Grand Estates at Founder Park

I am moving out this Saturday and it cannot come soon enough. What a poorly managed complex. Here are my issues with this place.
1. Although everything is written in the lease, you still feel like money is being stolen from you. They do not understand what customer service and satisfaction is.
2. Rent is high and is rising for an OK apartment with out of date appliances. They do not recycle. Go across the street to Zang Triangle or Bell at Bishop Arts. Much nicer at the same price
3, The gate was ALWAYS broken. My boyfriend actually fixed it one day because we were so tired of it squeaking everytime it opened.
4. There is no level of security. All the entrance gates to the sidewalk (pedestrian access) have codes like «1111» or «1234». Real hard guys. They are almost always open as well. Not once did I feel safe.
5. The pool. Kids are often at the pool unsupervised. Kids from around the area actually come to pool because it is so easy to get in this complex and go swimming. Not to mention it is never clean.
6. There is a raccoon problem. While at the pool one summer night, there were raccoon’s everywhere to the point where it was scary.
7. In reference to number 1– NO effort is made on their part to assist you in anyway. It is like they want you to forget to pay a day late so they can charge you extra (which it says in the lease). When you become a new resident there is no «welcome letter» telling you what you should do. The guys in the main office have no idea what is going, and to put it the nicest, most professional way– should not be doing this job. For a company and complex that expects AND makes so much money, the level of service, professionalism and quality should be much higher.
8. After moving in they told us they no longer accept packages that are being delivered. Because of this I had TWO packages STOLEN. I now get all my mail and packages shipped to work. Someone also stole my dream catcher off my door.
In Conclusion, there are many other places to rent that are much nicer in every aspect of the word. I would never tell anyone I know to rent here and I am so excited to leave!

Absolute worst apartment complex I’ve ever lived in. Manager is extremely unprofessional. Walls are as thin as toilet paper. And it’s very trashy. Don’t waste your money. If you like the area try the apartments across the stress or even the bran new ones behind it. More bang for you buck.

It’s in a good location to get to places. The rent is too much for the non amenities and the homeless people walking around. The office staff is a joke, good luck dealing with them. The maintenance requests were done quickly.

This establishment is just a bunch of crooks. First off, they won’t tell you ALL the fees upfront — you «find out» about them along your stay. And if you never know about these charges, you are then sent to collections after a few WEEKS. NOT months or years. Do you know how destructive it is to have your name in collections?
Next, when we had issues about our upstairs neighbors annoyingly loud dog– did my repeated calls get answered? No. In fact I was often greeted with that dirty muts droppings in my porch. And was cited for not cleaning them!
Another terrible management feature is how that front gate on Zang. During my 10 month stay, I witnessed 3 car accidents in our parking lot– facing the Zang boulevard street, and cars involved were not from residents (two were never again seen and the third was left abandoned). Abandoned cars were never done anything about. I bet that abandoned car with spiderwebs all around the tires is still in the row where my parking (13x) was …
Then if you decide to break your lease before the twelve months, you are not advised, or explained even, that you will be charged $ 866 for breaking it. Regardless of whether you notify as per the lease.
All in all, the neighborhood is not that great, the prices in rent are continuously rising and none of the amenities are upgraded. Unless you pay the extra on top of course.
The managing team is unresponsive and there was a constant turn over in the office personnel. This is not a picture of a good system. Not the best way to live and be legally tied to.

This negative review is for the property management and the corporation that owns this complex. Let’s start off with the positives-​great location, reasonable rent for the area, timely maintenance requests, and nice leasing specialists. Now for the negatives and where my drama begins-​I lived here for about 6 months when my job transferred me over, I signed a 1 year lease because my project was not looking to transfer me back at the time until after a year. Well, after finding out I will be transferring back 6 months earlier I obviously broke my lease. I was aware of the break lease fee, them robbing me of my pet and move-​in deposit because that is pretty typical of apartment complexes’ anyway. What makes me upset and what they don’t tell you in when you sign your lease is IF you break your lease you have to pay back any move in promo credits they gave you like ($ 400 move in special on 1 year lease etc.) ITS NOT EVEN PRORATED-​you have to pay the whole amount regardless. Also-​YOU have to pay rent UP UNTIL they find someone to lease the property you moved out of!!! WTF-aren’t we already paying a break lease fee which amounts to 1 month of rent anyway?!? On top of all the other credits and deposits we lost!!! Why are we responsible for paying for vacant days if the leasing office is unable to fill the apartment. THAT IS ABSURD! I have never encountered that kind of business practice ever! AND if people are moving out and the complex is having a hard time retaining tenants to the point you have to charge a vacant fee until it is rented-​HELLO! RED FLAG! There is obviously something wrong with this place!
Fast forward-​we finally move out and the office says they will send me the final account statement to my new address to pay for all the balances remaining. I get the bill and it is well over 2k! I called the office to get an explanation-​at this point I am so over it I just accept paying. We agree on a payment plan to break up the payment in 4 month increments. I send in my first payment starting Sept 2013 and shortly after I send it I get a call from a DEBT COLLECTOR??? Asking for the balance? WTF moment #2! Why is my account balance going to a debt collector when I am on a payment plan with the complex? Here we go again-​so the debt collector assures me they are just handling the payment and my account is not delinquent. I make the full payment of the balance left online and I cross my fingers that my drama ends with this horrible apartment complex.
A month later-​same call from the debt collector asking for a balance of a few hundred dollars-​THE SAME FEW HUNDRED DOLLARS I ALREADY SENT IN A CHECK FORM TO THE APARTMENT AND THEY CLEARED! Maybe if the apartment was more organized this could’ve been prevented. So now there is a disconnect between the complex and the collector, but somehow I’m stuck in the middle out of a few hundred dollars.
To make a long story short-​save yourself the headache and do not rent from this complex or any of the properties they own. It’s been 2 months since I’ve moved out and they are still a black cloud looming over me. I hope to have this drama resolved soon, but until then RENTERS BEWARE!

My wife and I have lived here for 4 years, and we’ve been very pleased with our time here. First off, the location is perfect. You’re walking distance from two incredible public parks, and our apartment had large windows that looked out into Founder’s park. The gated complex is safe, and the area is perfect for getting anywhere in Dallas. The staff is very friendly and maintenance are always ready to help the same day.
The only issue we’ve experienced have been sharp increases in monthly rent when you renew your lease (expect about $ 100 more per month). Other than that, I’d definitely recommend this apartment complex.

The best establishment I have lived at so far! Truly nothing to complain about.
5 minutes from bishop arts district
7 minutes from deep ellum
2 great parks across the street
8 minutes from 75fwy and 30fwy
5 minutes from 35fwy
They have trash pick up every Monday, Wednesday, and Friday. They have never missed a day picking up trash. The greenery is manicured so well! I don’t think I’ve ever seen the lawn grow past 2 inches. The staff are always friendly. Notices are always prompt. Neighbors are all friendly and area is very quiet. After living in The Village in greenville area, this place is such a nice and quiet respite from the craziness of Dallas.
You get 1 covered parking spot per residence, and anything uncovered is free to park in. There’s only one pool (only down side) and gym that is barely used. I’m usually the one there most days. I think its because mostly families live here, so who has time to go to the gym?
Totally recommend this place!