The Brownstones Apartments

The best thing about this place is everyone has their own garage and they are attached. Getting bulky furniture up the stairs is a challenge. Old AC units frequently lose their charge. Across from a rough neighborhood. I had an encounter with some thugs breaking into the gym and ripping the tv off the wall. Had to draw my gun at one of them. Just stay away from anything Greystar. There is a review from Tiffany M. mentioning staff not wanting to fix the heat immediately. I ran into something similar during the summer and got the same answer.

I could not be more happy with my time at the Brownstones. I’m not sure what these other reviewers experienced but I really enjoyed my time here. The brownstones are well designed and updated. The grounds are kept in good condition and also very safe. The gym is rarely crowded and the pool is almost always in good shape. The best part of living here was how friendly the staff was to me and my girlfriend. Everyone went out of there way to help me out. Whether I had locked myself out of the townhouse or just needing my mail the staff was always wonderful. I really don’t know what people expect from a property management group but I have been blown away by everyone that works there. If you are looking in the area I know you will not find a better place to live for the money.

So I heard the Brownstones were under new management so I have them another chance. I have a friend who also used to live there during the transition. She suggested giving them another try. So I spoke with my locator and found out the latest rental rate. I went over David was very helpful! I signed. He reassured me that my apartment would be mine this time. The staff is nice. A lot nicer than previously.

The units were generally nice and the location is fantastic, but the management was horrible. I totally agree with Devon’s review, it is right on with my experience as well. I moved next door where the rent is reasonable, I am not forced to have Time Warner, my car is still in a covered parking, and the drive to work is the same. I would never recommend The Brownstone, do not fall for their salesman traps.

Unlike the only reviewer before me, I have had nothing but a wonderful experience thus far at The Brownstones. Sure, things come up as they do with every apartment complex. But the customer service has been nothing short of exemplary. This includes the kindness and sincerity of Susan, David, Katie and Noelle. The maintenance staff resolve issues quickly and efficiently as well. While I would prefer not to have Time Warner cable, it is not anything the leasing staff can control. It’s an ownership agreement and not that big of a deal… you can upgrade your package if you so choose. I would recommend The Brownstones to friends and family.

Rent is negotiable. It’s like buying a car. Don’t let the tell you equal opportunity doesn’t allow them to change the price. It’s to protect you from discrimination. It’s like a car dealer telling you the can’t adjust the price. The only pro about this place is the attached garage. They claim to be luxury. The only things great is the countertops. You are forced to pay for Time Warner $ 60/​month and charge for trash pickup. Rather pay nothing and pay myself. Make sure you WALK the floors thoroughly. They are uneven on the 3^rd floor and the foundations are shifting big time not allowing the doors to shut. This place is high in crime. I had one instance where I caught 3 guys stealing a TV out of the gym. Luckily I carry since I ended up drawing my gun on a guy who refused to walk away. The surrounding neighborhood is terrible. Spotlight helicopters circling one night. And the management? GFYS! Susan, Katie and David don’t care about residents, only about policy. It’s like going to walmart and dealing with customer service. They don’t even have the balls to look at you when you’re talking to them. Susan wanted to up my rent by $ 60 due to the «market.» After the gym incident, screw that. When I moved out they charged me $ 150 for a stain, some crimes left in the cabinet, «dirty oven» and supposedly the blinds warping in the sun was our fault. Blinds sit in the sun, all day.

I have never written a review about anything until today. The townhomes themselves are decent. The management is rude and unwilling to work with you. I have famiy in town staying in the guest bedroom for the holiday. My family noticed that even though the heat was on that there was no air flow to the bedroom and it was freezing in there. My family called the leasing office and was told that since it was saturday and this was not an emergency that they coud sleep on the floor until monday. The temperature is in the 30’s today. I pay over $ 1500 a month in rent so I expect there to be a certain level of courtesy and ability for maintenance to fix issues regarding heat or ac.