Steven T Kmucha, MD Facs

I saw this doctor in 2010 and occasionally come back to Unilocal to read the reviews because I still can’t believe the way this doctor treated me. Like others have said, he is extremely rude and condescending. He was completely dismissive of the results of the hearing test I had done at his office and asked me if I had ever had one before. When I told him that I had when I was a child, he said «Can you remember where? Somewhere in that little brain of yours, do you remember?» When I told him it must have been Kaiser SF, he immediately said, «Well, they’re not going to keep records that long.» It was completely absurd, the way this man talked to me. At one point, he asked if I had any questions. When I told him I didn’t feel comfortable asking him any questions, he began insulting me personally and I walked out. He also tried pushing the allergy shots with me.
I read he is leaving this office. I hope he is going to stop practicing medicine. He is beyond crazy.

Ditto on all the complaints! Zero stars would be more appropriate. Hope he is replaced with a doctor that knows how to talk to patients. Glad he is leaving!

STAY AWAY!
OMG! How did this guy get a medical degree?!
I don’t care about the fact that he was rude and condescending. I don’t care that I had to wait in the office for an hour after my established appointment. I don’t care he actually asked about my insurance even though it had been discussed with the secretary,…BUT
i do care that he doesn’t even listen to why exactly Im there and immediately recommends a procedure! And then doesn’t even want to tell me about the procedure or hear my questions!!!
Seriously? You expect me to go under your knife just like that?
What an A hole.

Zero stars. This so-​called doctor is a pompous arrogant prick. He is rude talks down to his patients, sarcastic at all times, makes fun of you, and really makes you question why you ever came to him in the first place. I just ran in here and learned that his office is closing here at Seton medical and I could not be more happy to other people don’t have to go through this rudeness and unprofessionalism of his like all of us have. The guy is such a prick and I’m so happy that I walked out before he aggravated me even more

Dr. Kmucha is not only knowledgeable but I loved his «bedside» manner. Not sure what the others who wrote negative reviews were thinking, but this Dr. is funny, has a dry sense of humor and very communicative.

I have been to Dr. Kmucha once, but my husband goes regularly for allergy shots. It’s true what they say. His bedside manner is nothing short of appalling. He comes off as rude and condescending, but I think it’s more that he’s a tell it like it is kind of person who has no filter. And let’s face it, most of the time, people don’t want to hear the truth about themselves. That being said, this guy really knows his stuff! He was 100% correct the last time I went to see him, and my husband’s allergies are 10 times better, as is his snoring after being in Dr. Kmucha’s care. I’m pretty sure I have a sinus infection right now, and can’t wait for them to open so I can make an appointment. I know Dr. Kmucha will make me feel better. Too bad I’ll have to steel myself for his visit. 5 stars for his knowledge, 1 star for his personality. Yeah, he’s a dick, and I’m pretty sure he knows it and doesn’t care. If you want someone who is going to fix you up though, suck it up and go see him.

Long overdue review. Worst Dr. and office ever. I called the office staff to inquire about an appointment. I asked if they took my insurance, they took down my insurance info and said they would verify. They called me back the next day and said my insurance covered services at 80%. I said great and made an appointment. I went in for my first appointment, checked in, was roomed etc. As I was waiting in the room, I could hear the Dr. in the next room talking to the patient. He was really rude to the patient and loud as well as unprofessional that I could hear him through the wall. Anyways, he said if you can’t speak english, I can’t help you. Next time bring someone who can speak english. He was friendly at first when he stepped into my room. He was condescending in explaining my testing options and treatment options but recommended allergy testing which he said was covered by insurance. I agreed to allergy testing and had that completed by the Medical Assistant who was polite. A few weeks later I got a bill for charges, $ 1480! I immediately contacted the number on the bill and also sent an email explaining the situation. I got a call back and the biller said my insurance didn’t cover any services for Dr. Kmucha and I was in shock. I said that the receptionist said my insurance was verified. The biller suggested I file an appeal with my insurance which I did, and I lost due to Kmucha being a non-​covered provider. The biller was not part of Kmucha’s office but her company was hired by Kmucha to do billing services. Lori at ProMed Billing negotiated my bill with the office manager and she said he would go down from $ 1480 to $ 750 with three payments a month to $ 250. I was thankful that she did this for me as I did not ask for her to negotiate this for me since it was a matter between me and the Kmucha office, but it really did help me out in reducing the unexpected medial cost I incurred. Lesson: Don’t trust anyone who says they will/​have verified insurance. Verify it yourself by calling your insurance company to see if they accept the provider in your network.

I missed yoga for this condescending and arrogant «doctor». One of the most unprofessional providers I’ve met. I really didn’t need to be present for this almost 2 hour appointment (waited 50 min to see the guy). He was just as content talking to himself about his opinions on healthcare and what not. When it came time for me to get a word in and ask a question he directed me to a pamphlet in his waiting room and gave me some reading material. He then acknowledged he didn’t answer my question and I agreed and told him he was quite condescending in his response. He replied «really? That’s too bad.» Worst experience.

I have been forced by Unilocal to give this wacky, RUDE insensitive JERK a one star!
I just had the worse experience, felt like I was in grammar school in the principals office. What torch-​er! First he questions why I was sent to him, then his reaction to me not knowing when by last TB shot was like it was then end of the world. He was sooo rude, sarcastic and not sure why he’s even in this profession for being such an insensitive piece of S&^%^. He needs to be fired! Kept telling me that any procedures I requested were a waste of my money? No I have insurance JERK and that’s none of your business anyway! Worse experience at a doctors visit ever! STAY AWAY from Dr Kmucha!

I recommend you run the other direction!
Dr Kmucha is rude and unprofessional. Unfortunately, I’ve been in the ER a couple of times before I was referred Dr Kmucha. The ER Dr swore he was a good dr, but he lied! Lol.
I was never informed they had trouble billing my ins. Mind, I have VERY good insurance. When I received a statement in the mail I called my insurance right away to fix the problem. They told me it’s been processed and they should receive the payment within 7 days and not to worry about it.
What I didn’t expect was Dr Kamucha to be a complete prick about it. He didn’t greet me or even try to be polite. «You owe me X amount of dollars» was the first thing he said. I was taken back and told him I spoke to my insurance, but he cut me off & didn’t want to hear it. Said, «how much are you going to pay today?» I told him I wasn’t going to pay bc my insurance had sent the payment. He started to raise his voice and said «I don’t work for free so I’m not going to see you!» I replied, «ok,» stood up and started to walk out the door. I wasn’t rude nor did I give him am attitude, but he wasn’t done! He yelled, YELLED, «If you don’t pay within 30 days it’s going to collections!»
Believe me, I understand, I work in a dental office and we do NOT seat a patient who doesn’t want pay or has a balance that hasn’t been paid in a certain amount of time, but we will RESPECTFULLY ask them to make another appointment when they have the funds to do what needed to be done. But here I am, sitting in the chair waiting to be seen, but ended up wasting my time. I can’t believe a DR would ask for money in such a way, so unprofessional.
I was given fair warning about him, I should of listened.

NEVER go here. From the start having to deal with the VERY RUDE front desk girl named Asia, I want to leave and walk out. I didn’t even see the Dr. yet! Judging by the Unilocal reviews i’m expecting the same rudeness from the Dr. as well since he obviously lets his employee talk with attitude to everyone, including her own co-​workers. Im so pissed off that I am writing this in the waiting room as i sit here. I can not stand rude people. I will not even consider coming back here until she is fired and i will be telling my primary and the referral service to not recommend this office to people. I wish i can picket and protest with signs outside! YES, it’s that bad here.

By far the best ENT doctor I’ve been to!
My allergies was out of control before seeing Dr Kmucha. Skin test was done, found out what I was allergic to. Next step was to administer shots every week. Been getting my shots every week for almost 6 months and I feel great. Dr Kmucha is very knowledgable individual with a great sense of humor. Explain things to you in a way that you can understand it. Frances is his assistant and she’s the best… the whole staff is wonderful. I recommended Dr K to several friends and they couldn’t be happier!

This doctor is extremely arrogant and mean. He belittled me and did not take me or my previous medical history seriously. He keeps insisting that all my previous doctors have misdiagnosed me. I walked out crying. Saw him 3 times total but he couldn’t help me. He really does seem to hate women. I’d give zero stars if I could.

I had sudden hearing loss and Dr. Kmucha was recommended to me several years ago. He’s followed my condition and treated me well. I have regained 80% of my lost hearing. I’ve always found him and his staff to be professional and accomodating. I’m perplexed to read some of the other reviews on this site. I have never seen any indication of arrogance as some have stated. I continue to see Dr. Kmucha on a regular basis and trust him with my hearing.

This is a very odd doctor. When I look at the whole picture I think I can sum my opinion in that he does NOT like women. I had seen Dr. Kmucha 2 times and although I thought his personality was a little abrasive, I was o.k. with him. And he did what I needed.
About a year later I shedule an appointment for a relative (A female), who is hard of hearing and really just needs a doctor to look in her ears and see whats going on.
She is in the exam room for no longer than 5 minutes before storming out. I was a little stunned and wasn’t sure what happened.
Basically he immediately starts belittling her and insulting her. What kind of doctor does that?! My relative also said he was talking to her like she was a 5 year old. And like other users have stated, the Dr. starts calling (Within minutes) around to other physicians demanding her medical records! There’s a lot more that I could write, but I just wanted to get this experience up here.
All in all, do not go here if you are a female, and I’m sure there are much nicer Dr.‘s of this specialty out there.

The first time in my life I have ever walked out in the middle of a doctors appointment.
I didn’t want to believe the Unilocal reviews. I’ve had doctors in the past who were very competent but a bit abrasive. I’m not a sensitive type. I’ll put up with a bit of arrogance or abruptness if someone is extremely competent. After my first appointment, I thought perhaps Dr. Kmucha fell into this category. But this is more than poor bedside manner.
My second appointment was a nightmare. Dr. Kmucha refused to listen to my symptoms or even really let me speak. He had no interest in my past experience with what has worked and not worked. He asked me question after question, then cut me off before I could answer any of them.
He was hostile from the moment I stepped into his office. He berated me for not knowing the exact dosage of the over-​the-​counter Mucinex I bought at the drugstore. He was angry that I wasn’t taking Zyrtec, which I had already told him I can’t tolerate because it makes me drowsy. He yelled at me for not calling him when I had to stop using the spray sample he had given me because it was giving me nose bleeds, something I had warned him that I had trouble with in the past.
He challenged everything I said, no matter how mundane. When I explained that my symptoms started three months ago when I caught a cold (along with everyone else in my office), he demanded to know what evidence I had that it was a cold. When I told him that I had been successfully treated for sinus infections with antibiotics in the past (as in, I was miserable for months and felt 100% better within 2 days of starting antibiotics), he insisted that I couldn’t have possibly had sinus infections and it was all in my head.
After insulting me for 10 minutes, he wanted an immediate decision on whether I wanted surgery, an option he had never even discussed with me. He also wanted to know if I wanted a CAT scan. When I asked what he would be looking for, he refused to answer the question. He said that was up to him.
After my first visit, his office sent me a letter letting me know how much my insurance would pay for allergy shots, also something we had not discussed. When I tried to ask about the likely outcome during the second appointment, he said that he had already given me all the information I needed to make a decision and if I wanted to know more I should look it up on the internet.
After 20 minutes in Dr. Kmucha’s office, I now know what it must feel like to be in an abusive relationship with someone who is controlling, hostile, arrogant and narcissistic. Do yourself a favor and stay away.

I saw Dr. Kmucha before Unilocal existed, as he inherited the files of my retired ENT surgeon. I just looked him up on this site, and was gratified to find similar reactions — i.e., it wasn’t just a personality conflict with me!
At first, I liked him. I really respect technical knowledge in a doctor, rather than vague descriptions. But the situation deteriorated very quickly. I was baffled by his growing hostility and arrogance. What did I say or do to set him off? I still don’t know.
For one thing, he kept pushing me toward (very expensive, no Blue Cross billing) allergy injections. I said that I was a bit skeptical, as I had known many people who had been through this and still had the same allergies, so wondered about the success rate? In high dudgeon, he replied that «MY success rate is 100%!»
Besides the incredible rudeness and bizarre arrogance, the last straw was my experience with hemophilus and staph vaccinations. I’d had a lot of problems with both types of infections. I am neither totally for nor against vaccinations in general. I reasoned that, I am an adult, I survived the few vaccinations I had without illness, and I can choose to take this risk or not. Dr. Kmucha explained in some detail why he would give one vaccination in this visit, and the other in the next.
Come the next visit, I expected to get the 2^nd vaccination. At the end, I asked if he was going to give it. He got extremely flustered and stated that I had had both. I said no, and repeated to him what he had told me in the prior visit. He said he would trust his notes (indicating two) rather than his memory.
To this day, I don’t know if I received one or both. I feel like this goes way beyond the issue of what I believe to be his personality disorder, and crosses into the area of incompetence. Under no circumstances would I recommend anyone to him!

Wow! What a change in service and response time since my first visit. I came here because I had something in my ear. Dr. Mucha was great, and had me hearing excellent after he pulled out a big chunk of wax. The problem is really with the level of service AFTER my initial visit.
The problem was that I overpaid these people by $ 300. Long story short, their billing company called me over 8 weeks ago to tell me that they discovered the problem and that a refund would be issued. Great! then I waited 2 months with no indication as to when my refund would be coming. I finally call their billing dept. and spoke to a very nice lady Lori, who sounded very surprised that I STILL had not received a check after 2 months. She said she would call the Dr.‘s office. I hear nothing back. So I called the Dr.‘s office myself. I speak to Mike, the office manager who feeds me heaps of BS. «The Dr. was unclear about the refund» «he has it on his desk but it is not ready, I will speak to him today» etc, etc.
Today (a week after I spoke to Mike last) I called again to find out the status of my check. Mike, the office manager tells me flatly
«I said it would take a week, why are you calling on this again?» I responded with «I have been waiting for over 3 months, how long does it take to sign a check and mail it out?» I stated that at this point I need to know WHEN the Dr. plans on making this right? And, WHEN Mike was going to FEDEX the check. His response with a grin I could easily hear over the phone, «I will mail it out when the Dr. looks at it.»
I asked WHEN that would be, and WHEN he would FED EX the check. His response was to hang up on me! I have since called my personal lawyer and he is sending a letter, and I let their billing department know that this is unacceptable.
Honestly I have never been treated quite like this. If I owe a business money, you can damn well believe they are going to call and harass me until they get their money. But if a business owes a client money they can take however long they like, and not even give a real answer as to what is actually going on. Shame on you Mike for escalating the situation by being cagey and avoiding the issue. Shame on you for not acting quickly, the way I did when you office required payment, and Shame on you for hanging up on me. That was a really childish move, especially for a so called «office manager.» I used to be an office manager when I was in high school, (I’m over 40 now!) and even then I would have never treated a client like this.
Bottom line, I would never go back to this place because I believe that its not just the Dr.‘s care and bedside manner that is important, but also it is crucial to have a staff that is sensitive to the issues that they have on their desk to deal with, not delay and avoid.

Mr. Kmucha is extremely rude and the only doctor I have encountered that actually acts the way he does. You come to a doctor for help, not to be quizzed on how much you know about illness or judged by your profession. It’s unprofessional. He needs to be educated on his manners. In my opinion, he has somewhat of a narcissistic personality. He has no empathy and simply does not care about his patients. It’s unjust the way he treated me and the other patients who also gave bad reviews. It’s an insult to even put one star.
–Marissa

My appointment with Dr. Steven Kmucha today left me feeling grateful that I followed through with the appointment. After reading several negative reviews here on Unilocal,I was a little worried… If you desire a doctor that tells it like it is and provides top of the line information, make sure you see him for your ENT needs. If you can’t handle a «direct personality» go somewhere else!
Thanks Dr. Kmucha for valuable information. I hope the ringing in my ears goes away eventually and I can come back to tell you that good news =)