Adventure Kids Playcare

This place was good at first but then they banned my son from coming back because I didn’t answer the phone. My son has Autism which I stated that on the application. He was doing fine till he had a sensory issue with lots of kids being there. If they had a issue with special needs kids they shouldn’t be running a child care. The woman that called me was very condescending. I wasn’t able to pick up my son cause I was on a tour bus without my car. They lady said they wouldn’t watch my son anymore due to me not picking up the phone which I didn’t hear. I found a great place in Coppell that is more child care oriented. Every parent deserves some time to themselves and great childcare is hard to find especially with special needs children with a single parent.

Every time I have gone to pick up my 18 month old daughter, she has been by herself and sobbing. She is usually the happiest, most social baby and does well in child care settings, but not this one. No one seemed to be at all concerned that she was upset and crying. I do actually think this looks like a great place for older kids– but I will not be taking my toddler back there until she is much older. I just felt horrible for her both times, and they don’t do much to make parents/​kids feel comfortable.

Jeanette at Adventure Kids is by far the worst childcare provider I’ve ever come across. She is old and easily irritated. She comes across very snotty and rude. When I bring my children to stay for one to two hours at most she seems highly annoyed by them. Newsflash: if you are working with children you must have a high tolerance for questions, excitement, and high energy. Jeanette cannot keep up with these children and therefore reprimands them and punishes them for being energetic. This happens at a place where children come to play. They are excited to play and see their friends and all Jeanette wants them to do is sit quietly and watch movies. ALL because she is old and decrepit and has NO business working with children. When my son arrived today excited about telling her about his Christmas she instead shushed him away and rolled her eyes at him acting very annoyed to which I told her he was excited to speak to her about that and how she acted very rudely. My suggestion is get newer and younger employees who can keep up, entertain, and actually care for the children. Jeanette cannot. I will be contacting the corporate offices after how she treated my sons tonight. When Charlie and his mother worked here we had no problem and we have been long time members of Ad Kids at this location and the Preston location. When I attempted to speak to Jeanette about how she treated my sons she refused to discuss things in an adult manner when I wanted to speak to her manager or the owner of the facility she refused to give me their information she is very unprofessional and does not need to be around children or anyone for that matter.

This place is a JOKE! Just picked my 21 month old up from here who had apparently been crying for two hours before they called me and it seemed as though they did nothing to calm him. He smelled like puke and his shirt was drenched from crying. The staff is VERY rude and seem unable to handle children in an endearing manner. I will never take my child there again.

Love this location! We have brought my daughter here a few times and have had no complaints. They have a lot of fun activities for the kids, and even serve meals (for an additional fee). It seems like a clean facility and the staff is very friendly. They also have a Unilocal check in offer… yay! On our first visit, the gal who checked us out didn’t apply the discount, so I called the next day and they put the credit on my account for the next visit. Awesome! We will definitely be back! My daughter has started asking us to bring her here. lol!

Went to pick up my 2year old daughter with my friend at 6pm 05÷09÷14. The employees there (not going to mention names) told me someone already picked her up but refuse to tell me who. What? For I am the mother of my own daughter? For no one is suppose to pick her up except me? Unbelievable!!! Then one of the staff told me the owner will contact you, then the manager came after said the owner will Not be contacting you because you don’t have an account with us. Then another staff said,“you’re not on the emergency contact list.” LOL What What and What??? I had no choice but to contact the police, they came right away and put them in their place. Refusing to give out info regarding a child to their parents IS against the law, I’m so thankful for the police made them understand that. Make it short. The officers were very helpful finding out my daughter’s location and I was glad. What another nightmare.

We have used the locations in Flower Mound, Highland Village, and North Dallas, and we’ve met the owners at each location. They are all genuinely nice people and I enjoy visiting with them when we drop off. We used the Plano center a few times and had positive experiences there, too. (Just have not yet met the owners.) Our child started going to Adventure Kids at age 3 and has been going for 4 years. We probably use this location once a month for a date night or after school meetings.
The care providers are always very sweet, and some of them even recognize us when we arrive. That makes me feel reassured at drop off, and our child always has a great time. This particular location is very close to school, so other classmates we know use this location often.
Overall, we have been fans of Adventure Kids since we moved to Texas. It is a clever idea for a business, and in my opinion, they offer a great service … especially for parents who are new to the area and don’t yet have babysitters.

Nanny was out sick and I had important meetings for work. We are new to the area and didn’t have a back up plan. I quickly called around and they were open at 8 am. Bonus is they are minutes from my office. I was in and out and my son had a good time. There were only a handful of kids there so my son got their full attention. I have a feeling this place gets packed on weekends. This is a great back up plan for last minute baby sitter. We live in Las Colinas and I wouldn’t dare put my kids in any facilities in Irving. This was a great option minutes from work. We will back should the need arise.

I was so surprised to read the negative reviews. I’ve been taking my boys to Adventure Kids since they were babies (they are 7 & 9 now). We live in West Richardson and are right in the middle of the Plano and N. Dallas locations. We have used both locations many times and I would recommend both. The Plano location is my personal favorite because the owner and staff are especially friendly and welcoming. However, my boys prefer the N. Dallas location (I think it has to do w/​video game selection).
This is a great solution for kids 3 and over. My boys have a great time every time we go and they generally don’t want to leave when I arrive to pick them up.

This place is a big help for busy parents! We have taken our kids there (3, 5, 7) twice now, and they LOVE it. My 5 year old cried when it was time to leave. I felt like it was enough. Is it as ideal as having a private babysitter? No. But, when you’re in a pinch, it is a very fun place for kids to run around and have a good time. We will be back when needed.

We drop the kids off here when we have evening activities in Dallas (we live up North) and it’s always been fine. The staff are helpful. I don’t know how they don’t get completely overwhelmed with as crowded as the place can get on weekends. It meets our needs and we’re glad the place exists.

PLEASE DO NOT TAKE YOUR CHILD HERE! My child was burned on all 8 of his fingers (excluding his thumbs) and the staff cannot explain what happened and the center will not take accountability. Please save your child from injury and do not take your child here.
Also, this center has another report on their record that a child was injured in 2011 in their care and nobody could explain how this happened. Unacceptable when caring for children!