Luby’s

Okay, I’m going to start by saying that this Luby’s location is usually my «go to» when I’m not cooking. I’ve been happy, most of the time with my selections and the service. But this evening was quite off-​putting. I requested the liver entrée, the amount that the lady dished up was Pitiful. I asked if that was all she was going to me and she replied «this is the normal serving. Again, not my first rodeo — so I told her «I don’t want that, I’ll get something else». This Lady gave me the nastiest under-​eyed look you guys — «if looks could kill». Of course, I ignored her and proceeded
To finish my order. And to top it all off my black-​eyed peas tasted like they just poured them out of a can — no seasoning what-​so-​ever. This did not go over well with me at all, so I’ll definitely
Call the manager ASAP. (I tried to call this evening but no one answered). Consistency is key!

I don’t like leaving negative reviews but my experience here was so bad that I simply have to warn other users. Wish I’d consulted Unilocal before entering the drive-​thru lane… if I had, I would saved myself a whole bunch of time. This place is woefully understaffed. There were about 5 cars in front of me and it took 40 MINUTES to get served!!! The whole point of a drive-​thru is speed and convenience!!! And to make matters worse, the staff have dreadful service skills. Avoid at all costs.

I LOVE this location!
Only in Oak Cliff will you hear «Groove Me» by Guy and «Got to Give it Up» by Marvin Gaye while chowing down on your mac & cheese. Yes, some of the staff could benefit from some additional customer service training but it’s Luby’s, not the Mansion on Turtle Creek :-)
Love it!

Avoid this place at all costs! I was in the drive-​through line for 25 minutes on a Sunday at 3 PM. Then when I finally got to the front of the line they asked me what was it that I ordered? Ridiculous. I just don’t understand why national management would allow this to continue.

I had been craving Luby’s for a while, as it had been a few months since my last visit. With a $ 6 Luann coupon in my hand and some business to take care of in the I-​20 /​Hwy 67 area, I decided to head over to the S. Hampton location on Friday (⁹⁄₁₉) for what I expected to be a great meal.
Sadly, I never even made it to my table.
My visit got off to a slow start when I was ignored at the salad station. There was an employee in the process of setting up the station (I got in line about a minute after their 11 AM opening) and she did look up at me when I approached. For some reason, though, she chose not to say anything to me. She filled up a container then walked away. She even came back with another item, filled up that container, and walked away again without so much as saying a word. The waiting itself did not bother me as I could see she was getting the last of the items ready to go. But to not, at a minimum, acknowledge the fact that I was waiting was downright rude.
After about two minutes, another employee came over and greeted me in a very friendly and welcoming manner. This was followed by a meat station employee who was extremely friendly and courteous as well. She also profusely apologized for the fact that I would not be able to get fried chicken for lunch since their fryer was broken. The outright genuineness of these two employees made me immediately dismiss being ignored just a moment prior. I just chalked it up as one of those flukes that was not indicative of how well a location treats their customers.
Unfortunately, I still had to interact with the cashier.
At the cashier station, the cashier was talking with what appeared to be a manager leaning against a table nearby. He was talking about having to write up some employees and was asking her some questions that she was answering. This conversation continued as I waited for her to ring up my order and give me a total so I could pay.
Finally, she told me my total was $ 11.47.
Wait, what? The only thing on my tray was the $ 6 Luann Plate and an Ice Tea. I know restaurant drinks are expensive these days, but not that expensive.
I questioned the total and reminded her about the coupon. She told me that she had already entered the coupon and reiterated my total. I looked at her funny and started to mention a $ 6 coupon and an ice tea couldn’t possibly be that much. Before I even mentioned the tea, she retorted that I didn’t need to yell at her.
While I admit that I do have a loud voice in general, and that the pitch of my voice went up slightly when I started to mention the coupon yet again, I was still very much in a normal conversation tone. Had I been yelling, the employee back at the salad station would have heard it. As it was, another employee close by continued on her way without even looking up. Even the manager leaning against the nearby table didn’t budge.
I stated to the cashier that I wasn’t yelling, to which she replied that yes, I was. I asked for my coupon back, which she refused to give me. I told her that I was leaving, took my coupon back, and left the building. The manager who was leaning against the nearby table did not say a single word, either to her or to me.
It’s a shame that the genuine kindness of two employees can be overshadowed by the rudeness of two other employees.
While the baked chicken I ended up ordering looked delicious, I never got to taste it or any of the other food I ordered, so I can’t rate this Luby’s on food quality. I can say that the food at the south Arlington location was delicious, however, since I drove straight there after leaving this location. And the service at that location was genuine and super friendly from start to finish.

Consistant terrible customer service at the drive thru.
For whatever reason the drive thru is always slow. You are never greeted. No one ever says «Thank you for choosing Lubys.» Always seems I am interrupting the employee.
The last straw was waiting in line at the drive through. I got their 10min before closing and (had 3 small children in the car so going inside was not a option) had 2 cars infront of me. As normal it took a long time for my turn. As luck would have it, the time was 8pm. The employee tells me they are closed. I was so angry, I said I have been waiting in line. No response from the employee, it appeared they turned off the mic. what kind of service is that???