Lone Star Cleaners & Laundry

I can’t believe the rating for Lone Star Cleaners is so low. I have been a loyal customer for almost ten years, even though I had to start driving a fairly-​long way to their second location when the one near me closed due to a massive rent hike in the shopping center. I bring Lone Star ALL of my family’s dry cleaning because they are so good and incredibly nice. They use environmentally-​friendly products, which is not only important for the environment, but also for our health. Plus, I don’t get headaches from the chemicals, so, bonus! They launder stacks of men’s shirts, and clean all of our casual and dresswear, including the fanciest (and most expensive) of evening wear. I take in my leather items, which come back at prices that I sort of can’t believe are so low since they have to send those out to an expert. I do agree that the wash & fold service is high, but they treat everything with great care instead of throwing it all in together like those $.99 places do where everything comes out faded and strangely-​folded. We are unbelievably particular about our cleaning and had to shop around to finally find one we liked after moving away from Swiss Cleaners on Mockingbird. Nobody could do my husband’s shirt cuffs right, but Lone Star came through (and at half the price!) I cannot imagine going anywhere else, and after another move that’s not even close to Preston Forest, I’m still schlepping my stuff to them.

In Dallas for a visit that’s been extended so needed to do laundry for clean clothes — Dropped off a 2lb (¼ of a washing machine) bag of laundry at Lone Star and was told ‘no problem’. Picked it up a day later from same guy who with a straight face tried to charge $ 27 claiming there was a 10lb/​$ 25 minimum on wash and fold. To provide a little perspective on what a rip off this is, this same load would have cost $ 5 in New York City (home) — .99/​lb w/​5/​lb minimum that also includes pick up, wash and delivery — so $ 5 v $ 27. My issue here is not even the pricing — 2.50/lb is a joke but he can charge whatever he wants — but the failure to mention the $ 25/​minimum at drop off. To give them a little credit, we did finally agree to $ 15.

More affordable than Bibbentuckers, decent lead times, good hem work on my pants. I have nothing to complain about here!

Setting-​up my account was fast.
Drop-​off & pick-​up are fast.
Prices are reasonable.
No problems!

I found this place through Groupon when they advertised $ 40 worth of dry cleaning for $ 20. My dry cleaning was stacking up, so I jumped on it. The staff was extremely friendly and helpful, setting up my new account in just a few minutes. I dropped several suits and various items and was a bit shocked when they asked if I wanted them next day. At no extra charge. Seriously? I guess I’m just used to paying more for quick service, but this was a lovely surprise. I was in & out in a few minutes & off to run more errands.
When I returned, the person at the front was all smiles as she grabbed my garments. Everything appeared to be in order and my clothing was nice & clean. Price-​wise, they’re pretty darn reasonable. I’d say they’re on par if not slightly cheaper from similar sized dry cleaners. I guess the only complaint I have with the place is that they pin your skirts and such to paper hangers. I’m not big on extra holes in my clothing. Can’t have it all, I suppose. I’ve used them a few times since the coupon & have been completely happy with the results. Not a bad little place & I certainly will be back again.

I took my coats and jackets there to get them cleaned. I got the price quoted as I was dropping them off. However, when I picked them up, they gave me a different price, which was more, on top of their over-​priced quote. To make matters worse, one of my jackets’ torn on its shoulder. And dog hairs on my coats are still there. I am NEVER going there again!

Horrible service. They are WAY overpriced and they’ll attempt to charge as much as possible. Also, they attached a permanent «Lone Star» label (that only they can remove) to the inside of my laundered shirts. DEFINITELY AVOID!!!