CityDoc

I ended up getting sick while visiting Dallas over the holidays. This clinic was close to me and within my network. I was happy with the prompt service and relatively short wait. The nurses and doctors listened to my requests, acted quickly and efficiently and got me out in a reasonable time. I am glad to have found them.

If you are looking for a place where the Physician on staff will make fun of your name this is the place to go. Not only did Dr. Margaret Bailey leave my fiancé waiting for 20 minutes while she talked away nonsense with her staff, she simply does not care about her patients. Given the fact that my fiancé was not feeling well at all, and we were the first ones in the urgent care clinic one would assume the Dr. Would be in a timely manner. When my fiancé asked what the hold up was, she proceeded to say «I don’t know where you go to the doctor but the minimum wait time is 30 minutes!» Who on earth would say something like that, especially to someone who doesn’t feel well. I have personally been here before and thank god Dr. Bailey was not on staff! When my fiancé asked why she was being rude, and that it was making him want to leave she said «You can leave if you want to, I don’t care!» As much as we wanted to leave we didn’t, as we were there for a reason to get checked out and get his meds, which by the way were way too strong and made him feel even worse. Save your money and time you’re better off at MedSpring where the Doctors On staff are friendly, sympathetic and caring. Too bad they weren’t open early that day otherwise we would have gone there instead ! We will definitely not be going back !

I didn’t see a doctor but I’m rating this on the 20 minutes I spent there. When I walked inside receptionist said nothing to me. I walked up to her and said hello, she responded with a blunt,“have you been in before?” I stated it was my first time and proceeded to give her my ID and two insurance cards. She was rude the whole time. She then took my champva (military benefits) insurance card and my secondary insurance card. She returned several minutes later with another woman (who didn’t introduce herself). This other woman told me that champva was Medicaid and CityDoc didn’t take Medicaid. I told her that it was not Medicaid and that I don’t have Medicaid. This other woman rolled her eyes and told me that it said so on the back of the card.
On the back of the card it states: «CHAMPVA pays after most other health plans. CHAMPVA is primary to Medicaid.» Meaning unless I had Medicaid insurance CHAMPVA would be my secondary.
I told the receptionist that this other woman was incorrect and that CHAMPVA was my secondary and was not Medicaid. She responded with, «In that case it’s going to be $ 189»
With that I walked out knowing that since I’m double covered I normally never have to pay anything to see a doctor.
In short.
*Staff was rude
*Staff was not well educated on the difference of insurance types. CHAMPVA is NOT Medicaid
*If they didn’t take CHAMPVA they could have let me know in a polite manner.

UPDATE
— credit to the customer service reps here at CityDoc urgent care. The called me in a very timely manner, talked to me in detail about the experience, and offered me a refund. Like I said initially, everybody that I ran into here was very pleasant with exception to one doctor. I hope that this was an isolated experience, and I appreciate the quality control effort on their end.
MAIN POINTS
1) Alarming decisions being made regarding medical treatment that have no basis in medical literature
2) Charged me a second time after they admittedly made a mistake on a prior visit.
3) Dr. Montejo was the most condescending physician I have ever met. Hands down the most unpleasant experience I have ever had with a physician — TERRIBLE bedside manner.
4) everybody else I met there was very pleasant — specifically folks at the front desk and the nurses that I dealt with.
I came in to the clinic on monday with pus draining out of my eye and had a quick and pleasant in and out experience at the clinic. I was given antibiotics and the doc agreed that it was likely bacterial conjunctivitis.
After a few days the symptoms started to get worse at which point I noticed that the antibiotic that was given to me for my eye does not empirically cover the bacteria that typically cause bacterial conjunctivitis (tobramycin). I understand that mistakes get made, and I went back to the clinic to get the situation resolved. When the doc finally came to my room it was hands down the most unpleasant experience I have ever had with a physician. The doctors name was EUSEBIO MONTEJO — when he walked in he immediately went on the offensive. He knew that I was there for what I believed to be a mishap, and immediately accused me of being hostile and then proceeded to be very demeaning for the rest of his rant. When I questioned a medication that I was given (not by him) he looked at me and said «I am the professional here» and went on to talk about how he needed to educate me. All I wanted was an evidenced based explanation for why that specific antibiotic was prescribed to me, and apparently this question offended him. I told him that my symptoms were getting worse and that pus was continuing to come out of my eye and he appeared totally unconcerned.
I am about to finish up medical school myself, and before going back in to the clinic I did an extensive literature search and consulted the 4 physicians that I work with all of whom agreed that there was no medical basis for the medication that I was given. The only reason I gave him this information is because he asked why I believed the medication was incorrect. When he found out that I was in the medical field he got further offended and assumed I was there to attack his education (which was not at all the case) and started trying to compare his medical school to my own.
Towards the end of the conversation I tried to redirect him back to the reason I was there, which was simple. I told him the reason I was upset was because I was diagnosed with bacterial conjunctivitis by a different doctor at that clinic who then prescribed me tobramycin which is an antibiotic that covers a completely different class of bacteria that typically cause this infection. I told him I would like an evidence based explanation as to why this got prescribed to me OR to accept responsibility and admit that a mistake was made.
Dr. Montajo did finally admit that he would not have prescribed that medication, but did not apologize for for the way he treated me, nor did he apologize for the extra trip I had to make due to the mistake. I was then charged full price for the visit even though the only reason I had to come back was due to a mistake that Dr Montejo admitted had been made.
In addition to all the frustration above, I had to listen to him bad mouth me to the nurses outside my door for the next 5 minutes. I am shocked that this man wanted to become a physician in a field where patient contact is 95% of what he does. The main thing I took away from this visit is a great example of how not to carry myself when I start treating patients in the near future.
If you do come to this clinic know that in my two experiences here:
1) I was prescribed the incorrect medication for a problem that should be very simple for a physician in that line of work to treat. This caused me to miss additional days of work as well as make a return visit to the clinic which cost me more money
2) the second time I had to deal with a different doc that was hands down the most unpleasant physician I have ever dealt with.
UPDATE
— credit to the customer service reps here at CityDoc urgent care. The called me in a very timely manner, talked to me in detail about the experience, and offered me a refund. Like I said initially, everybody that I ran into here was very pleasant with exception of one doctor. I hope that this was an isolated experience, and I appreciate the quality control effort.

Let me preface by saying I’ve been here multiple times, and three of those experiences were okay. There are extremely long wait times, but I can get over that if the quality of care is there.
Today was a different story. I had been waiting for almost 2 hours to see the physician. When he comes in, he listens to my complaint, then begins to tell me that he can’t treat me, that it’s viral and no medication will work; he does confirm that I am sick when I tell him I feel bad and can’t work. I had an upper respiratory infection, since when can you not treat those? In my post discharge paperwork, he diagnosed me with «malaise» which I find out is «discomfort», complete misdiagnosis. I thought you told me I was sick… Mild discomfort doesn’t cover it. I’m really confused because he told me it was viral and upper respiratory but diagnosed me as malaise?
He then prescribes me medication… two of the four cost over $ 200 a piece with no generics! This is a simple URI, I always get an antibiotic or steroid! I don’t understand why he chose that medication or the three others he prescribed. I tried to call them to switch my prescription but I couldn’t get a nurse on the phone. At this point, I paid $ 160 for nothing. I’m really starting to question his medical judgment. The pharmacist didn’t know why he prescribed those either.
I will not bring my business here again. In consumer driven healthcare, patients have options, this is unacceptable behavior.

After getting a review from the Management team from City Doc, I was asked to call a number. Left a voice message on that line and still haven’t received a callback. If you go to the website and click on the «contact us», the link doesn’t work. I felt a little disturbed by the mention of «not» showing my medical records online. Is it just me, or isn’t it illegal to release that information due to privacy laws?

Convenient but they are so slow.
Really need to be more considerate of patients time.

Was in & out in 40 minutes. Only thing I didn’t like was the way they check for the flu: 8″ straw with a cotton pad on one end that goes in your nose to the back of your throat. Declined that, everything else was a good experience.

Waited way too long to have a doctor give me 30 seconds of his time and not really discuss anything with me. I called in and spoke to a nurse there about my experience and she was awesome and seemed to care about addressing my concerns. I don’t know her name but she was great.
After a makeup visit. :)
I spoke to someone in charge about my experience and they were amazing at handling my infection, pain, and rectifying my first visit. The doctor I do NOT recommend but the PA and nurses are great!

DO NOT GO HERE. There are many other ER facilities around Dallas just don’t go to this one. I visited this place over 3 months ago and they are STILL billing me to this day for a simple visit to checkup on a bad cough. I should have walked out when I was sitting in the lobby with NOBODY else there waiting for an HOUR. I had to ask the receptionist if they had forgotten about me and she didn’t have a pleasant response when finally I was called to the back. The doctor prescribed the most expensive medication possible for the cough, too. When I was there I asked if that was all I needed to pay was the $ 50 copay and they said yes, but I was lied to because I received an $ 86 bill a month ago and another bill came in the mail this week! I’m furious. This is a scam. I’ve tried calling over and over this week to speak to billing and they won’t even pick up the phone.

I went to Citydoc with a low grade fever and nausea, basically to do a flu test and get some meds before I left town. The doctor did not do a flu test, but instead insisted I go to the ER because «What if you have appendicitis?» I assured him I did not have appendicitis — he insisted I go. He called ahead to Baylor ER, but when I arrived I still had to wait 4 hours in the waiting room. I finally got admitted, and guess what? I did not have appendicitis! And now I owe a ridiculous amount of money for tests and a diagnosis that could have been done at Citydoc. It seems unprofessional and unethical for a doctor to send a patient on a very expensive and time consuming ER visit on a «what if» small chance of having an issue.

I have been here 3 times since moving to Dallas. The receptionist has always been friendly and helpful. The nurses who check you in have never been very nice. They pretty much just take your vitals, ask you a few questions, and go on about their day. They don’t seem to care much about their patients. The physicians I have seen have all been wonderful and I have been in and out within an hour all 3 times.

Make sure they actually bill your insurance before you give them any money! Called the office billing twice after being alerted that they never charged my insurance, even though they told me when I was in that I had to pay in full against my deductible. Finally went to the office and waited 20 minutes for help and was told I miraculously had a credit. I must have met my deductible. Truth was, after the first time I called, they had billed my insurance, and were in network. They were surprised I had a credit, and assured me I should be seeing a check in the mail. I said if they hadn’t sent me a check by two months later, pretty sure they were going to get around to it later too. Super lazy, at least in billing. You’ll have to do all the work. No customer service.

Service, attitude and professionalism sucks! My mom came in with a fractured bone. She couldn’t lift her arm so the lady didn’t even try to X-​ray her. They offered nothing… Not a sling, ice pack or pain meds and charged us $ 100. Went to baylor uptown, very kind, attentative professionals!

My visit was around noon in early February 2015
I hate shots!
The day I visited CityDoc that changed as I received a steroid shot in the hip from a very skilled professional. The nurse was very gentle and sweet even when I was a bit nervous. The doctor who saw me was very attentive and listened intently to my allergy concerns as I was developing a bronchial infection. I will be back if I am every in need of urgent care again. My only negative feedback goes to the waiting room. It was in need of a deep cleaning in the lobby on shelves, the water cooler and all as it was a bit grimy and dusty.

Glad my friend recommended this place. I was having flare ups with my asthma and my PCP wasn’t going to be able to see me until a week later. I waited about 20 minutes in the waiting room. Staff was very professional Andy doctor was great! I was very impressed. I will be going here from now on.

Just moved to Dallas and looked for an Urgent Care center in the area, found these guys online and they showed online that they would take my insurance. Then I go in and they tell me they don’t take it and the cost out of pocket would have been $ 250! I’m glad we didn’t just pay the money, we went to Concentra and had no problems. Don’t go here.

I came in late afternoon today Wednesday) for a knee injury and there was no one in line. The staff is very friendly. I was in a good deal of pain after visiting an ER a week ago, and they got me in the see Dr. Benson. She was extremely informative, explaining things thoroughly, train me with care, and answering all of my questions. They ordered me an MRI (which I felt I needed after no real answers were found from the ER’s X-​rays). She prescribed me new meds, gave me a pain killer shot in the bootie, and her staff came in and wrapped my leg better than at Baylor ER. I was treated well and felt like I had more of an understanding as to what might be going on with my injury. Will definitely recommend City Doc to others and will return again if needed.

I was sick about a month ago when I first found this place and really only came to it because of the convenient location. When I got there on a Monday around 2:30, the wait really wasn’t that bad at all and the receptionist was just «OK».
The reason I give this place only 3 stars is due to the fact that the doctor did not seem all that intelligent when it came to deciding which antibiotic to put me on. She said one name after I told her I was allergic, and then was like «wait hold on while I run through my medications» and was having to think about what she would be prescribing me for a few minutes. I’m unsure how I felt about that questionable look and lack of knowledge.
After being on the medicine for a few days I was getting major headaches and called back to see if they could prescribe something else. I never got through to the correct person, but told the operator and she then forwarded my msg and from then they called and told me they were sending a new script to the pharmacy and that I should discontinue the other meds right away. I think I might go somewhere else next time, my experience was only alright.

Comfy waiting room. Got in pretty quickly though we were the only ones there at first so not sure how they deal with higher loads. They have a weird policy for UMR customers where they required $ 100 over and above the actual co-​pay «just in case.» Since that sort of defeats the purpose of «co-​pay» we managed to argue them out of that since we weren’t going to need labs or anything and didn’t want to deal with the hassle of them having to refund the Flex account and all that. Beyond that hiccup the Doctor saw us pretty quickly after we were shown to the room and we got in and out pretty quickly.