The UPS Store

Awful place. We sent something perishable overnight to arrive by Christmas Eve for my father. I bought 1.5 lbs of dry ice which was well below the minimum of 5 lbs. they mislabeled the amount of dry ice in it and they sent it back to Dallas. They told me over the phone «oops rookie mistake.» There are no checks and balances in this place to ensure they are doing things right and completely ruined a gift for the holidays. And if a «rookie» can’t handle inputting things into a computer they shouldn’t work at a place where people depend on you to get things done to get somewhere on time.

I just have to reiterate what a great UPS Store this is. I drop Amazon returns here and you’d think I was an actual paying customer most of the time — that’s how nice the employees are! Their great service means I stop by here whenever I need to actually ship (and not just return) stuff. Awesome, awesome people!

My job requires me to go to shipping stores often, and I go out of my way to get to this store. They have been more than helpful and they will continue to get my business. Thank you.

Seriously, if everything worked this well and was this easy, life would be much better. It’s a quick and painless transaction every time I go — except for paying the shipping on heavier packages, that’s gotten steep. But still, service is so good, you can hardly complain. Why wait in long lines at the depressing post office, with surly employees, when you can get in and out of this handy spot in no time. They save your frequent shipping addresses so you don’t even have to label the box, if it’s someone you’ve sent to before.

This location ROCKS! Every other location I’ve been to has charged me for tape, making me break my large bills or pay for $ 0.25 on my credit card, but they did not!!! Everyone is very friendly and helpful. This will be my go-​to store from now on.

I bought a chair in Dallas (don’t ask) and had them box it up and ship it back to New York. Here’s what it looked like when it arrived (see photo). PERFECT! You have no worries — these guys are good!

This store is great (friendly, clean, etc.) until your guaranteed package does not arrive on time. Then, good luck getting a refund. You call UPS national and they say that the refund is not their responsibility because you were actually dealing with a franchisee, NOT UPS. UPS can only send you a PART of the refund… even though the package was GUARANTEED. Eventually, they did send us a PARTIAL refund, and advised us to go to the store to get the balance – if we could «talk the store owner into it.» The agent actually told us not to call the store owner to get a refund. The agent emphasized that we had to go in person and show the receipt to the store owner and check to see «if they will refund you any of this amount.» She said, «They really don’t have to at all.» They repeatedly «explained» that the local stores are independent business — not really UPS-​owned stores. Therefore, UPS could only give us a partial refund for its HORRIBLE delivery performance. I believe the public has the right to know that these stores are only franchises even though the sign and everything else has the UPS logo on it.
I will forever go to FedEx in the future. Besides that, the packaging is FREE at FEDEX, and not at UPS stores (that are not really UPS).
You ship here at your own risk. Friendly is great, but I would rather get a refund when the service doesn’t work. It took UPS a week to deliver a package that was GUARANTEED to be there in three days. So, BUYER BEWARE. Just know that you are taking a risk every time you ship with one of these franchise stores.
UPDATE: I just read the store owner’s remarks. They make no sense. We NEVER spoke to the store owner about this issue. We spoke to the national office repeatedly, and they had to «find’ where the package was. After all of those conversations, we just chalked it up to «lesson learned.» We accepted the partial refund (totally unfair & disgusting), and wanted to be done with the whole thing. We dropped it at that point. We were NOT going to spend time going to the store, personally, and throw ourselves on the mercy of the store owner to «see if he would refund anything» (UPS agent’s words). It was not enough money to do anything that onerous. It was not just the money. It was the principle of the matter. We paid for a service that we did not receive. We spent HOURS on the phone with UPS and the frantic employee trying to rectify the situation… which, of course, was a fruitless activity. The trade show presentation was completely ruined when the package never arrived until everyone had gone back home.
If the box (fairly large) hadn’t been totally lost for a while, we never would have known about the flakey UPS refund process, and the fact that the stores are just franchises.
The store owner must have us confused with someone else. I don’t even know if they knew about the debacle. My husband never spoke to them, either, about the lost/​very late package OR the partial refund. BTW, the package was sent to a trade show, and arrived when the show was over, and the person had checked out of the hotel. It was difficult to have it returned. It became our responsibility. We had to work it out with the Hotel manager, who really didn’t want to bother with it. UPS refused to accept responsibility to get it back to us. It was a completely «twilight zone» experience. HUGE amount of time, effort and AGGRAVATION.
FedEx, in our experience, is VERY different once a problem occurs. Both FedEx and USPS (and other less well known carriers) have always given a TOTAL refund when they fail to get things delivered on time. AND, they get the package back to you in this kind of circumstance.

I recently moved from Dallas to NYC via freight and I could not have asked for a better experience. David and the staff at the Mockingbird location was extremely knowledgeable and even personally helped load boxes. My freight delivery arrived on-​time and all items of significant value were packed with the utmost care. I 100% recommend David and his team for any shipping or freight needs.

I’m NEVER happy when I come here (usually an annoying return because Amazon sent the wrong product. Again.), but the staff is friendly, helpful and good at turning my frown upside down. That deserves 5 stars. Keep up the good work!

Friendly, fast, and knowledgable staff that takes care of their customers. Definitely the best place to ship UPS, USPS and freight.

Exceptional customer service! I had a package to drop off but with an 8 month old baby in the car, simple things like that become harder to accomplish. As I was driving up, I called and asked if someone would not mind running out to grab the package. Without hesitation, the employee who answered the phone responded, «Yes!» and was outside within seconds. Service like such is hard to come by these days.

This ain’t the post office… just sayin! Staff were fast, friendly and johnny on the spot! I’d highly recommend this place for their superior service…

David Jones, the owner, is awesome. I moved from Dallas to New York and he helped me with all my shipping needs. The service was exceptional and he helped me find ways to save money. I highly recommend this UPS store.