AT&T

very bad experience
When heard me ask for some number transfer things, they just escape to help and find all excuse to tell me find other store to do that…

Very poor customer service. Was asking questions regarding iPhone’s new payment policy. The young woman assisting me said, «As I just explained to you before…» and treated me like I was not as smart as her. Nope. Bye, Felicia. Went to a different location and received proper customer service. It’s just not that hard to be nice. I don’t understand people who work in customer service and treat customers like that. Management needs to take head of these reviews and do something about this.

Came into this store with a friend to pay her bill, and discuss data usage options. The lady who helped us was very rude, and tried to belittle us. There was also so many other workers standing around doing nothing. Defiantly need new management and better costumer service skills. It made me rethink my choice to use AT&T as a phone company. Would not recommend this certain store!

Saw the previous reviews that were negative and was a little worried. I went in for an upgrade and was immediately greeted by someone who took my information. I waited 10 minutes and was seen by a representative. The guy was named Christian and he was very helpful and answered all my questions. The phone I initially wanted was not available, so he talked me through some of the other options I had. I was in and out within the hour and would definitely encourage others to go here. Some below are saying that there are long wait times. But it might be more so related to the time that one goes in. I Went at about 2 pm and there was minimal wait. It might be longer if you go in during their busy times (e.g., the weekend or nights). Overall, great experience!

I’ve been to this location a couple of times. Every time it seemed the management team lacked the awareness of how many people they needed on any given day. The first time I visited, I waited over 45 minutes just to have a new sim card put in my phone because they were so short staffed. The second time I visited I waited around 20 minutes. I will give kudos to the personal at this location though; staying professional and helpful throughout their high stress times. Every time the personal who helped me was very respectful, knowledgeable and friendly. I just wish I didn’t have to wait so long. Tip to management: make sure you know when your peak times are so you aren’t putting more stress than needed on your employees.

Horrible customer service at this store. Managers act busy while people wait. Choose another store location.

I was skeptical about going because of the Unilocal reviews. I needed to replace a car charger that was bought about a week before. Basically I was mentally preparing myself to deal with any foolishness.
To my surprise, I was greeted by friendly staff and they exchanged my charger with no issues. I don’t know what everyone was complaining about– SERIOUSLY.

TOTAL RIP-​OFF!!! In January, my elderly mother went to this store to get a new sim card for her phone. While she was there, she was assured she could save money by switching to AT&T U-​Verse. It has been nothing but a billing NIGHTMARE!!! She has made numerous trips back to the store and spent hours on the phone trying to get her account straightened out. Every time she is told her account is corrected and balance is zero, she receives another bill for an outrageous amount. The account rep at the store even told her he had no idea why she was being charged $ 150!!! Enough is enough!