Love My Clean House

I hired them to clean my parents house on a weekly basis when they were both not feeling well as I live too far away to do it. I just kind of hoped they were doing a good job and figured any help was better than none. I came to visit and they came to clean while I was here. They did a phenomenal job! I wish their company was in San Antonio as we have not been able to find a good, trustworthy company to clean our house.
My parents are feeling better and keep up on their own, but I’ve been thinking recently that I should have them come out monthly to keep up on it. Love them!

Based on previous work, I was a repeat customer.
Making the appointment was quick and easy online. Their prices are average for the service. They showed up on time. It goes down hill from here…
They literally scratched my windows!!! First they tried to blame the dog, who is small, 17 years old, blind and deaf. When I pointed out scratches that were too high even for a young, energetic dog, they just looked at me. Finally, I showed them a massive amount of scratches at eye level, on a full pane door that I had just had installed… A BRAND NEW DOOR WITH BRAND NEW GLASS… That’s when they called the owner.
The owner showed up, looked at the damage and immediately started saying they didn’t do it; I insisted they did. Had just one window been damaged, then perhaps who did it would have been questionable, but many windows were scratched and in particular the brand new one was very damaged, with the same kind of scratch markings, so it clearly pointed to them as inadvertently causing that damage. We went back and forth about it several times; the conversation was calm and rational. He asked me what I wanted to settle this and I said I wanted recompensed for the door so I could replace the glass or the door, (which ever was cheaper). The other scratched windows I’d let slide as they scratches were low and not that noticable. (The scratches on the new door were all at eye level)
At that point, he said he was calling the police. I didn’t think I heard him correctly, so I asked him again… and he repeated that he was going to call the police. I looked at him in disbelief and asked him why. (wouldn’t you have???) He said he was filing a report with the police since we disagreed on what happened. I told him that this was their damage and what did the police have to do with it, to which again he replied that he was calling the police. I stared at him in disbelief; had he said he was calling his insurance company, I would have understood and appreciated it, but he was going to call the police!!!
I told him, «Fine, call them.» I I literally escorted him to the door and told him to ‘get out’. I was calm and rational; I was in a complete state of shock. They damaged my property and they are calling the police! My head was spinning. This was a simple customer service issue, that his people created and he was shifting the blame to me as if I was the crooked one. Did he think this form of intimidation was going to scare me into changing my claim?
Well, folks, he did, indeed, call the police~~HE CALLED THE POLICE… he literally called the police, who showed up to take a report. Even the officer was shaking his head. When I asked him why the police were involved, he said he didn’t know, that he was just doing his job and getting both sides of the story. He took the report, I apologized for wasting his time and public resources, still not fully understanding what had just transpired. His best guess was that the owner would try to take it to court, saying I defrauded them by not paying the bill which was:
1. never presented
2. nor was the job completed and
3. they damaged my property.
I’d include pictures if there was a way, but photographing glass is difficult.
My thoughts… the owner clearly knew they had damaged the glass and was trying to deflect and shift the focus back on to me so I would back down.
Crooked, crooked, crooked. What ever happened to integrity??? I am so disappointed in such behavior… and a week before Christmas, too!