Park Place smart center Dallas

Went by because my engine light came on this morning. I had made an appointment ahead of time so I could be in and out quicker. Showed up, got passed around until finally a guy came out and helped me. Took his time kept looking around in the sky had to re-​enter all of my information into the system… then tells me about a $ 189.95 charge for having it «diagnosed». Spoke to the manager said this is standard and cannot be waived. I left and went to Autozone down the road and they «diagnosed» it for free. Waste of time and will not be returning.
Thanks for repeating everything I mentioned already below… «Larry» was taking his time and was not in a hurry at all. You guys are not helpful at all and would never send family or friends to you knowing that you’re charging them to walk in the door. My gas cap was loose which is why the engine light was on FYI so Thank God I did not use you guys or I would have been out $ 189 bucks for nothing!

Dear Smart Center Dallas: I was happy to hear that Smart was coming out with a new and improved iteration of their 451 model (the one with that terrible gear box that felt like three monkeys were building the next gear). I’m really happy now that I’ve come to your dealership and met Alan Johnson and immediately ordered a 2016 Smart Prime!!! Just when I thought there were no more honest car salesman in the world, Alan proved me wrong. THANK YOU !!! I respected his integrity, loyalty and honesty about the Smart brand and he provided me all the information that I needed to make an informed and well reasoned decision to purchase one which I’m confident will exceed my expectations. I know it’s a small car and I’m used to driving four-​door Mercedes sedans but Alan was able to explain to me how safe, fuel-​efficient and economical these little cars can be. When I asked him a specific questions about the car he knew all about the following specs 1) turbocharged three-​cylinder with 89 hp and 100 lb-​ft of torque; a Transmission that is a Six-​speed dual-​clutch automatic and Fuel Economy around 33 miles per gallon city, 39 highway, 36 combined. At first I was rather surprised with the information he was rattling off to me but I independently googled everything he said to verify and it was all accurate.
When it was all said and done with all the extras that I wanted on the car the Price was around 19,860! That is a lot of money for a car that you could probably put inside the bed of a full-​size pickup truck. But the more I read about the Smart car the more I realized it’s a lot of car. In theory, it should have been a great success with motorists residing in big cities around the globe, places where tailpipe emissions and limited parking are major issues. Unfortunately, it never really seemed to catch on… Alan changed all that for me. I had heard nightmare stories about the old car.
At least in Texas, where pick up trucks in big SUVs rule, the old generation car was largely panned by critics, and for good reason. Driving it the length of a parking space was all it took to realize the smart was a special kind of repugnant. Its half-​baked automated manual transmission was rougher than using 60-​grit sandpaper in lieu of Charmin. This blunder ruined the vehicle, transforming a potentially useful car into something to be avoided.
After talking to Mr. Johnston at Smart Center Dallas he completely enlightened me about the new 2016 model. I came to realize that Daimler has totally redesigned this vehicle. Alan explain to me and said it now offers more space, refinement and standard equipment, all in a package that’s even more maneuverable than it was before. I kept thinking to myself: «That all sounds promising, but did they actually get the execution right this time?» I’m going to find out shortly when it comes in in two weeks. Thank you everybody at Smart Center Dallas and especially you Alan for the great experience in purchasing a smart car there at your dealership last week at the beginning of September 2015. Everyone has always been so nice to me at park place on Lemmon. Keep up the great customer service Alan.

Don’t come here if you want a smart car. We came in to take a test drive and were shuffled to someone who knew absolutely nothing about the cars and when I went for the drive with the sales person we went on a whopping 2 min drive and I made 3 turns in it. I was not given the type of attention I would expect from a car dealership never mind a luxury car dealer. Probably because I wasn’t here for a Mercedes or Porsche I’m not sure.
Came in excited and left with terrible feeing about it. I wouldn’t recommend this dealer based on my families experience today. Really put a sour note on an otherwise great day.
I will be taking my business elsewhere.
Boo Park Place, Boo

I’m about 5 years into my Smart and have loved every moment since. Purchasing the car was incredibly easy. I saw a car on their website, stopped by to check it out, was walked around by a salesman to look at a few different cars they had in stock, was given some time to think about it, and then stopped by the next day to buy the car. Seriously, it was that easy. Very friendly and professional. Everything you would expect from the Park Place family.
One thing that I will recommend to a prospective Smart buyer is to definitely take advantage of the wheel/​tire warranty and the lifetime warranty on the car. Not only will this save you money, but the service at Park Place smart is second to none.

These guys are THE BEST! I bought my Smartie over a year and a half ago… I’ve had no problems at all! If I have questions, they are right there to answer in a timely fashion… If you’re looking to get a new car… this is definitely the SMART decision!