Kwik Kar Oil & Lube

Worst place ever. They don’t know anything more than changing oil or tires about cars. My brother took his car for a lub change and somehow they messed around with the engine and destroyed it .
And of course very bad customer service .my brother is currently taking them to the court .
Not trying to hurt their business but just wanted to leave this review so the same thing does not happen to other customers.
Peace

My first visit here and I was met with frustration. They lost the keys to my car for a whole day. They did however offered to tow my car to the dealership (on a flatbed) to get a new key made and without me asking had set up a rental car. It is becuase of this, we decided to give them another shot.
Our second visit — they had previously given us an estimate for some car repairs. Of course, shortly after dropping car off, we received a call saying that the estimate was wrong and that the car needed additional work done bringing the estimated price up by $ 700. Yikes! Needless to say, we did nothing to the car and will never return.

Basically your average oil change place. Nothing particularly good or bad, but pretty much you run of the mill oil change place.

I talked to management (nicely), showed them documents, made my case. They REFUSE to reimburse me. This place is SHADY. I will never use «convenience» as an excuse. Lesson learned.
Please note that all the «good» reviews were back in 2009.

They’re nice, honest and kwik. I’m trying the tuneup service next, better price than most.

Took the car here for inspection and was in and out in ten minutes. Staff was courteous and did a good job. Will be back in the future for oil changes. Cable tv in the waiting room a plus.

4-​stars for taking responsibility to fix a problem.
In April, I had my oil changed at this Kwik Kar location. I am a huge believer in the 3000-​mile oil change being nothing but a waste of money and a waste of our dependence on oil. I usually get my oil changed between 6000 and 8000-​miles.
Last week I tried to get my oil change at a Kwik Kar in Plano. After a few minutes, the mechanic called me out to the service bay to tell me that the drip pan plug had been stripped and they couldn’t get it off. They suggested that I take my car back to the location where I my last oil change.
I called Kwik Kar on Alpha and they told me to come in and they would fix it. When I arrived, they informed me that there had been a huge turnover at this location about a month prior and that everyone there had been fired. This was an entirely new crew and they were going to take care of me.
It took them a good 20 – 30 minutes just to get the cap off. They gave me a new cap at no charge and changed my oil. When I was paying for the oil change the technician told me that they were glad that they were able to get the cap off, but had they not, they would have sent me to the Automotive Shop up the street and would, of course, paid for the repair.
This location is out of my way… but I may just stick with them just because they stood up for what was right and took responsibility for the mistake of their prior counter-​parts and fixed the problem.