AT&T

Next time I’ll listen to you Unilocal when you give a store a 1.5 star rating.
They spend more time checking people in than they do actually assisting customers. Quite frustrating.
Go to the Oak Lawn store if you have to go to AT&T

They really need to have a «no stars» option. Waited for over an hour to get contacts transferred from my wife’s old phone to her new phone. When it was finally our turn, they said they didn’t have the tool to do it. (I had already showed them the old phone when we got there and they said they could). What can you do… AT&T is the 900 pound gorilla with all the market share of cool handset. :-(

Seriously the worst customer service experience ever. Uneducated employees who do not understand their own processes and procedures. In a world filled with a variety of provider options, you would assume that large corporations like AT&T would make sure that their front line ambassadors would be well trained on their systems and have a working knowledge of what they have to offer to patrons.
I see Verizon in my future. #customerisalwaysright #igettodecidewheretospendmymoney
#itsnolongerwithAT&T
#thatincludesmyhomeservicetoo

The only reason im able to give one star is because Brittany was apologetic of what one of this stores employees did to me and my family. I was being dropped off (in the designated drop off area) near Macy’s and it maybe held up the car behind us by 30 seconds. The woman in this car desided to get out, threaten my family including a minor, and then when she saw me upstairs she told me she had ‘something’ for me and she knew where I work. She also said ill have to figure out what that something is, a gat or a blade? I am also a mall employee. I had to call security, and will be pressing charges. AT&T, GREAT HIRE JOB there, im actually using my AT&T phone to write a review of what shitty associates you have representing your company. Personality tests. Background checks. And when someone asks for the DMs contact information it should be available. My family’s bill is around $ 400 a month with y’all. I think its time to switch. I hope to god your DM or regional sees this and reams your team in the ass and fires her.

Kind of a complaint regarding AT&T overall. When deciding what case I needed to get for my iPhone 5C, I will say that I was happily aided by two separate sales associates to help me make the right choice. However, when I got to the checkout, my experience here changed. I had been given an AT&T card with store credit worth about $ 50 for trading in an old phone. Thinking there would be no expiration date based on reasonability of it only being worth that much, I didn’t think twice that I wouldn’t be able to use it. But when «Christopher P.» checked me out, he tossed the card back at me and said, «Can’t use this. Expired.» Confused as to why it even expired at all, he then unsympathetically informed me that they expire in 6 months. 6 MONTHS. «Are you kidding me?» I asked, naturally. «Yeah…don’t get mad at me,» He replied, like I shouldn’t be the least bit taken aback by the situation. Then he took the card from me and pitched it without question. So, bottom line, as long as «Christopher P.» is checking you out, don’t expect any sympathetic appeal to his «customer service».
Additionally, I was NEVER told that the card lasted such a pathetic amount of time, when first of all, a phone case is pretty much the only thing you can use that card on in the store unless you want a fraction taken off of the price of a new phone, and second, I’m certain that AT&T would find no difference in their deficit in me using $ 50 given to me by trading back a phone that I originally bought from them, even though in my case I would be extremely benefitted as a loyal customer.
With both aspects of my experience combined, I’m definitely not returning to this location.

There needs to be less than one star for a company like this. Here is the saga:
Phone drowned in a cup of coffee and we needed a replacement, no worries because it’s a Thursday, we’re in Vegas and it can be done quickly with all the stores around right? Um, no. So the number was on an account under the «primary account holder» who won’t release the password, but was willing to release the phone. Friday morning he walks into an AT&T store in Pennsylvania and releases the phone. That evening we go into a store in Vegas and try to gain access, but their records show the account wasn’t accessed (we were on the phone with him when he was in the store, he told the AT&T minion what he needed). So we sit on the phone again that evening in the corporate store (3^rd store we visited that day since we got referred to two incorrect locations to start) and again he goes through the process of releasing the phone — done! Now she should be able to buy her own plan or control her number how she wants, right? Nope. Saturday afternoon we are back in the store trying to figure out how to add her to an existing FamilyTalk plan, we are told it will be $ 18 and we can either make the «primary account holder» in CA walk into a store over there and do it, or we can do it online. That sounds way better, we’ll take time to research replacement phones then do it online since it’s so simple. Come Sunday morning we get online and start the process, only it isn’t simple. The online chat people are all unavailable. Can’t even cue for them, just simply grayed out icons. Then I call… 40 mins and 5 transfers later I’m talking to customer service representative who tells me we still can’t transfer her phone to the FamilyTalk plan and keep her number because we don’t have the password (remember how releasing the phone was supposed to give her the power to manage her number? turns out that isn’t quite true). Oh, and the people over the phone can’t help me (at a price of $ 18) because the FamilyTalk plan has a discount through work and the very separate and highly specialized business department at AT&T doesn’t work or can’t be bothered with client issues on Sundays. That’s exactly what you’d expect to hear from a multi-​national corporation right? And you want to file an official complaint, you expect an online, email, or call-​in option for a TECH company? Nope, I’m told to mail a letter to:
AT&T Mobility Customer Care
PO BOX 755
Atwater, CA 95 301
Sure, that makes sense. That’s exactly what every tech-​savy multi-​national, multi-​billion dollar corporation corporation should be doing demonstrate their commitment to customer care. This needs a very, very hard re-​think by AT&T. It’s really no wonder that they rank at the bottom of customer care in every region of the country. The cell service is fine, but taking 3 days to jump through all of their hoops, get conflicting information about what needs to be done, and ultimately end up with nothing is disrespectful to their client base.

I was converting from one type of plan and phone to another so I went to Apple Store first but they said if you want your old number you have to go to AT&T, so we went upstairs to the AT&T store. Our rep was very pleasant and helpful. Not exactly 100% accurate, but we were able to finish the transaction and then go home and correct the billing address, billing email, and paperless billing that she got wrong (lol). The first phone that she gave us (still with the plastic wrap around the box) was cracked, so luckily we saw it while still in the store and we got another that was ok.
In general, I am not a big fan of AT&T, in fact, I think it is a horrible company when it comes to customer service, but this experience was not bad, considering some of the absolute nightmares I have endured with AT&T over the years.

BUY YOUR IPHONE AT APPLE NOT AT AN AT&T STORE!
My girlfriends new iPhone 4S broke on the drive home from the store. The manager Yana said that it was Apples problem because it left their property even though they had documentation that it happened within an hour of the purchase. I though this would have been a quick I’m sorry here a new phone but I was wrong. AT&T has terrible customer service and an unfriendly manager.
I ended up taking my girlfriends phone to Apple and got a new phone within 5 minutes. 1 point Apple, screw you AT&T.

Since it’s conveniently located in Northpark Mall we came in right after watching a movie and I got me a new phone.
Service from Marquis W. was smooth, fast, and friendly. However, he couldn’t work my old phone to transfer my old numbers to the new phone, but I don’t blame him for that. It was helpful that I went in knowing exactly which phone and service plans I wanted. Seriously, I was in there no longer than 15 minutes and after switching my number over from t-​mobile (FYI, They’re right next door) I was able to use my phone immediately. I love technology.