Bank of America

They have become such a bad bank it’s unbelievable. there’s currently ONE teller and 15 people in line. I hate having to come here. This has been going on for years I hope someone steps up and does something about this horrible service.

They need to hire more people. I don’t understand how banks only have two tellers when there is a line over 20 people. With all the money these freaking banks make they can afford more staff. Cheapos.

14 teller Windows and only 2 tellers! This place is horrible! The line is always ridiculously long.

I hate this place always a long line and never enough people working. A bank transaction should only take 10 minutes or not 45 minutes.

I only wish I could leave –5 stars.
No customer service
Long lines
Unprofessional service
A perfect example of how a business runs with absolutely no management.

Worst customer service ever! I’ve been living in the area for almost 10 years. Keep in mind there are a bunch of branches in the area so I’m not always going to this branch.
I walk in (having a business account with them) and stand where the «business line» has always been and all the workers were just looking at me. After about 10 – 15 mins of just standing there and filling out the forms. I look up wondering why no one has called me up to the window. Then I see the tellers laughing and talk to one another. FINALLY someone comes out and tells me that they do not have a business line. AFTER 20 MINUTES! What happen with bank of American? What happen to customer service period!

Worst customer service ever since!
If there was below zero stars i l would give to this branch .
What happened Bank of America?!! It’s going down
I switched to Chase Bank and you can’t believe how great they r with helping me and appreciate customers.
I ll never comeback to here again.

Might as well close down. 20 people in line all day. Haven’t had merchant services line open in months. Two overworked tellers. «Manager» not managing anything. ZERO STARS

Good friendly staff/​but administration business
Sad we take out angers at tellers and other employees
I haven’t been here for mnths and their service have gotten worser. If your diabetic have a high blood pressure avoid bank of america. They could care less about bank service. I came today with 16 people ahead of me with only 1 bank teller and two people opening accounts. District manager or the manager at this bank should be fired. I’m planning to take my business somewhere else. I would think this place would add more tellers after multiple complaints and robbery at this place.

Slow service, sometimes only 1 teller, manager doesn’t not assist tellers to move line efficiently. With only 5 people in line I had to wait above 20 minutes. The one and only teller starts offering new accounts and better interest while the line is long, while the manager sits and watches only. Horrible BOFA! Pissed me off the only 3 times I went there. Whether it’s busy or not you will still wait a while so grab a snickers.

If I could rate 0 stars, this would definitely get that! On average, you can expect to wait at least 45 minutes every time you come in. They usually have two tellers who have no concern about customers time. Employees walk around and watch each other do transactions while customers are waiting in line wondering why there are only two tellers. Then when it’s finally your turn, the teller tries to turn you to the ATM machines…“why don’t you withdraw in denominations of 20’s then you can go to the ATM” there are LINES FOR THOSE as well at this location.
The bankers are also incompetent. One of them tried to help me open a credit card, asked me my income 5 times, then left a message on my home phone requesting the same information. I decided I didn’t want the card in the end so I didn’t call back. But it’s branches like these that reminds me how little we are to BofA.
Close your account and consider mid-​sized banks like Union Bank. No lines, great service, friendly staff. There’s nothing BofA can offer you that Union Bank can’t. Savings interest is higher at Union as well! Next time I come in will be to close my accounts.

Everytime I have to come to this branch it’s always the same. Two or three tellers and about five employees socializing with each other around the bank. I dread coming here

This has been a long time coming but this needs to be 0 stars.
Many issues here and for those looking for a quick review; don’t go here, don’t go to bank of america, no need to read my full review, just go to chase or wells fargo. 5−10min wait plus friendlier people.
WHO WANTS TO WAIT 45 MINUTES IN LINE??? If so, go here! A line of literally 25+ people at any given time for 2 tellers, why is there 10 lanes if they never have more than 2 tellers anyways?! Their always «out sick». HIRE SOME MORE FUC*ING PEOPLE THEN! Not only that, they are closing an hour earlier now, their reason is that with how many ways there are to bank, theres less of a need to stay open. Sure, for some people but what about people like me that deposit at least $ 10k in cash? you think I’m going to do that at the ATM? hahahahahhaha!
The person that walks around and greets the customers while their pissed off standing in line trying to assist with completing deposit slips and things that like, do us all a favor, stop trying to look busy or important and get behind the window and open up another lane if you really want to be «helpful». everyone in line doesnt want to talk to you, they want you to open up another lane.
if theres a staffing concern, let corporate know so they can try to save the branch before you start loosing even more customers.
my biggest gripe is loosing the high valued customers like the business owners that do alot of banking with you, if you want to keep us, open up a dedicated line for business like it was before. I however will start closing my accounts with you and move everything over to chase most likely.

I don’t bank here my daughter does, ridiculous is an understatement. If you want to be in line for over 30 min this is the perfect place for ya. Only two tellers and a manager sitting in the back. Lalalala… Move your investments elsewhere people!
****** no stars *******

The worst bank line ever. I live a block away and have no choice but to go to this location. It takes 20 – 40 minutes to get service. They usually only have 2 or 3 tellers.

Thought i was in line at the dmv… They have like 10 teller booths but only one is open. Ridiculous!!!

Worst bank of america ever… they need to staff this location because they are putting the bank’s reputation to shit. This coming from a person that has several accounts with them. I am currently standing in a ridiculously long line of 18 people with 2 tellers… is that really practical? Call in for reinforcements for goodness sake… I don’t believe such a big company can’t get more staff… I am writing this long review because I have a lot of time here standing in line forever. I hope I don’t get old by the time I make it to a teller. If you guys can, it’s more worth it to drive to the serramonte Blvd location… it will definitely be a lot faster.

Don’t go this branch ! The line is really long and only have two teller ! Damn what a worst management! You need more teller !!!

There should a lesser star than the one. I’ve been in line for over an hour and there is only 2 tellers. Unbelievable!!!
A bank with millions and billions and this is the kind of service you get. It’s going to take me a whole day to do a simple transaction.

My experience with them has been really great after I moved to Colma. Very good customer service. the best part is the explained the process and the documentation in detail. Would recommend this branch to my friends.