AC Wizard

Great experience with AC Wizard so far. I just bought my first house, so I know nothing about maintaining an air system. But, they have been honest and professional. For example, they provided me a quote for replacing my supply vents inside, but also said that this would probably be pretty easy to do on my own to save some money. I also have a 1 year home warranty that was included with my home purchase. During my first tune-​up, the technician found a small part that needed replacing and they took care of calling my home warranty company, so that I only had to pay my deductible. The technician, Howard, was very professional and clearly explained everything to me. My unit is located on the roof of the complex, so he took a photo of it for my records and emailed it to me. This was great because I don’t have a ladder to get up there. Thanks! The dispatcher lady who answers the phone is also very nice and explained everything to me. When I had called some other AC service companies, the person answering the phone was never that nice.

Unfortunately, I had to deal with this company because they are AHS contractor.
Beware of them ! They will do everything they can to make AHS deny the claim.

I called AC Wizard around 230pm on a Sunday and they were done and gone by 4pm. The turnaround time was great. The technician, Howard, was extremely professional and knowledgable. The only thing that wasn’t great was that they charged me $ 135 plus their $ 49 service call fee to replace a blown capacitor (I actually diagnosed the problem as a blow capacitor and it’s a $ 10 item at most). The good thing about it though, if it blows again for up to two years they’ll replace it for free. Overall I was pleased they got my air back up and running and responded as quickly as they did. I do feel like they took me to the bank a bit for what was done, but hey, I didn’t replace it.

I needed an a/​c repair and my longtime repairman recently retired. Found A/​C wizard on Unilocal,and they came right out. Unfortunately, they (mis)diagnosed my problem as needing a whole new system at a cost of$ 4500. Said my compressor was ruined, as well as the evaporator coil in attic. Got second opinion, turns out the compressor was fine and all I needed was the coil — all in repair with second opinion provider was $ 820 cost. Beware.

Recently used AC wizard when my AC unit broke. I left a message on their website after hours and they responded the next morning. Leona at the office worked with me to arrange an appointment. Vinnie the technician came as scheduled and fixed my AC unit. Vinnie had the parts and the knowledge. I used the Unilocal coupon and saved 50 bucks. I would recommend this company.

Called A/​C Wizard based on Unilocal reviews and the fact I was irritated with my own A/​C company. It was after business hours, but a lady answered, asked how I heard about them and what issues I was having. She told me a technician would call in the morning to set up an appointment since the schedule wasn’t in front of her.
I missed the morning call, but called back as soon as I got home from work. Jennifer told me that she would contact the on-​call technician and see when they could come by. Chad showed up within the hour with no call… nice.
After thoroughly explaining my system’s symptoms over the past few days, he told me he had an idea what the issue was. Within minutes, he figured out the problem and had me up and running in no time. What I really appreciated was Chad taking the time to not only show me what the problem was, but also explaining how my system worked and what I could do to prevent future issues.
This company is top notch and I highly recommend them to anyone looking for excellent, professional service at a reasonable price. Only regret is not purchasing the Unilocal deal for $ 79 ($ 149 value) prior to paying my invoice!

Excellent … Best in DFW!!! Highly recommend. Very thorough!

AMAZING service! I could not be more pleased with my experience with AC Wizard. I will use them for all of my future AC needs. Very affordable and professional.

Great service! After coming home from work and finding my system blowing hot air, they were able to send a tech out immediately. He was courteous and fixed my problem (blown capacitor) quickly. Better yet, they didn’t try to upsell me on anything!

I have used this company three times and believe they are the best in Dallas. I called Wilson Air Conditioning and they wanted close to $ 4000 to replace my system, AC Wizard put the exact same unit in for about half. Next year the unit upstairs fix leaking, and the tech came out and spent an hour in the attic and resolved the issue for only the service charge. He recommended I upgrade the switch to stop it from happening again, and I was happy to pay the $ 150. Finally, they came out about three months ago because my upstairs unit would not start. They showed me what was wrong, they told me that it would cost $ 129 to replace 3 feet of cable that was outside. If I was not a DIY fix it with gum and spit kind of guy I would have gladly paid them, but decided to fix it myself since they did the hard part.
I am not sure what all these one star ratings are about because them have to make a profit, are licensed, and use OEM parts. These guys rock, they are professional, on time, and always polite. I have read all the negative reviews, and maybe I have been lucky. But on three seperate occassions with three seperate teams… hmmmm

This was a American Home Shield repair request. We had one unit not cooling as well as it should. Temp differential from cold-​air return to the vents were only about 6 – 7 degrees. First off, this happened on a Friday and could not get anyone there until the following Wednesday. After the tech visited (for all of 20 minutes) he claimed he had checked all three AC units, said the one needed a whole new evap coil in the attic because it was leaking. Also said we need a bunch of other stuff ($ 185 hard start kit, which is basically a $ 20 capacitor), float switches, and new air filters (which I just replaced 2 weeks ago). I had a second vendor come out at my cost, who said the unit in question simply needed cleaned (outside) and a little freon, and that the condensate drain line from the attic was clogged which a little drain cleaner fixed immediately. When I called AC Wizard to discuss, the lady on the phone gave me the oh-​well attitude and said «so you don’t want this fixed»… I already had it fixed by the other vendor. The worst part of this is that AC Wizard did not even offer to find the leak to see if a repair of the coil was an option. Basically they would rather throw out the coil, charge you $ 1000+ and hope the leak wasn’t somewhere else. Poor troubleshooting skills guys. Spend more than 20 minutes diagnosing and maybe I’ll trust your opinion. As soon as you saw the unit was a little low on freon, you should have topped it off. Since getting a new evap coil takes a few days, and the freon can be recovered when you go to install the new unit.

I called another company first that had more reviews. They were too busy to send anyone to check why my AC wasn’t blowing cold and wanted to sell me a new system for $ 5000. I called AC Wizard and they were able to send someone out the same day. It turned out that it was just a $ 125 capacitor which they replaced on the spot. I’m very happy and relieved to have called AC Wizard. They even have a service plan so they’ll come back out before each summer/​winter to make sure it’s all good.

AC Wizard is a fantastic Dallas AC repair company. My AC went out on the hottest day of the year at 7pm on a Saturday night and you were there to fix it in 15 minutes! 30 minutes after that my house is cool again! Very professional… very fast and the price was cheaper than any other estimate I received. You guys rock. Anyone who needs AC repair in Dallas should call you.

My disconnect box fried and I had to call my home warranty company to get it and my AC checked out. AC Wizard came out, and did what they had to do. Stephen King (yes, that’s his name) was courteous, informative, and even accommodated our dogs. He even gave me a lot of needed info on replacing our AC unit, something I had asked for. These guys are top notch and I’d recommend them to anyone.