Louetta Automotive

I stopped by and asked them how much to change the bulbs on the headlight of my Mercedes (I had the new lights with me). They said they’d look at it and tell me. 10 minutes later I was told they had replaced the bulbs for me free of charge! They made my day!

I took my car in this morning to have the brakes checked since I had 45k on them figured they were due. I received a call and I was pleasantly surprised when they told me I still had a lot of life left on them, and asked me if I had any concerns with any noises or anything and I had said no. They did tell me a couple things about what the manufacturer requires as far as changing brake fluid so I gave them the go ahead on it. They flushed the brake fluid and put in a new air filter and the total cost was $ 150.00 So I did think that was pretty fair. The staff was completely professional and friendly. I’ll return again.

So, about 3 months ago I noticed my brakes weren’t working properly and figured I’d give Louetta Automotive a try being that I live in Canyon Lakes. so they’re literally only a mile or so away from me. Told me my brake pads were completely gone & were down to the rotors (which I figured). Quoted me around $ 300 dollars for new pads /​resurface rotors /​bleed brake lines to add new fluid. Sounded fair they squeezed me in on a Saturday had it done in a few hours. I thought awesome!. I may have found an auto repair shop I can trust. WRONG.
Today I went to get my emissions testing on my truck & it failed. Failed both NoX & CO emissions. Figured ok I’ll just take it to Louetta Auto and have them fix it. Told the guy I just needed new plugs and wires because it hadn’t been idling correctly therefore causing detonation problems. I told him I’ve had this exact problem before in the past and new plugs /​wires fixed it. He then tells me I needed a full diagnostic test run on everything such as timing /​distrubutor /​throttle body /​spark /​etc, etc, blah-​BLAHH… I said no, that distrubutor is practically new only over a year old & exact same setup which passed emissions testing the year before. So he proceeds to print out an estimate to run diagnostics & showed it to me… OVER $ 500 DOLLARS??? REALLY? Just to run a few test. What really pisses me off is what if I had paid it and have emissions test fail again? They couldn’t guarantee it.
I about laughed in their faces when I saw what they wanted to charge and left. I’ll never have any work done by them from me or any friends /​family EVER. You’d be wise to stay clear away from this place.
I ended up having a family friend who is an high school auto shop teacher for the Cy-​Fair ISD replace my plugs & wires problem solved! Best thing is it only costed me about $ 100 bucks.

The staff is every nice and took care of my car pretty well. I would definitely go back if my car needed work done again.

Always know what the problem is. Can always fix the problem, but a solution usually comes with a «life or death» explanation. «We changed your oil, but if you don’t do ‘SOMETHING’ within ‘A LITTLE WINDOW OF TIME’ your car will ‘BLOW UP ON YOU.’ Of course, they have never outright said that, but have always made me feel like driving away in my vehicle is a death sentence.
I had an estimate from them for over $ 1000.00 of work that HAD to be done on my Jeep or my tires could explode while I was driving (those are the actual words). I cautiously drove it to the shop that I now take my vehicles to and they told me that that was a severe exaggeration of what was going on and fixed the problem for less than $ 200.00. That was over a year ago and still no issues with their fix!
I originally started taking my vehicles to the Louetta location at 11 930 Louetta Rd
Houston, TX 77 070 — Phone number (281) 257‑2115. They are just as knowledgeable, if not more. However, they do not make me feel like death is imminent if I do not fix a $ 1000.00 problem before driving off. It is simply ridiculous that this ALWAY (and I mean EVERY SINGLE time that I take my cars there) drive away scared and feeling broke!
They are VERY thorough, very nice, and will give you a ride home, but VERY expensive and VERY dramatic about problems with your car. Unless it is an absolute emergency, I will never take my cars to them again (may even think twice in an emergency situation!).
Proceed with caution!

They fixed my trunk light, the problem was just reconnect trunk wire that is goes to trunk light but they charged over $ 250.
I spoke to Mr. Matt.
This is really a over charge, I never want go back there again.

Had my car there multiple times for inspections and oil changes, always gave decent service plus they’ll come pick up your car from your work and bring it back when it’s done

I recently took my husband’s Jeep Wrangler in for a pressure test after we noticed a coolant leak. When the CSR called to give us a quote he said that he wanted $ 950.00 to replace the water pump, upper/​lower hoses, radiator cap, thermostat, and serpentine belt. He said he also noticed that my front brake pads needed to be replaced. He said he would do that and machine the rotors for an additional $ 495.00.
That is highway robbery… literally. All of the parts needed to complete that job cost under $ 200 at Autozone. Of course, I decided to do the work myself and told the guy that. His response was, «Do you even know what a water pump is? Most girls don’t.» Unfortunately for Louetta Automotive, I am not most girls.
I think I will save $ 1300…thank you very much.