The UPS Store

Horrible! Avoid at all costs! I came in to send back some receivers to AT&T & both the workers were rude. The man that helped me just asked «what’s your account number?» I thought he was referring to A UPS account number. So I said «I just need to return these boxes to AT&T.» He sarcastically retorted, «your account with AT&T».
This guy was extremely rude and he snickered terrible comments about me with his friend (co-​worker) in the back.
I will never ever come here again even if this was the only way to send a package! I rather drive 15 hours to hand deliver it! These guys hate their job, make sexist comments, and who knows what they do to the packages… kind of reminded me of Beevis & Butthead but not in a funny way!

What a joke! How is this place in business? Unfortunately, I live right across the street and this UPS is easy to pop in and out of when I need to do some shipping. Each time I go in the staff is very short and unfriendly but after my last visit I’ll be sure to take my business out there.
I walked in on a slow afternoon with nobody else in the store and the clerk didnt even look up from scanning packages and texting on his phone. Finally, I was like excuse me I just need to drop off a package, it already has the label. Then he rudely replied «SO DROP IT OFF!» I wanted a receipt because I didn’t trust this jerk-​off to actually do his job so I wanted to make sure I had the tracking confirmation on it and as he huffed and puffed during his 2 steps to the register, he still didnt look up at me. He then let the receipt print out and just left it in the register printer and walked back away texting so I ripped off the receipt myself.
I’ll never be back!

Carl (the black guy in the store) is a bastard. He is so rude, lazy and disrespectful. You can tell tha he hates his job

Just needed 2 pages printed for work. People there were confused about how to pull it from the «system». Go to kinkos down the road, but don’t send them files to be printed from online.

The two employees usually here (young white male with shaved/​bald head and older African American male) both have the worst attitudes. ESPECIALLY the younger white man. Very sarcastic, has a rude little snarky comment for everything, and acts offended if you question anything. I have been here 4 times and it’s the same attitude every time. I’ve heard him act that way towards others as well, so it’s not just me. I will go to another location (such as the Lower Greenville/​Mockingbird location where they are extremely helpful and friendly) instead.

Terrible customer service and extremely rude… please avoid this store at all costs

Went there to drop off my uverse equipment. That process was decent. However, the guy behind the counter was on his personal cell phone for the first half of our interaction talking about a party and drinking patron. He made no effort to try to rush the call at all. So I just awkwardly stand at the counter until he points to the scale for me to put my equipment on, still on the phone, still talking about turning up. I’m no prude, but dude it’s like 10 on a Saturday morning and you are at work. Do your job, then call your friend back.

John S.,
Please see the following definition of bailment:
The UPS store is in the business of creating bailments every day with each package they accept for delivery in exchange for a fee. They in turn create a subsidiary bailment when they pass the package to the shipper (for a portion of the fee they collected from their customer). When a bailment is created, so is a corresponding responsibility.
Nobody at the UPS Store upheld their responsibility until I talked to headquarters. They could have immediately taken care of this on their own in one of two ways:
1) Admitted that the package was damaged by them before handing off to the shipper and then promptly reimburse me for the damage without hassling me.
2) Defended themselves to the shipper that the package was properly packed when it was picked up and therefor force the shipper to reimburse me for my loss.
It’s all moot now. I finally have satisfaction and the public has been warned. Case closed.

Lol I find all of these comments hilarious. Ignorant people that think they know what they are talking about. First of all The UPS Store and UPS are two very different company’s and no they are not franchised by UPS the are franchised by individual owners. Secondly you probably walked in according to your watch at 645 but to the computers at the store it could of been a different story their computers run end of day automatically at 7 pm I’m sure the the employee did not tell you he shut them down at 630. Thirdly they are probably rude to you because you are rude to them try being nice and friendly to them and stop ordering them around like you own them and being demanding and I’m sure you will be treated the same in return. And lastly if you want to accuse someone losing mail or packages or damaging them try blaming the company it was sent threw not the third party i.e. The UPS Store they have nothing to do with losing your stuff they take it and hand it off to UPS or the post office so accuse them and again UPS and The UPS Store are not the same and UPS does not franchise them they are owned and operated threw an individual owner.

Terrible location. I stopped using them as my business mailing address about six months into a year contract. Lost mail, open packages, rude employees on more than one occasion. It wasn’t worth the stress of wondering if I was going receive my mail and/​or packages in any given week. Called UPS helpline to see if I could transfer to another location or get out of my contract. No response. My advice would be to try a different location or get a PO Box.

From Staples (I declined dropping my package at Staples because I was advised that my package wouldn’t leave until Monday) parking lot I called UPS and asked for the time of the latest pick up. They said «We close at 6:30.» I said ok looked up at my iPhone and realized that I have just enough time to get there if I pass up my husband’s house and hot foot it. I hauled ass and got there at 6:28 PM Friday evening. The driver was already loading. I felt good surely my package was off and running. Just for grins I tracked my package. It didn’t leave Dallas until 12:58 AM Saturday morning? Huh? It sat in the Dallas UPS Store for 6 Hours? It got to Oklahoma City, OK 5 hours later at 5:04 AM, Saturday morning? And there it’s still sitting SATURDAY and SUNDAY? UPS should follow me in my old rickety 2000 Dodge van and take notes on «Hauling Ass.»
PS
I called UPS this morning and found out that my package did leave the Greenville Ave Dallas store, and he drove it to a different UPS hub in Dallas: 10 155 Monroe and Walnut Hill 75 229 that operates 8 – 7:30PM M-​F, no Sat and No Sun. At 12:58 it left the Dallas hub and got to UPS in OK City, OK at 5:04AM and there it is still sitting and it tis 10:47AM Monday morning. At 12:29 Monday it left OK City, OK and at 5:21 PM it arrived in Salina, KS, and left Salina, KS at 7:01 PM and arrived in Omaha, NE at 11:13 PM and was out on the Omaha, NE truck at 1:14 AM. It arrived at 10:27 AM.

Can’t say much, its just a UPS store…

I dropped off a package on 12÷21÷11 that was ready to be shipped (textbook with a prepaid label already on the box). The guy working behind the counter was busy and asked me to leave the package on the counter if it was ready to be shipped, and I did as he said. I received an e-​mail from my textbook company that UPS notified them on 12÷27÷11 that my package had just been dropped off at the UPS store to be returned and was now late. Wow. I know they were closed two days for the holiday but it took 4 days to input the package I left into the system? Now I remember why I use USPS or FedEx.