hotels.com

BEWARE. DO NOT do business with
or Expedia who bought them. I am traveling across the country and used
to book several rooms. Two times the hotel I was staying at didn’t get the reservation from
. Last night I booked a hotel and the water stopped working at 9am this morning and I was told by the front desk they didn’t know when the water would be back on. I called at 11a and the desk said it would be 8 more hours. The hotel said they couldn’t do anything for me since I booked through
. I called customer service at
and was connected to someone in a third world country who I couldn’t even understand. I asked for a refund or compensation and he basically told me too bad nothing we can do because the water outage was out of his control, and it was in my control? I asked him to transfer me to someone I could better understand and he said he couldn’t do that. I finally got him to transfer me to his «supervisor» and he told me all he could do us give me a $ 25 coupon for my next visit. I paid $ 90 for that room and asked him to at least compensate me for half. Nope. They would rather lose a good customer over a few dollars then make it right. So please learn from my hard lesson. I was told by several hotels they will match the Internet rate if you call them. Then you can deal directly with the hotel instead a being a third-​party victim of
. I will NEVER used this website again and urge all of you to save yourself money and stress and do the same. Needless to say no shower etc until the next town!