Credit Union of Texas

I went here for a personal loan today and was helped by Kathy. I found her and the staff welcoming and helpful. I also loved that the loan process was quick and easy with a super LOW interest rate. I was in and out with the loan within a half hour. I’d definitely recommend this place.

I’ve been a member of the Credit Union of Texas since I moved to Dallas from Oregon in 2013. I’ve had nothing but good experiences with their friendly staff. This branch in particular is open until 6 PM Monday through Friday (both the drive-​thru and the lobby), which means I can swing by after work to make a deposit, which I appreciate. The only thing I don’t love is that they recently started charging me $ 5/​month for a «secure checking account», which is supposed to help protect me from people stealing my debit card. I don’t know if it’s done anything for me yet, I’m going to give it a little time before deciding to cancel or not. To their credit, they sent a letter letting me know this was going to happen and that I could call to cancel if I chose. Overall, if you’re looking for an alternative to the big banks, this is a good one.

My husband and I joined this bank in 2010 after a string of identity thefts from Bank of America. The service at the branch was good. We leased two cars from their FairLease system and bought another. We moved out of state for work in 2014 and decided to keep the account because we liked it so much.

All the inconvenience of a big bank without the locations and service. I opened a savings account and applied for a loan refinance on a car I had bought a month earlier. When the loan rate was higher than I was already getting from my Big Bank I declined but kept the account open.
Then a couple months later I get my first statement with $ 2.00 paper statement fee (not disclosed by the person who signed me up). So I went today and closed the account and got stuck with another $ 5 account closing fee (not mentioned by the teller) because the account wasn’t open long enough.
I thought credit unions were supposed to be more people friendly but not this one.

As a lease customer of the CU of Texas, I have remained frustrated that the CU is not able to accept bank to bank transfers of funds for payment of my lease, requiring that I either pay a $ 7 fee to have the payment made through Western Union, or schedule the payment such that a check can be drafted by my bank and mailed to the CU (yes, just like the old days).
After a recent mis-​communication with the CU, I was offered the opportunity to discuss my concerns with Ms. Joy Wood, Director of Customer Relations. Ms. Wood and I had a frank discussion about the CU’s continued charging of lease customers to make on-​line payments, and how this is inconsistent with most (IMHO) of the current banking world. Ms. Wood stated that the CU has in fact gone to bank to bank transfers with the exception of lease payments, and that additional measures were being considered by upper management within the CU, with the goal to improve services and potentially remove this cost to lease customers. Further, Ms. Woods reinforced the CU’s desire to make their online banking services easier to use for all.
I was most impressed with the open, frank, and non-​defensive manner of Ms. Wood, and her desire to find a solution that fit for me and their other lease customers. And while a solution that fits my specific needs may not be forthcoming, her concern with my banking experience was exemplary. This, combined with the customer care that I have been treated with by all people at the CU I have intereacted with has caused me to soften my position, with the hopes that they eventually resolve the issue faced by leasing customers. For those customers that desire a higher level of personal service, the CU of Texas may just be the fit you are looking for.

Okay credit union. Not many perks you find many credit unions that give you much more. Nice employees. My review is for the Plano branch @coit/hedgecox

I would possibly give this place 5 stars if I utilized more of their services. I don’t like this location, but the workers at the bank didn’t get to choose. The teller was great even though I went in to make a deposit for a «sister» credit union out of state.
I told the teller I was going to buy a car and she whispered «you should see what we’d give you for a rate»… I may still take her up on it! Lots of parking here, quiet place to do business.

I’m not a member of this credit union, but I’m a customer. There’s ample parking, and if there is line, it seems to move quickly. It’s also air-​conditioned and comfortable inside. Great location fairly close to downtown.
This credit union is also part of the Credit Union Service Center network, which means members of other participating credit unions can be serviced at this location. My credit union is still in California, but I’m able to make deposits here.