Taco Bell

This Taco Bell needs new management. I live only 4 mins away from this Taco Bell so I’ve been to it a lot ever since it open and the services is horrible takes forever, order is ⁸⁄₁₀ times wrong. Wanted a late night snack tonight and had to wait 10 mins in the drive-​thru and the women was breathing in the headset when I was ordering heavily.

They always take forever to give you your food when you dine in. I waited 16 minutes for a mini beef quesadilla.

I usually only remember to post something when I’ve had a horrible experience somewhere, and even with that being said, I probably would never write a review (good or bad) about an experience from a fast food place… however, the black guy (didn’t catch his name) who was working the drive thru on 4÷6÷15 at 10:30 pm might have provided me with my most pleasurable experience ever. Just a great personality. I haven’t even got home to eat my food yet, and I don’t even care if it’s bad or if he got my order wrong… he was great.

One of the worst taco bells I’ve dealt with in awhile. Order messed up in drive thru my past four visits. Who is managing this place?

This restaurant deserves negative stars! Terrible service. They just don’t care about the customer. Wrong orders and a terrible attitude. Do yourself a favor and go next door to Chick-​fil-​a

Don’t bother going inside. The staff is slow, disorganized and rude. The management spends more time doing the work instead of managing. It is quite comical watching them build a 12 taco box

This is by Far the worst KFC I have ever eaten at. We picked up the order of extremely dry chicken that resembled gas station fried chicken that had been sitting for hours/​days. After calling them back the manager told me that because THEY didn’t provide me with a receipt they would not replace it. Next time I’ll make the longer drive and go to Lawrenceville.

Nobody is going to read a long review about KFC… unless of course, you don’t want to end up like me.
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I don’t usually bother with writing fast food reviews unless it was unusually good or unusually bad. Today was not good, but to be honest, it never is at this location.
I believe in supporting my community, and for a very long time I have been overlooking the fiasco that occurs EVERY FRIGGIN’ TIME I step foot in this KFC. Something has to change. Here is how today’s visit went:
Date: 8÷25÷2012 (Saturday) — Time: 1:15pm
Originally I was in the drive thru line, but after several minutes with no cars moving, I glanced inside and noticed it was practically empty. So, I park my car, but had to wait about 5 minutes for THREE employees to handle ONE customers order. They were huddled up about 4 feet away from the customer, but for some reason, the manager on duty would only address the employee who in turn addressed the customer. This relay of information went on long enough for a line to build behind me similar to the line in the drive thru. After the huddle was over…
«May I take your order»
me — Yes, I’d like a two piece original. Breast and wing.
«ok, white meat or dark?»
me — Ummm, a breast and a wing… white meat
«ok what side»
me –mashed potatoes please
«Original or crispy»
me — Original
*PAUSE*
«Oh, we don’t have any original chicken»
me — By don’t have, do you mean you’re completely out for the day or out for the moment?
«Oh, they just dropped it»
me — How long is the wait?
«Let me check. You wanted white meat or dark meat?»
me — White
*a minute or so passes and when she returns*
«We have one breast, but no wings»
me — Ok… but you said you were going to check to see how long before the original that’s cooking is ready.
«Oh, one moment. White meat right?»
O_​o *blank stare**Nodding my head yes*
walks away and soon comes back…
«It’s going to be about 13 minutes»
me — I’ll wait
«you’re going to wait?»
me — Yes (my patience is beginning to run thin)
In the mean time, one customer discovers several of the fountain drinks are out. Another customer is convinced by the manager to take a mixture of original and crispy to achieve her order and yet another customer is complaining about her Taco Bell order being wrong. She rejected the offer for free food and respectfully asked the manager to «get her orders right INSTEAD of always substituting food as compensation for bad service.» She’s been here before too!
So, I post a tip while waiting: «This is the worst KFC on the planet! NOTHING is EVER right here! EVER!» — That’s an excellent tip by the way!

Meantime I’m offered a complimentary drink while I wait. Several times during my wait I was offered someone else’s order because they can’t seem to remember who placed what order here. They even asked a lady and her children (who’d just finished their meal and were leaving) if they’d ordered the food currently in their hand. Sad. Just sad!

After about 10 minutes I started getting «almost ready» updates from other employees, which totaled about 9 from what I counted. Once the original was ready to be pulled out of the frier, the cashier called me over and said «I can ring you up now.»
I stepped into her line with my wallet out waiting to give her the money for my total that I assumed she was about to ring up. She gave me a blank stare, so I asked, how much is it?

«What did you want to order?» she responded.
After my less than flattering death stare, she miraculously figured it out and my nightmare was almost over, except for when she tried to charge me for the drink she offered while I was waiting.
Kitchen guy brought out my order and told me it was hot so don’t burn my fingers. He also mentioned he’d thrown in an apple pie (which I wasn’t aware they sold). Minutes later I was home, food still piping hot and the one good note to it all was EVERYTHING was hot, not just the chicken. Thankfully they didn’t give me hot chicken with an old biscuit and potatoes. It ended well, but that’s the kind of stories you can regularly expect here. I’ve got about 9 more just like it!
SIDE NOTE: This is a reflection on the owners, not the employees. It’s managements responsibility to TRAIN and set expectations employees can follow.

Never have a wrong order here and I have placed some dozies!

If you buy food at this location, check your order before leaving. Out of approximately five visits to this location, they are yet to get my order right. I have ordered grilled chicken and got fried. I have ordered all white and got mixed. We have gotten the wrong sides before, and today I ordered 8 pieces and got 7. It may be coincidence, but, 5 times. Management needs to kick butt and correct these lazy errors. I have visited chick-​fil-​a an equal number of times and they have never fouled up my order before.

Most Polite folks I’ve ever encountered at a Taco Bell. Fast compared to other Taco Bell locations too.
I’ll drive to this location rather than try to stop at location on GA 20. Worth the extra 5 minutes in the car

When they first opened they did a Great job but in the last months, not so great! The last 2 times that I have been here, I was not impressed. I ordered from the drive-​thru and waited 10 mins and I went home with half a chicken quesadillas and where’s my other half? I didn’t get my drinks. I’m already all the way home before I realize so no point in going back out. The staff is friendly but incompetent. Will not be giving them my cash anymore…