Cellular Sales, Verizon Wireless Authorized Retailer

Verizon store on Greenville is a great location. Walked right in and received excellent and professional service. Josh was extremely helpful and answered all my questions.

I went in to switch from my moms account to my own today. I was immediately helped by Josh. He made everything so easy! I was in and out in no more than 15 min. Love my local Verizon!

My wife lost the sim card for her phone. I chatted with Verizon online and was advised to have her go to a Verizon store to have it replaced for free. She went to this store not knowing that it was not a real Verizon store but a ‘retailer’.
They charged her $ 20. I had them on the phone before hand and asked them where the nearest real Verizon store was. ‘Jeff” said that it was twenty minutes away. My wife doesn’t live in Dallas so, reluctantly, she bit the bullet and paid the $ 20. Then, I find out that there is a real Verizon store LITERALLY right around the corner from where this store is. I feel like if I work at a Verizon store and there is another one right around the corner, then I probably know about it. I have a hard time believing that ‘Jeff’ was being honest with me.
However, I will happily give this store a better rating if they refund the sim card charge when my wife comes back to return it.
Update:
My wife tried to return the sim card but they would not accept the return. Cecelia S from customer service (see below), said that she could not help.

We have visited this location three times in the last few weeks as we were deciding which phones to choose for our upgrade. My husband and I mainly worked with Katy, who was fantastic. She went above and beyond to help us find the phone that would be the perfect fit for us.
My husband has been an iPhone user for a few years now and I was an android user. After being disappointed in my Samsung Galaxy3, I walked in wanting to switch to iPhone. Katy shared different phones with us and did not pressure us when we said we needed to sleep on it before making a decision. Instead, she gave us her cell number and told us to call or text with any additional questions.
The next day we came back and Katy helped us finish the process and ordered us new iPhones. The process was longer than I thought it would be, but she made it fun. If you are needing something handled, Katy is your gal.
The other two times we came back to this location, I was less than thrilled with the customer service. I was told that I had until January 6 to return the phone case I had purchased if I decided on another one. When I came in, on January 6, I was told that the deadline had passed. I pushed back, and shared what I was told, and I was allowed to return it, but she let me know she was not happy about it. I also had a question about a rebate that had been denied and the girl basically told me that I had to wait for a postcard rather than helping me look up the information.

On December 11, 2014 — I went back and must say some improvements have been made — What I understand now that I didn’t know previously is that this store is NOT a corporate location — it is independently run. This is the reason it is not up to standard much like the other Verizon store I visited yesterday that had nothing but lazy employees.
The employees were much nicer yesterday than I experienced during my first visit. I Didn’t find a solution to my problem but at least they researched some things for me.

I finally, FINALLY divorced Verizon after my umpteenth bad experience at this location (closest to me) and after getting successively poorly performing phones costing more and more. I walked out yesterday on a pretentious, snotty little 20-​something salesperson who insisted in talking over me, greeting my questions with scorn and then answering a variation of, ‘No, we can’t do that’ to just about everything (reasonable) I asked. She did a bad, convoluted job of explaining some new device/​useage plan to me that sounded like a total bullshit rip off — and she insisted on using a smelly Magic Marker on a piece of scrap paper for her little tutorial. I asked for something that was actually printed, that I could take home and study: ‘Oh, we don’t have anything like that.’ Whaaaaaa-​aaaaaaaat? So I let this ‘thing’, in her tatty little dress-​for-​success suit and her over-​sized black-​rimmed hipster glasses gas on and on about all the wonderful features of whatever it was she was scribbling about on her paper. Then got up and took great pleasure in thanking her for her ‘help’ and letting her know I was strolling across the street to AT&T. Shoulda taken that stroll a LONG time ago. And yes, agree that this store has a sad, dirty, icky, ghetto, flop-​sweat-​infested vibe to it. No one, bar one person, who I have ever dealt with there, really acts like they give one crap about customers. Finally free from their awful clutches. Had a wonderful buying experience at AT&T and the new phone is wonderful.

We bought Verizon phones here with a 2 year contract. We wanted 2 phones set up on a family plan. The incompetent employee set one phone up on a family plan by itself, and the other phone as a 2^nd line but didn’t link the two together. So essentially we had 2 accounts.
Flash forward to a month later and our *two* bills come. One is correct. The other is completely overuse charges, since it was a 2^nd line on a plan with no 1^st line to pull minutes from. We had several hundred dollars extra charges. The manager at a nearby official Verizon store had to sort it all out for us.
If you want to buy Verizon just make the drive to an Official Verizon store and avoid this one.