Hilton Dallas Lincoln Centre

Very nice lobby, gym area, and staff but the room experience made my stay less enjoyable. The bathrooms are in major need of remodeling. Tubs are dirty, rusted, and old. The housekeeping staff doesn’t seem to disinfect the rooms properly and clean them so I just felt dirty in the room. The doors to other rooms on the floor slam very loudly every 2 minutes and makes it hard to fall asleep. And the walls are thin as paper so you can hear every word of the person next door to you. They invested so much into the lobby and lounge areas but the actual rooms need major improvements.

The executive lounge is so so. Beers are half off which means normal price. Decent empanadas — basically hot pockets. Good thing is you can grab a 7.5 oz Coke Zero if you have a hankering for no cost. Bottle water — Emm– yum.
Good thing is the executive lounge allows us premium status — upgraded — and fortunate travelers to bring in our under privileged friends.

It’ s the 3d time when I’m in Dallas, and I always use
to reserve a hotel.
I have found some good reviews about this hotel. Price is ok. Rooms are nice, clean. But I’ve noticed a smell. I don’t know why. Maybe they had some works on a corridor. Comfortable beds, all conveniences in a room.
Big bonus of this hotel is that when you take a room on the upper floors, you have an amazing view.
I can put only 4 stars from 5 (because of smell).

3 stars due to 17 dollars parking per night!

This hotel has all of the built-​in trappings of a great stay: Nicely designed and appointed rooms, comfortable beds, even fast elevators for a hotel with 20 floors! But the customer service is HORRIBLE. Housekeeping does not consistently refresh the rooms with toiletries and they catch an attitude if you bring it to their attention; the local shuttle service treats guests like an imposition; and ‘customer service’ in general is something this hotel’s team aims low’ for — including its front desk team. This is one of the worst Hilton’s I’ve ever encountered and I would never choose to stay there again. Tips for management: Develop checklists for your housekeeping teams and ensure that they use them; friendliness goes a long way with guests, especially when there are deficiencies in your service.

Good from far, but not worth the price tag. For what we paid, we had way better experience at other lower star hotels. Walked in to our room, bathroom floor is funky. Shower curtain had what looked like poo stain. tub all moldy and no way we were staying in this room! If I can’t tolerate mold in my own bathtub, why would I pay 90+ bucks for one?
Two stars only because they remedied the situation by switching rooms (different floor in case same housekeeper did the same horrible job on that floor). Much better room and way cleaner and no mold. They also threw in a breakfast voucher for tomorrow and complimentary overnight parking. Will keep an eye on our statement to make sure the parking is really off the bill. I hope breakfast is decent. .
Thanks Otis for everything! And lady that worked the night. Jan … (can’t recall the rest of her name !)

This Hilton experience was awesome! Mr. Hilton would be proud. The hotel is beautifully maintained and the views are great — especially on the upper floors. We had the continental breakfast in the «executive club» & it was a very good breakfast — several options including eggs & migas and fresh fruit.
The staff at the hotel were completely service-​oriented & we were very impressed and felt spoiled.
This kind of Hilton experience is what we have come to expect from Hilton & it is why we are Hilton Honors members. This hotel could easily be a flagship or training hotel for other Hilton hotels — they are doing it «the right way». (Take note Ft Worth!)
We will be back!!!

This was our second trip to Dallas, but our first time staying at this particular hotel. This Hilton hotel is located in an ideal area of Dallas because shopping and food places are nearby! The lobby is amazing and the restaurants are convenient if one wishes to sleep or stay in. The hotel, however, was EXTREMELY disappointing. This is a higher priced hotel with cheap motel services. Upon first glance, it is breathtaking. The view was gorgeous (we were located on the 16^th floor) and the room appeared to be very nice. The first thing we noticed was a lack of mini-​fridge and microwave. Like, how are we supposed to reheat or store the food and drinks that we purchased?
While preparing for bed, we noticed that the showers were NOT clean, the toilet was filthy, and the bed sheets were heavily stained! When we called to inform the front desk staff, they offered to switch our rooms. We were moved THREE times because each room had stained sheets. It was 2 a.m., and we were ready for bed. The overnight manager suggested bringing new sheets to the room. I then suggested that they move us back to our original room and just change the sheets. That was something that should have been done in the beginning. We just wanted to sleep. The overnight manager changed our sheets and offered a voucher for breakfast the following morning. It is almost 3 a.m., there is no way we would be awake in time to use that voucher that expired that day. We were there for 4 days, the voucher could have expired our last day. Oh, well. The following days were pretty decent. The bed was comfortable. The sheets and bathroom were clean. Requesting more towels was frustrating because they either never answered or took nearly an hour to bring the wrong towels.
The $ 16/​night parking was unnecessary in my opinion. Self parking was located across the street in a covered parking lot. Swiping your hotel key allows access into the parking garage. Most times, the key was deactivated and we had to inconveniently back out, have our keys reprogrammed, and then drive back to the garage. The other options were to valet park for $ 25/​night or park in the free parking areas down the street.
Overall, I would prefer to stay at another hotel when visiting Dallas because the Hilton is overrated. The beds were very comfortable and the staff members were friendly and willing to accommodate us. I’m glad we purchased our room through a third party because it definitely isn’t worth what it costs. I’ve experienced better hotels.

I’m very happy with the hotel. The staff are phenomenal. ESPECIALLY MICHELLE!!!
The salmon was amazing, the room and hotel smelled good, the pool was beautiful today and so were the «swimmers» hehe…
I highly recommend this hotel. L-​E-​G-​I-​T

This Hilton is located in a great area of Dallas if you enjoy shopping! However the hotel itself was somewhat disappointing, my wife and I are Hilton gold members so we have access to the executive room amongst other perks such as room upgrades etc. Usually the executive rooms serve good food and alcohol on a daily basis, this specific executive room only served happy hour drinks between 5pm-​7pm Monday’s thru Friday’s which meant that you were out of luck if you were staying for the Weekend. Asides from the lack of alcoholic refreshments the room was freezing cold and they only had a few granola bars and nuts along with some sodas and water available.
The room itself was adequate, we were on the 20^th floor and had one of the better views the hotel has to offer. The room was clean and a descent size but what happened to having a mini fridge/​bar in the room??? The walls are paper thin too so you’ll have no trouble hearing your neighbors arguing all night long!!!
The worst part of this hotel is their parking situation! In order to self park you have to drive across from the hotel into a covered parking lot in which you are supposed to be able to swipe your room key and the gate should open, however during our stay the room key/​gate function wasn’t working properly and we had to call for assistance several times but this didn’t stop Hilton from charging is $ 16 a night to self park! The only other option was to valet park for $ 25 a night.
This Hilton was clearly meant for business people because they have numerous conference rooms, it definitely isn’t meant/​ideal for couples or families on vacations! There is a bar on the lobby floor but the drinks are overpriced and the furniture is worn out and dirty! I’m just glad that my wife and I got a great deal through a 3^rd party website and only ended up paying $ 78 a night to stay here because this Hilton isn’t worth a penny more than that!
The only reason I’m giving this Hilton a 2 star and not a 1 star is because of its location and because the staff was friendly to us!

Amazing hotel for business! Great atmosphere, administration and service! I stayed on the 14 floor and the view was inedible! I love the food and conform of this hotel !

Nice Hotel!
I liked the look of the room and the confort of it. Stayed on the 10^th floor and it had a wonderful view! The H Bar servers were really friendly, helpful and polite and the Long Island Iced Tea was so good it only took one. Very close to the Galleria Mall if you want to take that place on.
I not only would like to stay here again but would recommend this place to anyone!

The good: Nice hotel. We checked in at 1:45pm, early. Room is spacious. The bed is extremely comfortable and inviting. The leather headboard is fancy. We stayed on the 8^th floor. The shower is big and they provide many towels. We ordered breakfast room service. They gave us a confirmation call. The pineapple upside down pancakes were decadent. They come with bacon and water. This hotel is across the street from the Galleria mall and many restaurants.
The drawbacks: The ice machine is at the other end of the floor. So, you have to walk a ways to get to it. There is only one movie channel — HBO.

I have lived next to the Centre for 5 years.
I have been in a legal battle with them for 3 years.
The discourtesy and lack of respect from the management/​owners is appalling.
I am not a customer, but a neighbor constantly disturbed and harassed by delivery drivers from midnight till 8am, and every second until I finally resolve myself to no sleep, once again. One of the delivery drivers jumped out of his truck, and ran onto my property threatening bodily harm and demanding my camera, just for filming the illegal use and idling of commercial vehicles within 300 ft of a residence.
I recommend a boycott of this location, and any other Hilton or Lincoln businesses.
The only way to get big corporations like this to do anything is to take action, that is, not to use their business or services, and let them know that your money is going to a more concerned competitor.

My husband, baby, and I purchased a room here through
and when we finally arrived late after hours of driving, they told us we didn’t have any room reserved. We had all the documentation showing we purchased a room with a king bed. They said they were booked and an hour later managed to find us a room with 2 full beds. The floor is nasty and the beds don’t match up to the headboards. Other than that I would say the stay here was ‘ok’. The bar and restaurant area is nice. The service for the restaurant is severely lacking. I left a separate review for that. We probably won’t stay here again for the money. We’ve stayed at nicer for less.

My room (#310) is nice and clean although the bathroom is very small. The building is impressive and the wait staff are friendly and prompt. The view is nice.
The high point is the room service. My salmon last night was amazing. The roasted vegetables were perfect.
Dallas is a pretty big city so if you can just take a cab it’s better. I rented a car and it was pretty stressful.

I paid over $ 180 for my room. The bathroom included a pink towel left by the janitor, some hairs on the edge of the tub, a broken lock on the door (though if used very gently it would still unlock) and zero complimentary water. Everything was dusty and musty. This room was gross.
I was too exhausted after a second straight day of business meetings to change rooms.
I will never stay at a Hilton property again. Motel 6 would have cleaner rooms at ¹⁄₃ the price. And by the way, there are no fridges in the room.

Very nice property. Rooms are quiet & comfortable. Meeting facilities are vast. Support staff for meetings are pleasant & proactive. On site restaurant is very good, if expensive.

Snotty, rude people working at the front desk. I have had to call and ask questions about my stay there tonight and every time I call I get the «how dare she ask ME questions about the hotel I work at!!!» Yeah. I’m traveling alone with an 8 year old and I want to know if you run a shuttle from the airport. Ohhhh and my room is comped. So I must be trash. Standards of service means nothing at the place, even when they cover it up with a fancy name.
Ok so bumped it to 3 stars for the concierge named Wade for being so awesome on our travels out. He dropped us at the bus station and helped me with my bags, even on the sidewalk. Was refreshing cause of the chaos we had coming in.
As far as the hotel. It’s pretty nice. We had several issues in the middle of the night, and the response was so slow. I gave up on one of them, and decided to go to sleep. I brought ear plugs cause the noise from neighbors was insane. Beds were comfortable and the bathtub is very spacious. My daughter enjoyed the late pool hours and swam past 10pm. (Open till midnight)

This hotel was doomed from the beginning.
Booked a room through and online service for a friend that was coming in for the weekend, paid for it by credit card and then realized I booked the wrong night.
Boo!
After calling the hotel 7 times (because no one would answer), I got a very friendly man named Otis on the phone. I told Otis about my situation and he said, «oh no sir! Unfortunately, you will have to call Priceline and get them to move your date or, cancel the reservation.» I asked, «will that be a problem?» To which he replied, «not at all sir, we’d be happy to do it!»
Yay!!!
Called Priceline and told them about good ol’ Otis and the lady on the phone asked me to hold to confirm with Otis. (Insert Jeopardy theme here) She came back ok the line and informed me that the Otis refused to confirm and they went ahead and accepted charges.
Not yay!
I was furious! I called the hotel and spoke to him and good ol Otis became, «Otis The Prick»! He literally yelled at me and was so condescending I thought he was kidding at first. After going back and forth, I realized Otis had a little power for the first time in his life and he was flexing that muscle for all the world to see! Nothing was changing!
Screw it, I do a Thursday night staycation, I mean, it is a nice hotel right?!
Nope!
I get to the front desk and the friendly desk agent asked me my name, was perky and helpful. She pulled up the screen with my name on it and shot me a look like I was satan and had kidnapped your soul! She essentially threw the keys at me and said, «enjoy your stay». Okie dokie! Would you mind if I got a late check out? She retorted, «you can leave at one».
That’s a plus!
The room was nice enough but, the bar downstairs was tiny and way over priced. Went to my room around 11 and ordered food off the late night menu and attempted to order a movie. The «sandwich» I order consisted of stale bread, slimey lettuce, and thin, almost non existent turkey. $ 11!!! For that?! Boo!
I finally get to sleep and am awaken multiple times by the paper thin walls and the people in the hallway. I am then woken up by the maid service at 8am so she can check the room. Then again at 9! Wtf?!
You know what, I could go on but needless to say, I won’t be staying at that Hilton or any other if I can help it.