Kwik Kar On Spring Valley

I’m so disappointed guys! I’ve been coming to this Kwik Kar for years for oil changes and minor repairs. I’m so upset that when I went for a state inspection today they listed off 3 expensive things I’d need to have them fix in order to have it pass the inspection. I didn’t budget for all of that so I said I’d come back another day. In the meantime I decided to get a second opinion and took my car to a different auto shop. Not only did I NOT need all of that work at the moment, I did NOT even need an inspection! With the new TX tags my inspection is not due until ⁹⁄₂₀₁₆ and they didn’t even tell me!!! I feel like they bamboozled me. Well trust has been broken and I won’t be back!

They go to all the trouble to set up a deal with Living Social and the 1^st thing I hear is, «no we don’t have a deal with them, it’s Groupon.», I show them the deal, and they still say no. I ask for manager, and he makes up a story about the voucher taking 3 days to arrive by snail mail, even though my e-​voucher says to just show to them. They have no business sense. I won’t be back.

Thieves!!! I had a Groupon for an oil change yet they added services and tried to charge me over $ 200!!! Ended up having to pay $ 160 & was cheated out of my money

I dread coming here. Me erythema I come for anything, they hit me up for a bunch of add-​on services. I know that’s the name of the game for these places, but it sure is a miserable experience.

DONT GO HERE!!! You may think you are getting a deal using a groupon but they nickel and dime you so it’s really not worth it. Also the customer service is not good, you will be waiting 2 hours to do anything! I have given this place a chance twice and I will now be looking else where.

I don’t know why I for some reason didn’t believe all the awful reviews on Unilocal for this shop. To keep it simple, used a groupon, got an oil changed two weeks ago before going on a small road trip. Today my oil light comes on and when I checked the oil, it was bone dry. I hate this place. If you’ve already bought a groupon just cut your losses and go to a shop that actually performs the services they claim to provide.

These guys messed up my car so bad I had to pay 700+ in repairs. I had been going to them for a year using groupon and every time I went they tried to upsell me.
The last time I went in i went ahead and went for the extra rear differential flush power steering and engine flush. I paid close to 300 only to start hearing a noise the next day
Long story short the real differential seal was broken and leaking. Also they were not using the oil I was asking for. My mechanic who I trust told me it was def their doing.
I went in to tell them about this and they said my rear differential was already leaking when I brought it in… If that was the case why would they charge me to service and flush it?
My car seemed to always have issues after I brought it to this location. Since I have stopped I haven’t had any problems.
Screw this place

Very nice guys here. I purchased the Groupon for two oil changes (they give you a punch card to present on your second visit). They said I also needed an engine flush which I knew was true because the dealership had told me the same thing three months ago. Since I had a Groupon he offered me a discount on the flush as well. Overall happy with the service.

It’s unfortunate that this place has so many negative reviews. I was really anxious coming to this location because of the sheer amount of negativity. Luckily I was not one of the individuals that had a terrible experience at this particular Kwik Kar.
The hours online are inaccurate. Their opening hours are 9 AM on weekdays and 8 AM on Saturdays. I came here on a weekday around 8:35 AM and decided to wait it out since I was already there. Around 8:55 AM, they switched on the open sign and I was able to walk in. I explained to the two individuals there that I was here for an oil change and had a Groupon on hand. I gave them my keys and then waited in the waiting area.
About 15 – 20 minutes in, I was asked to come to the bay where my car was so the mechanic could explain some things he recommended for me to do in the near future. Despite telling me a list of things that he recommended, when I declined, the mechanic was very understanding and personable. He was able to thoroughly answer the questions I had about certain things he recommended. After our discussion, I went back to the waiting area until I was good to go.
Afterwards I paid $ 2.50 for the disposal fee, received my receipt and invoice. I was on my merry way back to work.
Maybe it was the mechanic that made my visit pleasant (Thanks Ricky!) but I had no issues with them at all. I was in and out within 35 – 40 minutes. I’ll probably stick to dropping by in the early hours so that I end up with the same folks that helped me out today. But so far, so good.

I came here because I bought a Groupon oil change thinking it was at Spring Valley in Plano. I arrived and there where lots of cars waiting. I was the 3^rd car waiting at one of the doors. Sign said wait for attendent but they were rather playing and talking inside and laughing or poking each other and nobody came until I was the second in line. I was told to wait inside the lobby. Later on I was asked to walk to the car and asked about the oil type choices which they could or should ask in the first place if they were organized. It took them 85 minutes to change my oil from 3:45 pm to 5:10 pm which with less monkeying around they could perhaps cut in half.

Yes — the Groupon was the initial draw a couple of years ago, but these guys have been nothing but honest. The last couple of times that I’ve come here for a non-​oil change related thing, they fixed it free of charge, even though I was unaware that my punchcard had expired. They still honored it (check engine light).
Then today, after last week’s storms and I was driving in what felt like rivers in my neighborhood, my car was making an awful noise every time I made a turn and they found the issue and fixed it free of charge! I am so grateful!

This place is great. Backs up because of everyone coming to use the groupon (understandable). Occasionally misses some comments/​questions I have, but that’s the only reason why I gave it 4 stars instead of 5.

I went here for my state inspection. I was told, despite the fact that the lights worked fine, that I needed a tail light before my car would pass because there’s a small crack between the body of the car and the casing. The crack has been there since 2011 and my car has passed inspection every year.
Thinking maybe I just got lucky in years prior, I looked up inspection requirements. The stipulations are for brightness and that the lights work, that’s it.
I went to Spee Dee down the street and they passed it no problem. I guess Kwik Kar wanted to sell me on a tail light rather than pass it as is. Nice try Kwik Kar, and you just lost a customer! I used to get all my oil changes here but now I won’t anymore.

It sounds like they are using groupon to scam customers and my experience today confirms this. I went in to redeem my second groupon and was flat out told they wouldn’t conduct an oil change without first doing an engine flush. It’s a 2012 honda that will never need an engine flush, much less in order to do a standard oil change. The dealership I went to afterwards did the oil change with no problem and no engine flush required. I’m bummed out that I bought that groupon now from these guys. Avoid them, there are too many better options out there.

I found this place by purchasing a Groupon for two oils changes. I came in on a Monday and they were quite busy (must’ve been the lunch crowd).
I had my two daughters with me and decided to stroll over to La Michoacana for dessert.
I had left my name and number on their clip board and they called me with recommendations for my car — an engine oil flush. It had been awhile since I had changed the oil on my commuter Prius and was in agreement with Kwik Kar on this one. They said that they could discount $ 10 off the price since I had redeemed my Groupon.
Thirty minutes later, I walked back over to check out. The guys were efficient, quick, and courteous.
Today, I returned with my other vehicle for the other oil change. The manager, Bernie, remembered me and my two girls. He sweetly teased my older daughter and was very nice.
Today is a Wednesday and I came in around 2 pm (to avoid the lunch crowd). There wasn’t a wait today and my oil was changed in 20 minutes.
Yes, they do suggest services that they recommend for your vehicle, but you have every right to say no.
I’m very satisfied with my services and experiences with this Kwik Kar location and will definitely return again.

PLEASE READ.
If you have a groupon, they will try to find something wrong with your car intentionally and over charge you outrageously for it.
GO IN WITH THE MENTALITY THAT YOU WILL NOT ACCEPT ANY EXTRA REPAIR/​maintenance EFFORTS.
They said I needed my engine coolant radiator changed. Dude quoted me $ 215. I googled on how much the coolant really is. $ 15 for the bottle at autozone.
BE SMART. Say no to these guys.

Don’t waste your money here!!! Came to get an oil change because of a groupon and my boyfriend has been getting his oil change here for a couple of years. Like most of all the other reviews, they told me I needed to get my a new air filter and etc. of course I said I just wanted an oil change. Got my oil change and went home. Next morning I saw oil leaking so I had to take time out of my day to go back to get it fixed. They said «when we put it on the cap we don’t check it» something along those lines. With that being said, they aren’t reliable. I will never go back to this place for anything.

Worst experience I have ever had. They are scamming Groupon users by offering the Groupon and denying the actual service using loop holes. DO NOT GO HERE FOR AN OIL CHANGE. Go to the Belt line location in Richardson. Trustworthy people and timely service.

Giving this place 1 more star from my last review as they’ve gotten a lot better at taking «no» for an answer when trying to upsell you services.

Also got the Groupon for oil change and was happy with the service, overall. Of course they tell you to do other things on your car but I did not feel embarrassed, humiliated or any other things people described here. They offered, I said no (mainly because I was late for an appointment) and that was it.
Staff is very friendly and helpful, smooth service.