Green Auto Spa

My mom had just bought a new car this past weekend and she took it to get it washed and waxed today. When she got home she realized there was still a lot of wax on the car that hadn’t been removed. There was also A LOT of water spots and to top it of they also SCRATCHED the back of her car! This place is TERRIBLE. DO NOT GO.

This place broke multiple parts on my truck and when the employees came out they did not even speak English. They kept speaking in Spanish and I obviously wasn’t understanding but my buddy speaks Spanish and was explaining to me what they were saying and they walked away when they realized my friend was translating.
Definitely not a professional place. Extremely upset. And I want my truck fixed.
They broke my door handle, my radio, and my speaker.

I’ve been going here for years and even stuck with them through new management. I’ve found that they upsell and overcharge frequently and today I had to wait for someone to even acknowledge me when there were no other cars in line before me. There is rarely a manager on duty b/​c they have multiple locations. The only reason for the 3 stars is because the cashiers are always very sweet.

Got my car in and cleaned pretty quickly, I felt it was a good price and the people were pretty nice. They took the time to make sure everything was looking good on my car. I would definitely recommend and will be coming back again.

Won’t be back! Not the same since change of ownership. Rude cashier! Will not honor frequent user from previous owner. Should be free this time!

Don’t try this car wash place. It’s a nice place with a big and clean waiting room but the service is bad and the staffs are NOT professional. I just had a detailed car wash with hand wax. Several dirty spots are still on exterior, and some areas in interior are still dirty. I think this place will be closed soon as many customers had same experience like me. This car wash charges higher prices but jobs are done poorly.

Worst car wash I have been to and will not be returning here again. I got the middle package which comes with air freshener and tire shine and they didn’t do neither the guy asked me what kind of air freshner do I want. I told him vanilla and he didn’t even put any air freshner. I should’ve realized this place sucked by how many stars they had but I’ll add another 1 star to this establishment

Man… i feel really bad for leaving any business a 1 star. I left a 1 star for this business before same location and all, i thought it would change due to the new management and new staff but it hasn’t.
1^st time i left a bad review for this place was for poor car care. Now im leaving another bad review for bad service. I drove up to the wash, and was not greeted by any staff, i literally stood there for about 15 minutes then finally someone asked me if i needed help. duh! so i went with the silver wash (12.99), the guy asked me if i wanted tire shine, then i thought to my self doesn’t the silver wash come with tire shine? but i guess they changed their menu and it doesn’t come with tire shine, so i agreed to paying an extra 3.99 for the tire shine on top of that they charge extra $ 1 for big SUV understandable…
so i waited for my car when it was done i handed the staff member a $ 5 tip. she didn’t even say thank you. and just handed me my keys. Got home and noticed there was no tire shine. kinda makes me wonder how they run there business or train their staff. this is probably why they end up with only 2 star rating, yeah its sad…
I probably wont ever come back here again even if they change owners again and again. sorry but your service sucks…

They cleaned my headlights and washed my car for $ 45, but inspect your car before you tip. I didn’t and I tipped $ 5, I noticed they didn’t clean the inside of the car until I got home. I ended up cleaning the seats myself… So pissed

HORRIBLE!!! Do not come here. They charged me for «tire dressing» and I when I told the cashier that I didn’t want that service done she told me they are unable to refund my money. My tires weren’t even cleaned! When I got home I noticed my car still had dirty spots. Safe to say I will never be coming back here!

Barely tried this place like 3 weeks ago and for the silver package of $ 12.99 they do an amazing job. I like this carwash spot I made it my new spot to wash my car. My benz is a happy benz everytime.

Stay away ! Though the name is «Green» auto spa
they use harsh chemicals. They permanently damaged my cars clear coat when I took for a complete detailing on 12/​11/​2015. Till now I have taken good care of my car, now I am really upset with the damage caused by these people. The people who clean does not speak English, it was real hard to communicate with them.
They do not admit they caused the damage .
Please stay away!

If your car was permanently damaged by this car wash and they refused to repair the damage caused to the vehicle, please feel free to share your story with me.
It would be interesting to see if anyone had damage to the driver’s side door jam area. My car was permanently damaged this afternoon with a new chunk out of the interior door jam.
My family has been coming here for the past 4 years for all our cars. Any recommendations on a better car wash in the area?

I’ve been coming to this place for many years, and between the new look and the new staff, I came to the conclusion that the place was under new management. When I asked the cashier, she confirmed that management changed in March 2015, and based on my license plate, I’ve gotten a car wash there 53 times. I moved away a couple of years ago, but still visit my parents in Cypress.
First thing I noticed– the prices have gone up. There is a jump from $ 12 for a Silver Wash to $ 17 for a Gold wash. But the things that came with the $ 17 Gold Wash were the same things that came from my previously $ 12.95 Silver Wash. Nice way to try to make customers think prices decreased.
I went to the bathroom– there was no soap.
Lastly, they didn’t vacuum the inside of my car. I vacuumed my car this morning because we would be wearing formal wear for a wedding. My dog sat in the back driver seat. So that meant 4 out of 5 seats were clean, and without fur. After the wash, that same seat still had fur. Pretty crappy job.
This was the one opportunity to prove the quality of this new management, and it showed me that I probably shouldn’t be coming back here.

Horrible service. Paid $ 40 for an interior/​exterior wash for two cars. They pulled the cars up and one still had dirty water on it, the inside of the door panels weren’t wiped down, the center console still had smudges on it, didn’t even smell clean like other car washes make a car smell. Not to mention, I walk over to check on my car and 4 workers are huddled up talking, while one was sitting on my hood. Never coming back and never referring anyone to this place. I could have done a better job

New management and higher prices. Included in the whole process is a longer waiting time. 3 cars were ahead of me, including two that were being finished and dried. I am here writing this review as I wait, and am only writing to pass the time. I checked in at 3:14, and it has been about 45 minutes. Part of the problem is the lack of workers; the other is that a disclosure wasn’t given, such as «I’m sorry, but it’ll take a bit longer than usual.»
This is my 4^th time using them since swapping to the new management. To be fair this is the first time I have had to wait more than 40 minutes, but for a car wash this is a rarity with so few cars.
I’ll give it another shot and if it’s anything like this again I will definitely update and not come back; there are too many car washes nearby to not consider them too.

They had no customers so I thought they would do a thorough job, but I got my car back with a ton of spots on it, even with a hand wax. I’m never going here again.
I would stay away from this car wash, it’s no wonder no one was there

Under new ownership!!! Yay!!!
The new management is cleaning up and their service is great! I took my car in for regular wash and unlike before inside of my car had no visible smudges and the rear of the car seats were also cleaned. They also dressed my tires.
Five stars for excellent service.
Waiting for my car, I ate at Kush Bowl.
The food was great. Tastes better than any Hawaiian or Terriyaki place.

Convenient location but consistent bad service. Last time using them.
Had to return to vacuuming because there were a lot of dirt/​debris left on the carpets. Windshield had film.
Will post a few pictures of what they call clean and i didn’t even look beyond driver area. Actual state of the car wise in reality than the pictures show.
When they charge $ 17 for a car wash, one expects a decent job! Not too much to ask for.
Gave management a chance to fix before posting the review but I was sent to three different people and the last one plainly refused to deal with the issue.
STAY AWAY — Don’t waste your money.

I’ve had good washes here before. Today however, was an off-​day.
They neglected the entire interior of the car. They didn’t wipe down the dash, they didn’t vacuum the passenger side of the car and the trash was left in the passenger door.
Unfortunately I didn’t notice all if this stuff until I was already too far to turn back. I called and spoke with Monica who told me to bring the car back tmw so they can wash and clean it again. By the way, she hung up on me before I was done talking, but that’s besides the point. Inconvenient that I have to take it back again to get it done right, when it should’ve been done right the first time.
I do have to mention that they did a good job with the wash and dry on the exterior of the vehicle and they put the tire dressing on too. The car looked good on the outside and I’m not one to sit around and inspect every inch of my car before driving off, but I guess I’m gonna have to do so when going here.
Signing out,
Disappointed.