NTB-National Tire & Battery

Always receive excellent customer service from this location. I recommend calling ahead and setting an appointment to cut down on your wait time. From what I see this is a very busy location. It’s very convenient they due many services so I never have to leave and go get a different job done in my car somewhere else. When I’m traveling thru this area and happen to need something down on my car, this is absolutely my go to spot!

Very disappointed with all experience with NTB.
Just bought a car and agreed with dealer that they would pay for alignment. They suggested I took car to an NTB next to me and after being told they did not do the service in 3 of the ones closer to me, I found one that I even set up an appointment to find out when I called to confirm that they actually did not do the service either.
I finally ended up in this store which is supposed to be their corporate hq in this area and supposedly had the best specialists for alignment.
Was told to come in a 11 and had to wait longer than I expected. My car was eventually seen to and a piece of paper was given to me with red (everything should have been green). They explained that it was normal and for me not to worry about.
As I drove the car out of the shop I noticed my steering wheel was off centre and called to come in and fix it. Was told I needed to go to the back of the line and there would be a 4 hour wait.
I have given up trying to work with this company. I have decided to lose my money and go find another company to do the work. In today´s highly competitive world these guys should not be in business.
Do yourself a favor and find another place to take your car to. All the money you think you are saving it is not worth the aggravation and the time you will spend to deal with them.

The most unprofessional place I have been too.
1−½ hours to rotate tires, spent 1 hour trying to find something wrong with car, came back with $ 250 worth of problems that I did not ask to check.
Service guy made rude gestures to me as I looked through window.
Manager brushed it of as he was probably doing it to him.
I will not be back and will pass this on to as many people I know.

We had a flat tire and needed to fix the tire, we arrived at 7pm and quickly got service, they were super nice and told us that the tire is fine it just lost all air! They changed the tire back to the regular one filled the air in and didn’t even charge money! In less than 10 min’ we were on the way back home!
Amazing service, and most important — honest!
10 stars!

They didn’t up sell me, I told them what I wanted done, and they did it. I drive a lifted 4×4, most shops won’t touch the thing. I called at 3 to get an estimate, truck was in the shop on a lift by 3:30. Nissan dealership wanted 700 for labor plus bout 300 in parts. I’m out the door for 360… they beat the price of 6 different shops I’ve been to for estimates. My truck went back as soon as I signed the paper, and customer service was great. You can tell so much about good shops by what’s in the parking lot. When you have masseratis being worked on next to your 10 year old truck, that says something. I will be back to have them do more work. Thanks Guys. –the guy in the nissan titan.

The manager Terrell and Lance always take good care of me. The Lead Mechanic Adam is one of a kind and only recommends what’s actually needed for my vehicle. I would send my wife here with out a worry of being ripped off!

Jeff and the guys over at NTB do a wonderful job when it comes to any problem you may have with a car. His customer service, along with the managers and even the guys in the back, is hard to beat. They don’t try and sell you on things you don’t need, they are there to help and really do care about the customer. Strongly recommended coming by and and giving them your time and business. You will not be unsatisfied

4-​20-​2015 this NTB replaced my right rear shock and in Sept I hit a truck tire and it began to make noise. Progressive insurance said they couldn’t see way it would do that but take it to ntb And ask them to repair. Went to this same place and surprise they not only didn’t check it for damage but charged me for part and labor on a lifetime warranty part they did less than 6 months before. This is the worst NTB I’ve ever been to and had to ask someone to check out the part then go back to demand a refund but still had to pay for labor AGAIN!!!

After sitting there patiently for an hour after the technician brought my keys back out I finally asked if the vehicle was done. The answer was «there was no oil on the dipstick, so we can’t do an oil change BECAUSE IT’S AGAINST COMPANY POLICY». No explanation, no apology, nothing. I won’t be back here. I’ve had really good experiences at other NTB stores so I figured this would be a safe bet for a routine oil change. Wrong. So, I came down the road to SpeeDee Oil Change and they got the car done in 20 minutes. He even took me out in the garage and showed me everything they did and suggested some additional maintenance based on the mileage, but with no pressure!

Absolutely the worst service ever! 3 hours for a basic oil change. The manager is the most arrogant person. He told us that «We took walkins over your truck» we were told it would only be ½ an hour. I would never recommend this place. The corporate office was definaltly contacted

Have used the store at Inwood Road and Spring Valley for several years. Close to home. Unfortunately I won’t be going back. Seems as if service and quality have declined.
This past Saturday went and to get new tires for my wife’s car. Tires not in stock. Can’t get them transferred from another store because the computer system doesn’t seem to be working. 2 poor guys working the counter are overwhelmed and relatively new to company. Manager seems to be AWOL.
So I got the oil changed and planned to return on Tuesday to get tires installed. Oh, and by the way please write on the ticket to turn off oil warning light after servicing. Of course that did not get done. Same as last time.
Called on Tuesday to ensure tires arrived. Very busy, would have to call me back. Never got a call. Called Wednesday found out they still don’t have tires in stock and yes it would probably be better if I just went to another location.
I will be looking for another vendor as soon as my three-​year alignment package expires

I went to the Grapevine store earlier this month with a slow leak in my tire and asked for it to be repaired. Naturally they tried to sell me new tires, when I refused and left my tire to be repaired — it was not repaired! They created a larger hole in my tire! The week after going to NTB in Grapevine, my tire was losing air more quickly — I took the tire to another tire store in town and they were able to repair the hole, never saw any evidence of a previous repair — only a large hole in my tire — I will NEVER GO TO ANOTHER NTB STORE EVER!

I used to rely on NTB for all of my car servicing needs. My dad had used them for years and I never had a problem until this year. The past 2 times I have been to NTB I have left extremely dissatisfied with their services.
On the first occasion I had to have my state inspection done. The first 2 locations I went to were out of stickers. The final location in Plano told me I had to produce a paper copy of my insurance. The one I had in my car was expired. I asked the guy if I could show him my policy on my phone and was told that I had to produce a paper copy for them to keep on file. After about an hour of trying to get a copy faxed over I was told it would be about a 2 hour wait. There were only 2 people in front of me. After they completed my inspection, the copy of my insurance that was so adamantly told I had to produce, was handed back to me! All of this took about 3 hours. Their attitude did not make the situation any better. When asked why I had to produce a copy if they were just going to give it back to me, the guy just shrugged and walked away.
My visit today was very aggravating and did not leave with me an improved view of NTB. I visited the Inwood location. I was dreading using them after my previous visit, but it is the closest location to my work and I had the tires under warranty with NTB. I had a nail in the center of the tread, assuming it could be patched, I made an appointment at 12:30 during my lunch break. I arrived at 12:20 and told them I would wait. I checked several times and saw my vehicle on the lift and no one around it. I waited about 20 minutes longer and checked, nothing had changed. I had been waiting an hour at this point. When I went and asked if they could tell me how much longer there were 2 guys behind the counter eating their lunch. I was told that they were having trouble getting cars out due to having a heater fixed. My paperwork was lying on the counter that showed that I needed new brakes and a new tire. They informed me the tire was shredded and need to be replaced. I am not sure how long my paperwork was laying there and how much longer they would have waited to come let me know what was going on. I assumed that my warranty would cover the replacement, but I was wrong. I was already 45 minutes late returning to work and didn’t have time to argue over payment. I was charged $ 71 for the replacement. I feel I was taken advantage of. I do not feel the tire needed to be replaced. I changed the tire my self.
I work in customer service and on both occasions I was extremely appalled at the attitudes and service I received. I will not be returning to NTB in the future for any reason. I have a credit card through them, which is helpful in emergency situations, but I will be finding another place to have anything done on my car.

so i called here on friday to make an appt to get my wife’s car serviced… the gentleman took my information & said he’d see me @ 3:30pm…cool! i get there… the guys were like…“we don’t have your information in the system”!! are you kidding me right now? they weren’t busy & were able to get me right in & i was out of there within 45 minutes i think! the guy that cashed me out… was at lunch when i arrived & come to find out he was the 1 that took my information & forgot to enter it in the system & thought he’d be back before i arrived! even though they didn’t have me down for an appt… i won’t trip b/​c they still got me taken care of pretty quickly! thanks ntb!

Came here because it was only a mile away from home and they said they could get me in right away when I called. I had damage under warranty from Big O Tires in California and they were supposedly a «trusted partner.». They would not honor the warranty and despite the fact I repeatedly told their rep I did not want to spend more than $ 250 to replace the two tires, they kept trying to up sell me unnecessary things like replacing brake pads that were less than a year old and half a dozen other things. They didn’t seem to understand the word NO and they kept telling me they were going to give me «a big discount.». They told me the work would take 45 minutes to an hour and I am still waiting as I write an hour and a half later. I do not recommend this place

Fantastic, Kyle was great. I have no idea why they have bad reviews. Excellent customer service.
One note, about 10% more than I expected to pay. Worth it.

They were down two tire techs. Soit was a bit slow. However the sales associate was accomendating in conversation and a great smile. She was entertaining and loved cars so I indulged. Never a dull moment there, they had some issues with pricing from some of the other partrons. My experience was good. Just be prepared to know tire prices and warranties before you go the sales pitch to upsell is pretty good.

Sold my wife a set of tires for $ 861
She thought it included road hazard replacement. Had a tire problem and had to buy replacement ($ 210) I believe they were deceptive. Discount tire clearly explains their warranty policy. Will not ever go back to NTB…

Just about the best place to get tires!
Monday — Friday busy with local business people dropping off and picking up.
Saturday, is your normal busy AM and slackens off around 2:00 PM,
Sunday is wide open. Best to check to make sure they have your tires in stock first.

I went here based on the other reviews and I’m not entirely sure that was a good idea. I called a few days ahead to make sure they had the tires I wanted and made an appointment for 4:30pm on Friday to get my tires replaced.
The Bad: When I got there, it didn’t seem that busy so I though I would be in and out in about an hour. Boy was I in for a surprise.
I was greeted by two employees who were just chatting away as I walked in. I got checked in quickly which was nice but then I was sent to waiting room hell.
This was not the worst waiting room I’ve been in but it was right up there. Small number of uncomfortable chairs, free coffee but who knows when it was last brewed, and a vending machine selling all manner of horrible carbs. You couldn’t even see your car being worked on due to how the angled the vehicles in the machine area. No one came to check on any of us the entire 1.5 hrs I was there.
I had to keep an eye on the machine floor to see when my car might be done – otherwise I’m not sure how long I would have been there after my car was done!
The good: The guy who checked me out was knowledgeable about tires and was nice to talk to. The work was preformed perfectly however – I’ve driven around on the tires for the past week or so and have no problems with them.
If you are ever in the Northwest area of the US, go to a Les Schwab tire store and you will know the standard to which I now hold all tire stores.