Baylor Medical Center At Uptown

So I visited this facility in January of 2015, presented my BCBS insurance and received treatment. They told me I didn’t owe anything, and sent me on my way. Just got a call from a collection agency stating I owed $ 600, because Baylor never filed the insurance claim. Nevermind, I got NO call from them and nothing in the mail. If you choose to go here watch them carefully on your billing. Its obviously not in good order.

Had knee replacement here, and the doctors and staff were amazing! Had a really good outcome.

I just had shoulder surgery there and everyone from the valet and receptionist to the post op care nurses were fantastic! Mandi and Paula were my pre-​op nurses and they were very kind and put me and my family at ease with their care. My surgery was late getting started due to complications in the OR on a procedure before mine. I was swiftly taken care of and was made sure that I was taken care of efficiently. The anesthesiologist and operating nurse came in after my surgeon and explained everything so easily. The family of Baylor Uptown is phenomenal. Very clean, very accommodating to the people that have to wait on their loved ones. I was told the food was good for it coming from a hospital. I was quickly met by my family after my procedure and I wish I could remember the names of the ladies that took care of me after I got out of surgery. I was still drugged up at that point though.
In a nutshell, I loved the facility and the faculty at this location and it makes choosing Baylor a pleasure! If I have to have any procedure down the road, I hope it will be here! Thanks again for all your expertise and genuine kindness. You don’t get that a lot in a hospital but you guys have the «it» factor!

They took care of my mom, as if she was a baby (and she was). We waited there for a while but the care and service were top notch. I guess that comes with the heavy price tag ;)

Great ER to go to for any orthopedic issues. (There is a group of orthopedic doctors upstairs.) Clean, big, very nice and very fast! Dr. Lee is very helpful and sped up the whole process (MRI/​getting us in to a specialist upstairs) for my athlete husband’s reoccurring meniscus problems. I would recommend this Baylor location to anyone and would definitely return for future visits. Dr. Lee, the RNs, techs… all very accommodating, helpful, and professional. Thanks Baylor Uptown.

I have had several surgeries and by far this was THE BEST hospital and THE BEST surgeon (Dr. Ramnath). First of all my doctor is a true professional: knowledge — 10, kindness — 10, understanding — 10, and explained in detail — 10. I am two weeks out (today 9÷16÷14) from my surgery and I feel great!
The hospital staff was also very professional and considerate. I felt like was the only patient they had (I stayed overnight). The nurses and physical therapy staff were great! I cannot say enough about them.
We drove over almost two hours to get there — worth every minute!
Surgery is a very stressful no matter what kind you have — having kind/​thoughtful people help you is so important. I highly recommend Baylor.

Baylor Uptown (aka Baby Baylor) is primarily an orthopedic surgical hospital that just happens to have an ER. The ER exists primarily for their ortho patients.
I was in hospital for 2 days in July2014 for hip replacement. It is the 1^st hospital I have ever experienced as a happy place. The staff were not just nice — they were happy. Part of the reason for this must be the food quality — the food ROCKS. I mean crispy bacon, salads w/​o any brown or wilty greens, veges not overcooked… amazing. My room wasn’t just ultra clean, it was actually peaceful.
A good example of their patient care philosophy, the hospital held a little ½ day free seminar a few weeks ahead to clue those of us scheduled for surgery in on what to expect. They fed us breakfast and lunch and there were 5 hospital staffers who gave short concise talks that went a long way toward putting me at ease.
What matters the most however is they have a 0.00% infection rate for the latest 2 reporting periods 12 and that scores higher with me than all the feel-​good combined. (Note: i went to the TX Dept of Health Svcs website to confirm)
If you want to go to a hospital where the nurses come before you need them and everyone of them knows what they’re doing, then pick a surgeon that uses Baylor Uptown. I have spent a lot of time in several N. Tx hospitals seeing our aging parents through cardio/​ortho/​cancer — i’ve been around the block enough to know — so believe me when I tell you Baylor Uptown is the best I have ever been in.

Very quick and very thorough! Not sure why they get such bad reviews, but I would recommend.

Now for the day I sat in the er waiting room for two hours I am charged $ 386.23; although, no one touch me or saw me. I just sat in the waiting room to be seen. Do not go here.

As an update to my previous review I was contacted by management of this location and was able to discuss my service concerns. While this does nothing to «fix» my previous experience, I think it’s safe to say they have an intention of addressing the shortfalls so YMMV.

As much as anybody can enjoy a hospital, my stay at Baylor Uptown was fantastic! They have done everything to minimize a stressful situation. All the RNs were very informative, encouraging and supportive. If I have to go to a hospital again, I would definitely select Baylor Uptown.

hate to say it but been to this place a couple times this past year. parking at this place is a pain (no pun intended) but they have complimentary valet now so so problems. hope i don’t have to return.

I have nothing but good things to say about this ER. We were seen quickly and the staff was kind, efficient and helpful. The facility itself was extremely clean and comfortable. Like most, when we arrived we were upset and scared, but it didn’t take long until we were more comfortable and had a plan to get to the bottom of the illness.

This place sucks. I have been here multiple times for debilitating migraines, usually every 3 months or so. I have always been with my husband, but this time I had another headache about 3 weeks after my last visit there and had to go alone because he was out of town. It started out OK, the guy who was typing in my information in the room was very nice and patient and the doctor seemed no worse than usual. However, when another guy came in to give me a shot (who knows what, he never bothered to explain) he immediately asked what cab I wanted called so that I could leave. I have never been asked to leave so immediately and without waiting for my headache to go away and having the doctor come back in at the end to check up. I asked if I could wait until I knew I felt better and he responded by saying, «That could take all night, I have things to do, I need to go upstairs.» He was so rude. I responded by saying «Great, but I’m not leaving until I feel better». He then went on about how rude I was and left the room saying «Enjoy sleeping here».
I stayed for about 2 more hours, sleeping on and off. During that time the guy who was previously imputing my information into the computer came by 1 times and asked if I was still ok. Finally, around 330 am, I decided to leave even though I still was in pain because I knew I was obviously not getting anymore treatment from them. I called myself a cab and left the room to find the 2 guys sitting in chairs with their feet up listening to music. I said that I wanted the employee names and numbers of the doctor and the one that gave me the shot (he was one of the ones sitting there). He acted like it couldn’t be done and gave me nothing but a number to call with complaints and his first name, George.
I have never been treated so poorly here. Typically I am with my husband, but this time being alone, it went very differently. The doctor usually doesn’t know what to do and can’t look up in my history what they have done before, but it usually turns out ok and the service is good.
This time was ridiculous, the doctor never even came back and the guy was a total douche. I will never go here again.

I had a really nice experience when I went to this facility in February for back pain. I did notice a sign stating that the facility was a USPI facility and Baylor was a licensed name. What I did not see stated anywhere was the fact that the physicians there are ‘out of network’ with the healthplans!
The physician was very nice, but I was there for simple, but debilitating, back pain. Not a big deal. An X Ray and a couple of shots and I was on my way.
But when I got the bil, I was SHOCKED to see the physician company, EMCARE, was billing me and my insurance for $ 1,081.00 and the insurance must pay it because the physician is ‘out of network!’ While I am pleased my insurance pays 90%, I am appalled that EMCARE will be getting almost 4x the payment the hospital received! It is the hospital that funds the overhead, not the physician. Further, I am appealing to the insurance company to audit the records because of the level of service charged.
Now I have attempted to contact the billing company. However, each time I call, I get a recording that they are «too busy» and I need to «hang up» and call back at another time. Seriously, they tell you to «hang up!»
It seems to be a huge injustice that the hospital emergency department can be in network but the doctor staffing that emergency department is out of network. When you are faced with a real emergency, you do not have time to call around and find a hospital that has a physician that is in network with your insurance company. This practice is just morally wrong. It will take legislative action to right this wrong. Our legislators should take note, and physician services provided in an emergency department setting should not be unbundled from the hospital.
Until then, buyer be ware of Baylor Uptown ER Physicians (aka EMCARE).

I came here after a cat i was trying to save latched onto my hand and punctured it in several places. The nurse who is also the quality control nurse says, «you don’t need to come here for those cat scratches» we insisted on seeing a doctor and got antibiotics and a tetanus shot, they didn’t even take my vitals. The next day my hands were swollen and pus was coming out, my doctor said you always need emergency care for cat bites and any nurse should know that.
Also this clinic is not affiliated with Baylor. Why they call themself Baylor, I don’t know. Don’t go here for

As one usually does for emergency rooms — my trip was an unexpected one. This means that I was less concerned with reading through the 85 forms that needed to be completed in order for me to see a physician and more focused on not falling on the floor in pain. I was in the waiting room with someone who was complaining of chest pain — and while we both waited about 5 minutes, she did go back before me (appropriately).
I got back into the room and told the nurse my symptoms. I had such severe pain that I yelled, causing the MD to come into the room — where I repeated my symptoms. Though the MD and the nurse both said that they would be giving me pain meds and hydration, it took 15 minutes for the IV tech to come in, and another 10 for the correct bags to be hung.
The two MDs were attentive as my care went on (I was there for over 5 hours), but you could tell that the ER was understaffed. When the shiftchange happened at 6pm, the first MD I saw literally said «it’s time for me to go, so someone else will be taking over» — it seemed he couldn’t get out the door fast enough. The nurse was full of heavy sighs and apologies for things taking so long «because the ER (5 beds) is full and I’m the only nurse.» I’d consider that a fail.
All in all, my care was middle of the road. Nothing to write home to, but the second MD did wonders to bolster my overall impression.
What was appalling to me was that my visit was apparently an out of network visit — as this Baylor facility only accepts Medicare, Medicaid, and Blue Shield insurances. How is it that an emergent medical center in posh Uptown takes so little contract insurance? Seems wrong. And, Baylor doesn’t technically own this location — so you’re billed by the facility (Baylor) and the group of physicians separately. This means that my case of acute colitis cost me nearly $ 2,000.
Next emergency I’ll have to remember to go to big Baylor or another hospital in Dallas — risking a longer wait and hospital-​acquired infection — to ensure that I don’t run into another astronomical bill.

This is really more like 2.5 stars…
SO. The wife frequently does work at children’s medical center, and last week apparently received an early Christmas gift in the form of an abdominal infection. Thank you, little monkeys for that.
As it turns out, we needed to take her to the ER at BU, on Friday night as she was in terrible pain, sounding a bit like a howler monkey at times. I can say that because, whaddya know — the gift from the little monkeys to her, made it all the way to ME, and I had to be checked in to the ER on Sunday.
Grrr.
Perhaps it was the nausea we both experienced. Perhaps it was the results of said nausea — but it seemed for both of us that, while they did indeed identify the trauma happening in our bellies, ease our pain and nausea, and help to make us feel better, the service itself was *Meh*.
It is *really* inconvenient to be howling in pain, and not be admitted until you fill out the 54 pages of admission paperwork. I’ve not seen any other urgent care place present one with more than a couple of pages — because you’re yelling like a jackhammer and they know you’re in pain.
Not here old chap — fill out the paperwork.
Now I know this may be necessary, so I can let that slide… now. *However*, I’m not inclined to let slide the bedside manner of at least half of the individuals attending to us on the two separate occasions. One RN was common to both our evening’s entertainment, and nurse Ratchett was definitely in fine form. No smile, no sympathy, empathy — ANY kind of pathy for that matter. She was just semi-​gruffly looking inconvenienced as she did her job. She seemed to be skilled at her job, it was simply obvious she wanted to be someplace else.
3 different doctors, one was odd and very repetitive while the other two seemed caring and attentive.
It’s hard to say they were bad, because they weren’t. We got better. However, bedside manner *definitely* figures in, and I’m not sure if I’d go back, if the choice is available.
PS: In my wife’s mandated follow up with her PCP at Big Baylor, they couldn’t even access BU’s records to see what was in the file at BU ER.
Harumph.