Dallas Tree Surgeons

I have been so impressed with Andy, one of the Arborists on staff. He is a straight shooter and very knowledgable about trees. He is not going to sell you something that you don’t need. I also loved the fact that Andy came out to our house for a FREE evaluation.
During one of Andy’s two visits to our house, we asked him if he would look around our neighborhood since many of the mature trees looked as if they were sick with Oak Wilt. He took time to look at a good portion of the neighborhood, talk with many neighbors (who were not on his schedule) and provided TRUTHFUL, great recommendations. He wasn’t trying to sell something that people didn’t need or that frankly wouldn’t help. Because of his efforts, we are working with Texas A&M (the only people who can diagnosis Oak Wilt) on a plan for our neighborhood. We are so thankful for his knowledge!

Well the owner of Dallas Tree Surgeons again makes it appear it is all the customers fault for their lack of good business skills and they think threatening legal action in the form of liens and lawyers wins them new customers. There is an old adage that the customer is always right and when you fail to understand the rule as a business owner you lose. Fortunately I was able to save my trees using a different reputable tree company. They went over the plan that Dallas Tree Surgeons had recommended and explained how wrong it was for my type of trees as well as properly identifying for the first time the trees. Additionally they provided us with a written comprehensive plan with pricing and not a «back of the envelope» guess that Dallas Tree Surgeons had provided and tried to implement.
So Dallas tree Surgeons are correct that I did not complain about services in my review because we were unaware of how remiss Dallas Tree Surgeons were with their initial recommended tree plans. I did however complain to them about how they sprayed chemicals all over my vehicles, my neighbors vehicles, my windows which were just cleaned and the whole front of my house! I think Dallas Tree Surgeons forgot to mention that little part. I had to pay to clean my neighbors vehicles.
There are several other reviews that also speak to this issue as well. The bill was indeed paid and we were dropped from their service list forever! Thank goodness for that!
As much as Dallas Tree Surgeons would like to play down this review, there are still other potential customers that may be unaware and need a look into the poor recommendations, the poor invoicing, the berating treatment of customers, the legal threats and general bad customer relationships Dallas Tree Surgeons tend to practice and judging from other reviews seems to continue to perpetuate. There are other alternative tree companies that provide great service and really are professional with their business. Unfortunately I did not experience that with Dallas Tree Surgeons.

I lost a 17 year old tree during the recent Wylie hail storm which blocked me from getting out of front door. I called next morning and Emily came out after lunch and had a crew at my house within 4 hours. Their crews are so experienced they had my huge tree cut up, chipped and all signs of the tree removed in about 20 minutes. Everyone was so courteous and sympathetic of the rest of the house damage. Their cost is very reasonable and you have no work after they’re gone. Second time I’ve used their services and was very pleased both times.

Well they can do the work, but when it comes to billing, they seem to have ulterior motives. They don’t invoice and then threaten with liens. This is a clear effort to avoid their inadequate adminstrative function and lay the blame at the feet of their customers. Think it would be easier just to pay one of the guys when the work is complete? Nope, they can’t take the money. If you use them, be prepared to call and request an invoice, you probably won’t get one if you don’t. But as a master gardener I’d recommend you look around before choosing this company, not worth the hassle.

I live in Farmers Branch and called DTS after the heavy rains caused one of my trees to fall. They sent an arborist out to assess the part of the tree that was still standing and a few others in my yard. Their prices were fantastic and they treated my elm for bores; it has never looked healthier. I’m very happy and will use them from now on to care for my trees.

Great job, more affordable than some of the other professional crews. Nowell had a team of 3 other guys and got in/​out quickly, and even asked me twice if I liked what had been completed and made a couple additional cuts with no problem. After hearing some bad stories on contractors and groups that don’t take responsibility for downed power lines, we went with Dallas Tree Surgeons based on their attentiveness, price, promptness, and courteousness. I think I found my go-​to crew.

I had Emily come out and give a quote on trimming and fixing a sick tree. They came out quickly and had very competitive pricing. They seem to really care about the customer and the tree.
After deciding to go with them I called on a Monday and came home from work the next day with my tree trimmed. It looks great and you can tell they didn’t just hack away at it like another company I once had.
I’m having them back again later in the year to trim my other tree. I finally found a tree company I can trust.

Dallas Tree Surgeons does great work, is reasonably priced and has a sense of urgency! They are our go to whenever we need work. We have worked with Hannah, a certified Arborist, who is extremely knowledgeable and personable to work with. I highly recommend them for all your tree needs.

We used Dallas Tree Surgeons this month to trim a largish red oak that hadn’t been trimmed in at least 10 years. It was before the storm and I am so glad we did because who knows what would have happened to the tree with those winds. It looks terrific with no guidance from us.
The crew was very tidy and took care with the job. There wasn’t a bit of debris after the work was complete.
We have used Preservation Tree service in the past and while they were good the pricing of Dallas Tree Surgeons was better and we still had an arborist’s expertise on the project.
I highly recommend Dallas Tree Surgeons.

— — — — — — — — — -
7÷26÷2014 update
Regardless of any mis-​communication, and just a bad day overall, I want to mention that I STILL recommend Dallas Tree Surgeons for detailed work. They care about your trees, and get the job done! We’ve had weirdos just stop off the street and offer to cut stuff down. Don’t do that, they could kill your trees because they aren’t careful; always call a professional!
— — — — — — — — — — — — — — — — — — — — — — -
— — — — — — — — — — — — — — — — — — — — — — — — -

Great experience with Dallas Tree Surgeons. The estimate was precise and affordable. The crew was very prompt, professional and did a thorough job. I will use them again!

I had a great experience with Dallas Tree Surgeons (DTS). My neighbor had some work done and they needed to trim our tree above their Crêpe Myrtle. DTS trimmed their tree and ours this past Monday. I wanted DTS to do more, but we needed to get an estimate which they did on Monday late morning and told me that they would be out later in the week to do the work. I spoke with the arborist about the trees, and she was very helpful and guided me through the process. With winter approaching I was very worried about our two trees and felt like any snow, or ice accumulation could cause severe damage to the trees any thing in the way. The work was completed while I was out of town, and my wife called to tell me how good they looked. I was happy to hear that they looked great, but my I wasn’t going to jump to any conclusion over the phone. I arrived home last night and couldn’t wait to see the trees, and although it was dark I could tell that they had done a great job. I looked again this morning, and it wasn’t a dream; the trees looked great! I will recommend Dallas Tree Surgeons and my wife is pleased that I’m not up on a ladder doing the work myself:)

I have received great service from Dallas Tree Surgeons and so find all of the negative reviews perplexing. Each time I have phoned to request service, someone has come out within twenty-​four hours to have a look-​see and provide an estimate. The actual service – whether trimming, planting, or treatment – has always been prompt. I have not encountered trouble with the billing. Each time, the verbal estimate has been in line with the written invoice and I have never been asked to remit payment before services were rendered.

Great experience. Prompt, knowledgeable, courteous, efficient.

Dallas Tree Surgeons are my go to guys whether trimming or removing trees that have blown into my house. Amy is certified, and a joy to work with. Quick response and a hard working team to cut and clean up. They have worked at my home and a rental property. No need to look any further!

After discussing and deliberating for four days, the company finally decided that they would waive the additional $ 175 plus tax.
The company also said that it would review how they write their work proposals so that it would be less confusing in the future, though their software made it difficult for them to do it.
I’m still pretty sure we won’t go with them again as the whole process was rather unpleasant for both my husband and I. We’ve worked with numerous companies, both small and large, and have had to deal with issues before, just like most people. But, the company professionalism when dealing with the owner and the arborist was less than ideal. My husband and I were both rather taken aback as we’ve never had a company deal with an issue in such a fashion before.
But, in the end the company did offer to acknowledge the confusion in how the work proposal was drafted, and waived the fee. So, if I was asked for a recommendation of this company, I would let you decide for yourself.
Oh, and to the reviewer from Plano, the Valencia address used in Unilocal has the exact same phone number, logo, and website as what my contact info says on my work proposal, invoice, and emails to and from Dallas Tree Surgeons, so I’m pretty sure they are one in the same. If you look at the Unilocal entry for Dyer street, there are no reviews, no logo, and a completely different phone number than what I called and what is on all of my paperwork from the company. Pretty strange.

I, Unilocal User, hereby designate Dallas Tree Surgeons the MOST annoying tree service provider in Greater Dallas!
(**With a «Second Most Annoying» nomination going to the Mr. Parker of Parker Bros. who does tend to not keep his scheduled appointments for estimates, and then there is a Third Place nomination to «Some Tree Guy» with The Most Terrrible cell phone reception! I mean TERRIBLE reception! The worst kind! My voice mail from this hapless traveler was an electronic warble, a broken melodic tale of discord –or was it joyful confusion? whale song? and I could only know that it was from some tree guy, wanting only to cut my tree. Your phone sucks.**)
All of the above which brought me to Dallas Tree Surgeons. Now, you should know DTS made quite a good impression at first. They have one chipper little sales team. A certified arborist will be at your door before you quite know what you’ve even agreed to, and BAM! there’s your estimate. So responsive! And uniforms with name-​tags? This must be professionalism! Schedule me, dammit! After the prior issues with the horridly bad cell calls and Mr. Expert No-​Show, wasn’t I just wooed?
So I was, so I was. Well, that’s where the love ends. And not even mostly because of the unexpected damage to my tree, which I am admittedly sad about. Because DTS offered no acknowledgement of the mistake (beyond the apologetic crewman who knocked at the door to let us know he broke the tree), I am rather led to believe that their upper tier management were not aware of it. Which leads me to further speculate that the persons performing «SURGERY» on the one substantial tree on my property probably had no specialized knowledge of trees. A certified arborist on every cutting crew? Pretty doubtful! Unless one should prefer to believe that these crewman attained their artisanal mastery in Panama or thereabouts. Because the ones servicing my property, in addition to not really knowing how to not break my tree, seemed to have only a remedial grasp of spoken English. You can imagine that was a huge comfort when asking if my branch would be «safe”– as in, «Will it hurt us?» The broken English was such a strong touch of professionalism! I still really have no idea what I was told by the DTS representative on site. He said words such as «break» and «wind» but it was all littered by such a strong espanolic accent that I really could not understand what he was saying. I tried to get him to reiterate what was said by asking, «Do you think the branch will break if the wind is really blowing?» But the gentleman merely mumbled to himself in his own tongue and looked away somewhat hurriedly. Gosh, that was a little frustrating! But surely DTS team members possess only the strongest expertise in arborology, so I am so very NOT worried AT ALL that my tree might hurt someone in my family. Do you know why? Because, a certified arborist determined that the damaged section of my tree only needed to be painted black! Can you see the charm yet?
I will admit that I was cross for a number of weeks and did not want to speak with anyone there about the problem, nor pay my bill until the problem had been spoken about. But, I did nonetheless need to pay my bill, and seeing as how there is no web payment option, this would require a special phone call to the company so that I could use my chosen payment method. (Credit, of course!) It seemed like a fine time to discuss the unexpected damage to my tree, and whether there would be any steps to remedy the problem. THANKFULLY, they sent a crew out to put black paint on the damaged portion almost immediately! Can you guess what was not «remedied?» My bill. Oh yes! No, there wasn’t the merest mention of an adjustment to my final bill. (You know, because my property was damaged… Small businesses gots minimally credentialed crews to feed, yo!)
And how small is DTS? Well, they seem pretty darned bent out of shape that I’ve owed them $ 47 for a few weeks. To the tune of WEEKLY PHONE CALLS demanding this pittance. They’ve sincerely let me know that they don’t think I’m good for it. Damn, I appreciate that! And I really appreciate the WEEKLY PHONE CALLS! «Ugh, hello, it’s Dallas Tree service again. and we really want our 47 dollars from you bitches!»
I am merely suggesting that it might be somewhat more advisable to send a piece of paper stating that there is balance due. Ohhh, I think I get it though. they love trees so darned much that they ARBHOR paper! It’s all about a love of trees here, people.
Dallas Tree Surgeons– «We’ll Give You Tree Herpes –AND NO DISCOUNT IF WE F* UP YOUR HOUSE, EITHER!!»

I’ve had my eye on Dallas Tree Surgeons for a while. I’ve been talking with Amy from the company. She’s a certified Arborist and has a deep love and passion for trees.
I’ve used Holcomb Tree Service in the past and was not happy with them so after I had the trees trimmed last time I started my search for someone I could trust. Dallas Tree Surgeons had given me a bid, which was fair, but still expensive due to the amount of trees and work that needed to be done in them so I’ve held off… until last night… one of the large limbs collapsed on my driveway making it impossible to get my car out. I had Amy’s number in my phone so I called her at 7 AM. Granted, keep in mind she had never met me, only bid on my trees. She was SOOOO awesome and redirected her crew to come and help me.
I usually wait until after my experience to write a review but the guys (4 of them) are still here and have been working on my tree for 2 hours and they are doing an amazing job! They really take a lot of care when bringing the large limbs down and will not damage your house. They are making proper pruning cuts for the integrity of the tree.
If you need your trees trimmed… don’t wait like I did, have complete confidence hiring Dallas Tree Surgeons.
UPDATE: I had Dallas Tree Surgeons back later this week and they did a great job.
I am VERY thankful to Amy and the crew at Dallas Tree Surgeons and would HIGHLY recommend them to anyone looking for a quality company to cut their trees!

Dallas Tree Surgeons offer good service.

I wouldn’t use Dallas Tree Surgeons again. Though the tree trimming job was what I was looking for, and the price was relatively reasonable, they were disorganized and disappointingly unprofessional.
The crew left trash in my yard, and though the price included clean-​up and haul-​away, branches were left all over the place. When I let them know, they did send the crew out to clean up again, but they still missed some pretty big branches, which I then had to clean up.
Then I never received an invoice, but a couple weeks later got a collections call from them, complaining they hadn’t gotten a payment. When I mentioned I hadn’t received an invoice, but would gladly send payment when I did, they argued that they had sent an invoice a couple days after the service was provided. They did agree to «resend» an invoice, and the situation is handled now, but I’ll be looking elsewhere next time I need my trees trimmed.
Edit: After leaving this review and a couple others, DTS contacted me to try to smooth things over. They did offer a partial refund for the hassle, and seemed genuine about wanting to make things right. I still have my concerns, but their professional handling of the situation after the fact has turned my «never again» to a «maybe.»