Petland of Dalton

Friendly, helpful staff. Stopped in here during a cross country trip and the service was great. They carried the hard-​to-​find dog food we need and helped fit our dog for a new collar.

Wish I could give a –50 stars review, because this place is horrible. I’ve never had a decent experience here. Several times, the animals (especially the ferrets) have had disgusting enclosures and no food or water to speak of. I’ve seen dying rats, gerbils and hamsters, and puppies with feces all over their toys. Today was the last straw… I was completely disrespected by the manager, so much so that I felt compelled to tell others about it… my youngest dog needs to be spayed, and I have went to the low cost spay and neuter clinics that petland has sponsored for a few years. So I went to go ask when the spay and neuter van was coming back around. I went in the store and stood for a few minutes waiting for someone to assist me. no one did. So, I asked a young girl who was just standing there and she said «Let me go ask». She just went and started talking to another customer… I waited 5 to 10 minutes and she never went to ask anyone. The manager was there (the lady with short grey hair and glasses) at the counter with another employee, just talking. I went up to the counter to ask if they might know. I stood there politely, clearly needing assistance. and they just looked at me and continued talking. I finally said «Excuse me, but do either one of you know when the spay and neuter van will be back around?» The manager laughed in my face and said «we don’t do that. «and I continued to say «Well, you did it a little over a year ago to my dog…» Because I had gotten my chihuahua spayed at the clinic a short time ago. she said «Honey, no we didn’t.we haven’t done that in three years or more.» While laughing, and pretty much making me feel like I was stupid for even asking. To be honest, it hurt my feelings and embarrassed me. This store clearly doesn’t care about the animals they sell or the customers that buy from them. I work in retail and would never in my life treat a customer so badly. It was completely unprofessional, and I’m surely letting everyone I know to never go there. If you need pet supplies, buy them on amazon. If you want a companion, go to the humane society. They will actually help you find the best care for your new baby without making you feel like a complete idiot.