Weir’s Furniture

I wish I could give weir’s 0 stars. After going to 19 different furniture stores we came across Weir’s I was pretty excited to see «normal» furniture that wasn’t overpriced. My boyfriend and I are new to town and needed to furnish an apartment. We came across a bed that was on sale and after talking to the pushy salesman we bought the bed. His selling point was «you didn’t have to buy a box spring» I asked him multiple times if I put anything under the mattress and he kept saying you just put the mattress right on the bed.
When it came to delivery the men showed up right on time and when they went into the leasing office so they could call us down. Our property manager told them to go around back where the stairs and bigger elevators are. The driver rolled his eyes and walked out. We were never called, 30 minutes later our property manager saw them driving away after eating their lunch in the car. The reason for no delivery was «we weren’t home» which was false. We called the store and they waved the delivery fee and apologized.
The second delivery our bed side table broke in the truck and they said they could deliver it between 12 – 3 on Thursday. That’s another day that I had to take off work for this bed delivery. After our bed was put together I started to look at the bed and noticed screws were sticking out. Once again I asked if I needed something to go under the mattress. The answer was no.
Fast forward 5 days when we get our $ 3,000 mattress delivered (we purchased from another store.) The delivery men put the mattress on the bed and the screws punctured the mattress. Our brand new mattress is ruined and nothing can be done. We go into weirs and the man working said «oh yeah you need a board there» this is the first time im hearing about this board. The next day I call the manager and he asked for pictures I sent them right over and never heard anything back. By 8pm I called them back and he said «oh yeah I have the pictures, we need to talk to your salesman. It doesn’t make sense that he wouldn’t sell you the board to go with it.» What happened to customer service? They just ruined a brand new mattress.
After I returned the bed they are having me pay a 100 dollar pick up fee. This is the most outrageous policy since they are the ones that have messed up. Do yourself a favor go to any other store but here.

If you are looking for a positive customer service experience, you should AVOID the Weir’s on Knox/​Henderson. I can honestly say that this is the first negative review I have ever written on any business but feel so insulted that I have to share my experience. My husband and I are newlyweds and are in the process of furnishing and decorating our first home together — a very exciting time for us! We are currently without a coffee table and end table and are very eager to purchase one to complete our living room (where we spend most of our time). After searching online, we saw some options at Weir’s that fit what we were looking for — we liked the style and the price points. We went into Weir’s yesterday evening (7÷28÷2015), ready to find the right coffee table, purchase it and bring it home to complete our living room ASAP. We browsed the store for about 15 minutes and found a set we were very interested in. We had not been asked if we needed any help at all so we stood at the coffee table, waiting for a sales person to walk by and offer to help. We had seen them ask a few other couples if they needed assistance. We took a seat on the couch that was showcased with the coffee table we were interested in. Within 50 feet of us were 3 sales associates, 2 were chatting and 1 was leaning against a desk eating a bucket of popcorn (very professional). We were within earshot, listening to them small talk with each other. It was clear that they were not eager to help us. After waiting for about 40 minutes, we literally walked right through the circle they were standing around talking in to see if that may get their attention. They paused their conversation during the seconds we walked through, then continued as soon as we passed them. This was when I could not believe the lack of professionalism and customer service. We were giving them every opportunity to check on us, they were not having it. At this point, I wanted to walk up to one of them, interrupt their personal conversation and ask for help but why hand them a sale if they don’t seem interested in helping us. Finally, before leaving the store, my husband went up to one of them and asked who was working the floor right now. The man said «myself, and these 2 — did you need anything?» At that point, we felt so insulted that they had clearly seen us waiting near the same piece of furniture for over half an hour. With so many options in furniture retailers, we will simply take our business elsewhere and purchase the same coffee table and end table from a competitor, all of which we have experienced excellent customer service at (Freed’s, Nebraska, Ashley Furniture). It is a shame, as I really like some of their pieces. As we continue to furnish the rest of our home, we will not be looking at Weir’s and will share our experience with our friends our age (~30 yrs.) who are in the same stage in life, beginning to furnish their first home.

Probably some of the worst customer service I have ever received. When I initially ordered the furniture, they said they couldn’t deliver it for over a week. Annoying but fine. When they finally did deliver it, they brought the wrong pieces! I called back to try to get the right pieces delivered, and I had to call 4 times before I finally reached someone who was helpful. They took my information and then told me they couldn’t deliver the right prices until the next week. Again, annoying but bearable. I requested a date and time to have the correct pieces delivered. I got a call two days before delivery with the wrong delivery time slot. I requested to have a different time slot and they told me there was no way I could change the time slot unless I chose to have it delivered another day, which I couldn’t do since I work full time. I completely altered my day around that time slot and they showed up 15 minutes before the two hour slot was over, just barely making it «on time.» I’m just appalled at how little they tried to accommodate my needs for the second delivery despite it being THEIR fault that the second delivery was even happening.
I’m giving two stars instead of one though because the furniture pieces themselves are actually very nice and high quality.

Received my first custom order and was soo disappointed. I ordered a beautiful bedroom set and large desk. The desk is wonderful but the bedroom furniture was assembled so poorly that I can barely get the night stand drawers open with both hands and paint from inside the dresser drawers continuously falls all over the floor. My previous bedroom set from a discount furniture (Home Furniture) was several thousand dollars less expensive and the quality comparatively puts Weir’s to shame.
To add insult to injury, the delivery guys called me multiple times (at work) the day of the delivery to complain that they had to wait until 3pm to deliver the furniture because they would otherwise have gotten off at 11am. When they couldn’t convince me to change the time (a time they had originally selected) they started calling my husband to say how much they were «dreading» moving our furniture up the town home stairs.

The majority of my furniture has come from the Weirs on Knox and in Plano. It is just good quality, nice furniture. Affordable, but not cheap quality as in the larger stores.

Bought a beautiful 3 piece sectional and it turned out great! The service was exceptional with Bill. It only took less than 8 weeks to complete too.

I recently moved to DFW and wanted to pick up a few pieces of furniture. I wanted to support a local business and was told by several co-​workers to check out Weir’s.
The salesman at the store was very friendly and didn’t push anything on me. If anything, the other staff hardly noticed me as they sat around talking with each other (empty store).
The quality of the furniture is mid-​grade. It’s a step above the entry level stores, but not top quality by any means. As some have stated, most of their designs are outdated. The prices seemed a bit higher than I’ve seen at furniture stores in other cities.
I indicated at the time of purchase I needed an evening delivery and that I could only have deliveries at certain times as I was in a building with a dock. The salesman said he would indicate that.
Delivery day 1 arrives, and I get a call around noon saying they’re outside my building and could they deliver early. 5 hours earlier than planned. I say no, repeat point about only having certain windows for delivery. They say they’ll have to reschedule, which is more than a week out.
We get rescheduled after two calls. Anywhere from 2 – 5 on a Saturday. I talk with the scheduler who said he had a 12 – 3 window. I suggest making me the last stop, since again, I have specific windows for when I can reserve the dock.
I get a call at 12:15, «can they deliver early?» No. I get delayed again.
I go into the store and talk directly with the salesman. He assures me he will get this resolved, even if they have to use an outside delivery firm. And yet, two days later I run into the same issue.
I cancelled my order. Their service is horrible. The prevailing attitude seems to be they serve you at their leisure.

The store is good for those who go for minimalistic designs. There are a few items that stand out and the prices are in the mid-​range. Some of the designs are a little bit outdated and they can’t really compete with IKEA.

This is a great place to shop for furniture for an apartment or BEGINNER home. The furniture here is average looking with some of the pieces standing out. Nothing really stood out to me where I told myself «I have to have it!» But for the price, the simplicity of the furniture can definitely be overlooked.
They have the store broken down in sections ie. bedroom, patio etc. so it’s easy to shop around. There is also plenty of self parking which makes it even more convenient to shop here. Most stores in this area provide strictly Valet Parking and this is annoying.
I chose to come here because it was walking distance from my home. The entire staff was super friendly from the moment I walked in till my very last question.
I would recommend this place to the average American Family. For someone wanting more flare in their pieces, try somewhere else.

Excellent service from Dan Glanville. Found exactly what we wanted and at a good price
Will definitely be back

Whenever I need a piece or two to replace my furniture, I start at Weir’s. Then I check other stores and usually end up coming back to Weir’s. High quality and very nice selection. I always shop at their location in Plano.

Good vendor. And also one of the best in Dallas. Lovely owners and several options to choose from

I’ll not mention the low reviews being by some people who don’t really know. This includes a «graduate student» that can’t even spell! We’ve traded here for 25 plus years and keep coming back. We go to other places and the selection and quality just aren’t there. True that most furniture is not even made in the U.S. now but Weirs does the best job of finding the mix of style and price and maintaining as good of quality as we can find now. Read those goofy reviews closely before you decide to take that useless advice.

Was a regular furniture store, but nothing stuck out in my mind that was different about this one.
It was clean, laid out great.
Friendly staff that even took us back to see the «just in stock» models.
It was about closing time and we were rushed through. Most places back home would have stayed to assist, but this lady beat us to the car. lol
Oh well.

I have always had wonderful experiences at Weir’s. They have a variety of quality furniture at a great price for the value. Sure, some pieces are pretty expensive, but they also have plenty that are more affordable or on sale. The salespeople are also PHENOMENAL! It’s so nice to work with sales people who are there to assist you in the buying process, not push you. If you are looking for outstanding customer service with quality furniture at a quality price, Weir’s is the place.

Having visited both the furniture showroom as well as the close out where house, I am disappointed with the selection. Certain items seemed reasonable, but others were far over priced in my opinion.
Despite the reviews being fair priced, I didn’t feel that way. I am a graduate student, so I am not the most financially well off, but I am on my way to being able to afford a $ 1500 chair. That being said I don’t know if I would shop there again because I think the sales people judged my for being young. I’m in my mid twenties, and just didn’t feel welcomed or helped. Several people said hello but no one offered to help us, or asked us what I came in for.
I would not suggest this store to anyone who is in my age bracket, mid twenties, or anyone who is just starting out in buying furniture for your first home. But, maybe it was an off day.

Ended up buying a coffee table on a window shopping trip. As long as you’re not looking for ultra modern, this place is huge and has a great selection. The sales lady was very helpful, they have a very low delivery charge of $ 59 no matter how much you order and were able to deliver the same week. We’ll be back!

This place is the Chik-​fil-​A of furniture stores. You wish it were open on Sundays, but its Christian owners decided otherwise.
Great variety of home furniture (couches, leather chairs, bed sets, desks, etc) at very affordable prices. Plus, they usually run a good sale in weekend edition of Dallas Morning News which brings a fair amount of traffic into the store. The sales personnel are friendly and not too pushy. Their delivery price for our new bedroom set came to about $ 59 and they even assembled everything in about 10 minutes.
In the last 5 years, I have purchased about 4 different home items from this store, and their prices are about one-​half of Pottery Barn or Crate & Barrel. And don’t miss their «outlet» store which is locateda about 1 block from the main store and carries similar furniture at discounted prices.

I’m a long time Weir’s customer. I’ve always had the best luck @ Weir’s. Our Master Bedroom suit came from Weir’s and the delivery experience was exceptional! Very professional from beginning to end!
Weir’s has high quality furniture & décor at reasonable prices. The back of the store holds all of the Sale items. You can really get some great deals, depending on what you are looking for. The little Country Store & Post Office bring back memories of the 50’s & 60’s! Candy is weighed on a scale, by the lb. & given to you in a small brown paper bag… LOVE it! !
I’ve never had much luck @ the Weir’s discount store around the corner… but, I know several people who have.
Weir’s is my favorite go-​to place for great furniture and great customer service!

Traditional showroom furniture that can have a slightly fun or trendy slant at decent prices, sometimes at a major discount. I’ve seen comfy sofas in the $ 500-​$ 600 range, mirrors for $ 50-​$ 100, as well as coffee tables in the $ 100-​$ 200 range, and the quality is better than IKEA.
«Country Store» section sells nice kitchen towels, candles and candy.
Makes me kinda feel like a Republican.
Christian owned and closed on Sundays.