Park Cities Pet Salon

I have brought my dog several times, but this past time my dog came home with really bad razor burn on his belly and cuts on his foot and ear. When i brought him back in the next day to ask what had happened, the women said he did it to himself with his sharp nails after they were cut. Sorry, but that did not happen. I did not want to argue since the groomer was a lot older (and out of respect to that), but will never bring my dog back. I hope this doesn’t happen to anyone else.
Beware!!!

I have to update my review with Park Cities Pet Salon because their service has greatly improved since my last review. When I wrote in my previous review that they are the best grooming salon in Dallas, I really really meant it. Even though they have moved from University Park and are now off of 75 & Meadow Rd, I still drive to this salon because of their exceptional grooming.
Previously, I was disappointed in the service (not the groomers) because of how they charged me the medium dog price fee when my dogs are 10 – 12 pounds now and they have always been charged as small dogs at other pet salons. Park Cities Pet Salon also tried charging me a bunch of random fees on top of the basic grooming service. I have been back several times since my previous review and have not experienced any of the same issues. I decided to keep returning to this salon because of how great their work it and am so glad I decided to stick with them.
Karen, the owner, is always very upbeat and friendly whenever I arrive to drop off my dogs. Most importantly, Leno is a hair god. His work is truly fabulous and he is so meticulous. In fact, I personally prefer that he groom my dogs than the other groomers because he always seems to go above and beyond (but they all do a really good job!).
I always thought they didn’t have bows or bandannas to put on the dogs, since I asked once and was told they didn’t have any, but I recently found out that they only do this upon request. Apparently they used to always put bows and bandannas on all the dogs, but some clients got upset and so it is only by request now. I personally think this should be standard with the grooming service.
I haven’t had any issues with them requesting my vaccine records over and over either. I think that previously happened because they had just moved to their new location and might not have kept the records for previous clients.
As long as they don’t try to come up with random charges like the «special needs» charge, fee to be groomed quickly, and fee to be handled by one person like they previously did when they first moved to this new locations… then I am one happy camper! But I haven’t had any issues since my last review!
If you are in the area or willing to drive here I DEFINITELY recommend you take your pets to Park Cities Pet Salon. It is a small location, but their work is amazing. I pay about $ 150 without tip to groom my three dogs. The bill usually comes to around $ 175 – 180 after tip. *Please keep in mind my dogs are 10 – 12 lbs though and larger dogs are sure to cost more.

I took my dog there more than a month ago and had to wait awhile to write this review so I could calm down.
First, the positive: My dog, a 30-​pound terrier mix, was bathed and brushed very well. The groomer I talked to when I dropped her off was very nice and was nice when I came back to pick her up. That’s the extent of the good things I have to say about this place.
I read the reviews of this place and how the owner nickels-​and-​dimes, so I went in knowing I had to get the exact price before I left my dog there. When I dropped her off, the man told me how much it was going to be with tax. We talked about what I wanted done – just a nail trim, bath, brush, expression and ear-​cleaning – and I confirmed it twice. We talked about how my dog does not like her nails cut. He said he would have the other groomer help him and that she would be done around lunch time (four hours later).
I called around lunch since I hadn’t heard anything, and when I asked if she was ready, a woman (the owner) immediately said, «We were just about to call you. Your dog is bleeding everywhere.» I audibly gasped. She goes on to tell me how my dog wouldn’t let them cut her nails, so they had FOUR people hold her down and that my dog jerked as they cut her nail. This is weird since she was bleeding from two nails when I picked her up.
I rushed over after hanging up the call. My dog was visibly shaken and still bleeding, so I asked if they had powder I could put on her to stop the bleeding. The owner snipes, «We can’t give that to you to take with you.» I asked if she had a little bit I could put on her right then and there since my dog wouldn’t let them touch her earlier to put it on themselves. The groomer brought me some and put a little bit in a baggie for later. I know my dog doesn’t like her nails cut, but something seemed off since my dog is generally very sweet and loves people. I asked the owner why they had four people hold her down, since that’s typically a bad move and threatening to a dog, instead of just telling me they were unable to do it. She told me that they do anything possible to meet a request. I think most people agree that they would rather their dogs be safe, and if she was violent like you said, keep your employees safe.
After all this, she told me the price would be a couple more dollars than I was quoted (not a big deal usually, but just icing on the cake at this point) and told me I misunderstood when I was quoted earlier that morning. When I asked her if she had an itemized receipt, she said no, but that they bathed her and brushed her. When I asked about the expression and ear cleaning, she said, «Oh, yeah, that too.» She then told me I was lucky that she didn’t charge me a «difficult-​dog handling fee.»
The whole thing left me feeling really not great. I’m not a crazy pet parent. I leave her with various people and at doggie daycare and have had no issues. I’ve even accidentally clipped her vein while cutting her nails myself and know it’s not a dire situation, but how this entire incident was handled was awful.

This place does an AMAZING job on my goldendoodle. It’s about $ 15 more than the previous groomer I used (Vhea’s), but it is worth the extra money (and the longer drive). My pup was flawless when I picked him up. They did EXACTLY what I asked for and even spent about 15 min. with me when I dropped him off to take instructions. I didn’t experience any pricing issues; I was quoted a range over the phone, it was the same range when I dropped him off, and that’s what I was charged when I picked him up. Overall, I would definitely recommend this place and will certainly be returning.

Park Cities is a great little pet salon (thankfully) within walking distance of our homestead! Karen is super sweet and works to get you in whenever you have time. Our two chihuahuas’ nails grow so fast and rather than having to battle the busy pet stores on the weekends, we can just walk right in the Park Cities and pay half the price! Love having them nearby!

Park Cities Pet Salon is the best grooming my dogs have had in Dallas. I’ve been to many places, but nothing tops Park Cities’ work.
They used to be located off the toll and Lovers Lane, but recently relocated outside of highland park off of 75 past the mall & northwest hwy.
Unfortunately one of the negatives is that they nickel & dime you and literally squeeze you for money. My dogs are 9−10lbs each & they charged me for medium sized dogs for each of them. I said that they are not medium sized dogs and they were adamant about the up-​charge. One of my dogs is blind and so they decided they needed to charge me a «special needs» fee. I found this very offensive. I already feel bad for my dog since she’s blind, but they made me feel like she was being discriminated against for her lack of sight. On top of all this, they also charged me an additional fee so she could be handled by one person only. In addition to this the owner, Karen, even text me the night before my appointments saying I’d have to an additional pay extra fee to have her groomed quickly (which I never requested btw). I told her no and they were out of their minds… enough is enough. They charged me all of this on top of the standard medium dog fees. Talk about classless. I think if they continue treating established clients in this manner they are going to lose them fairly quickly.
Other than their pricing and their clear attempt to rob their clients of every penny possible, my experience has been good because of their flawless grooming. I’ve literally never seen better work & I’ve been a dog owner for 25 years. My dogs are absolutely beautiful when they return them to me and they get so many compliments. I consider myself extremely picky & meticulous and I have ALWAYS been pleased with the grooming
I wish they would consider putting bows or bandanas on the dogs after. It’s so boring that they don’t put anything cute on them like other groomers. You’d think for the prices the clients are paying they could at least do that.
Also be aware that they are a mess with their vaccine records! Every time I go in its literally an issue with them saying they don’t have the records. I’ve emailed to them before days before the appointments & they didn’t check the emails. I also gave them the number to my vet to get their records upon booking with them & they didn’t call my get prior to the appointments either. They then complained when I brought my dogs in they didn’t have them.

I took my two fur babies to get their hair cut on Saturday. I have a blue Heeler/​border collie mix, Harley that has pretty thick medium length hair. He was shedding really bad and I asked for him to get shaved. I also have a Cairn Terrier that has similar hair to a Yorkie and I asked for a teddy bear face and to leave about an inch of hair all over her body. When I called to make the appointment it was hard to get any pricing out of the person who answered. I understand that it’s best for them to see the dog before they give an estimate but I was just trying to budget enough money. They said when I come in they would let me know.
I dropped my dogs off at 8:55am and my appointment was at 9am. There weren’t many dogs there yet and the guy that greeted me was actually a groomer me didn’t give me any pricing. He was really nice and my dogs really liked him which made me feel better to leave them.
After 3 hours I hadn’t heard anything so I called because I was trying to make plans for my day and didn’t want my dogs to have to stay in a kennel once they were finished. The guy that answered the phone couldn’t tell me when they would be finished. In fact they hadn’t even started Miley my Cairn Terrier which really shocked me.
When I came back to pick up my dogs the staff was kind but when I checked out they still couldn’t tell me why they charged me what they did. It makes me feel uncomfortable that they don’t have prices listed and no one could tell me why they charged me what they did. It feels almost like dishonest like there isn’t a rhythm or reason to the charges. They mentioned that it had to do with the weight of the dogs but Harley weighs 40lbs and Miley weighs 11lbs and they cost almost exactly the same. Just didn’t make sense to me.
I will say that my dogs looked really good. The groomers did a great job and my dogs were really happy.
The reason for 2 stars is because of the lack of communication and openness on pricing as well as the lack of organization on appointments. I don’t have a problem with what I paid, I just have a problem with things not being explained. Just keep these things in mind and you will be okay with your experience here.