The UPS Store

Dallas UPS drivers are the absolute worst. I have ordered something to my apartment 4 times now, paid for overnight delivery, only to end up wondering where my package is for a few days until it «magically» appears at the front office. Since our office closes at 6, the drivers mark that it’s been delivered so they don’t get in trouble and then don’t actually deliver the package until days later. Worst worst worst.

Complete and total incompetence on the part of UPS. A shipment of necessary medical equipment was to be delivered via UPS. Upon checking tracking, the system says the address is incorrect. The address as shown on the shipping page and the tracking page is the correct address. First person I spoke to said the address was wrong because the apt number was on the same line as the street address. Advised this moron that the apt on the same line does not invalidate the address. If the label was not printed correctly, fix your labeling system. Over 2 hours, 3 phone calls, one of which was disconnected, and more than an hour on hold and the upshot is they will not deliver the package today because the driver is on his way back to the facility. Was advised we can just go to the UPS facility and pick up the package if we need it that badly. This is a package going to an 82 year old woman in frail health already and UPS refuses to deliver until tomorrow. I will not ever use UPS again. Bunch of incompetents and imbeciles. I never did receive the call back from the local facility that was promised during the original call.

I live walking distance from here and drop off packages all the time; especially convenient when we were returning wedding gifts! I never waited longer than 2 minutes and they were so friendly and knowledgeable. We are moving but I’ll still go out of my way to come to this location!

I have been a BIG fan of the Knox Street UPS Store, and the awesome owners– Mike and Susan– just opened this location in my hood! They are super professional and absolutely love the stellar customer service, highly recommend!!!