked if they had the phone in stock. This time, the rep put me on hold and physically went to the back of the store to check. He told me he had a limited quantity in stock but would not disclose the actual amount. I rushed to that store and was able to trade in my iPhone for the V10 in under 20 minutes.
I didn’t like getting lied to because someone was too lazy to actually check their inventory and wasted my time. I also didn’t like getting lied to because the in-​store rep was too lazy to make a few calls. I’ve always dealt with a rep named Mindy. She is one of the nicest and most professional reps and would go above and beyond for the customers. Not sure what was up with the rest of the workers there.

This place deserves zero star. Two major problems here at this location, 1. Inexperienced employees. 2. Short of staff. I came here on a Sunday and you would think it’s slow but it was not, on top of that, only 3 employees working and no manager on duty. Obviously T-​mobile is taking care of the managers by giving them all Sunday Off. After I waited for over an hour, finally got a chance to talk to a salesperson but she had no clue of the new Jump on demand program, so she asked her associate but got no response from him. She then simply told me I can’t do the Jump because mine’s the old Jump and told me to call the 1800, maybe they can do it. My question is why can’t they be trained fully and be knowledgeable about their new products or at least have one manager on duty to train them. Anyway, I called the 1800 and I was able to get the new Jump on Demand deal.

This location is a joke. It’s a big store and there were only 3 employees on staff. It took almost an hour and half to get help. Definitely failed in customer service

I came in with a problem with my phone and Vanessa was not helpful at all. She was extremely rude, and her advice was to download an app when my phone was having trouble even turning on. After explaining that crucial bit of information to her yet another time, she told me to call a number to check my warranty. She was vague about some machine not working at their store, but when I called earlier they said they had an onsite technician there to assist phone problems.
I walked out, but decided to try again to get a clearer answer as what to do next. I understand having a bad day can hinder someone’s customer service skills, but it seemed like she genuinely didn’t want to help or was just terrible at her job.
However, another guy in there explained the situation, and recommended going to Tanforan for some assistance instead.

You can pre-​order the new Iphone 6 at this location for this service.
My only reason for stopping by was to check and see what features the new Iphone will have. Aside from that I kept it moving. Not a T Mobile fan. Too much spotty service for me. The plans seem decent but the number of towers and dropped calls is not something that draws me in as a customer.
The staff here are nice enough but the service is something that I cannot except if I am making a commitment and investment with a company.
If you are without a contract, I would highly suggest comparing prices and plans among the big networks before signing that BIG 2 year contract.
Remember the rules of choosing a service: phones, plans, and service.

Came in looking to upgrade my phone. Ariel greeted me politely and offered me help. He was so patiently answer all my questions about comparison between iPhone 6 and plus. I decided to get both of the iPhone 6 and 6 plus thought one for the gift. Ariel even go above and beyond to save me more $$ on my bills. Ariel is definitely highly recommended if you guys need help, he think on our customer side. He finished from beginning to the end to satisfy me as a client from T-​Mobile since 2007. I never had that experience like what Ariel did from any other T-​Mobile store. Bravo Ariel! He even called me if I’m satisfied with the phone

Came in today to get a screen protector. I was helped out by Mindy. She offered to place it on for me as well. I agree. Pretty quick process, I’d say. She knew what she was doing. She used tape to pick off all excess lint which is a pretty cool trick. Screen protector was applied and I left. Came back because I’m OCD due to the glare of a piece of lint. She did everything she could to get that piece out and it was awesome. Absolutely accommodating to my pet peeve. She probably did everything 3 – 5 times til it was perfect. I promised her a Unilocal review and here it is!
Thanks Mindy! You customer service is amazing!

The associates here are highly knowledgeable: Emeraldi is like the Yoda of T-​mobile, he is really nice and makes sure you get all the perks every time you sign with T-​mobile, if you do your research T-​mobile has stepped up to ATT and Verizon, Tim aka Tim who goes to the gym has been working in the cell phone industry for many years, he hooked it up with a 1+year subscription by buying a samsung note 4, Mindy was really helpful and nice too and I would say customer satisfaction is 5 stars for everyone!

It’s always a hit or miss when you go into any mobile store I feel. You won’t be disappointed here!
The store was a bit busy when I walked in, but the staff was friendly and worked fast! I was seen fairly quickly. Randy helped me out. It seemed like a lot of the other workers would go to him to ask certain questions. He was very knowledgable about all the products, which made me feel at ease!
Definitely only go to Randy if you want the best service and advice at this T-​Mobile!

I had a very pleasurable experience at this t mobile store. From the front line workers all the way up to the manage.
I could not believe the new offer of 4 lines for only $ 100.
Thanks Randy and Zaida for your help.

The wait isn’t that bad and people that work there are generally nice… BUT I wish they guy that helped me did not try to sell me an iPad so intensely for like 10 minutes. Saying I need a tablet for my job and all. I really don’t, sir. You see, if I think I need it, I probably have it already.
And turns out he did not helped me out completely with what I went in to the store for, thus I have to call customer service the next day to finish my process with Tmobile. poop.

Wow not the experience I had hoped. I knew exactly what I needed done, should’ve been no more than 1 hour, Move two numbers over to my T-​Mobile account that were on Sprint and start process to trade one phone and purchase another. 2 hours later I had a working phone with data only. They said they will fix it next morning since the systems were shut done to do maintenance fixes for the night. Come next morning, Sprint phones stop working since the number officially ported over and can’t make a voice calls no more. Checked T-​Mobile online and it shows someone fixed the error on the account but does not go into effect til next billing cycle, which is 1 month later ! Had to call customer service just to fix it.

ZERO stars! Terrible customer service! They add things to your plan without asking you and they are so lazy! Avoid this store! They lie and cheat

This store have to be the worst with customer service. I was help by a manager name Nazaida. Not only was she not welcoming, she manage to charge me for a sim card. I had called previously to T-​mobile Customer Care and was promised one free. My account clearly was noted. She bothered to check but still made me pay. She also sold me a sim card and failed to help me activate it. Long story short, I got home, called T-​mobile, was credited for the sim towards my account and activated the sim card.

Sheryl was extremely helpful in helping me making my bill cheaper. She was very knowledgeable in making sure I only pay for services that I use. I was paying for unlimited data when one of my lines was not even using any data (moms phone. she’s still learning about the Internet) I had a very good experience here and I was in n out within 20 minutes. In today’s world too many people rely on computers iPads virtual assistance. But none of those things can replace human interaction. I like T Mobile no pressure sales approach. I would definitely recommend to my friends and family.

There’s T-​Mobile and there’s Westlake, Daly City, T-​Mobile! Our experience has been very positive with the team at Westlake. Our first place to go with any question about phone or service is this location. There’s no pressure, only smiles and well-​explained answers. If we don’t get it the first time, they try a different way of giving us the answer and keep trying to say it a different way until we understand. Go ahead and pick any one of the people, they will not only support you, they support each other. We can’t rave enough about the help and services we’ve had from Carolina, Mindi and Reggie at this location! In our family of three we have 2 Samsung Galaxy Exhibits and one iphone 4S. Every time we go in for troubleshooting, one of them has been able to help us unfailingly.

Joe (curly hair with glasses) should be fired for being lazy and a liar. I had just spent over $ 700. for a new iPhone 5s last week and came in to have my contacts migrated and he told me that the machine was not updated to handle the 5s.
I asked him to call the other stores to see if they could do it and he basically refused and said none of them can. The next day I went to the Serramonte store and was helped by Sharidan with the contacts migration and out in 10min. Joe is either a lazy liar or an incompetent moron, either way he should be fired. Very poor customer service.