Gill Eye & Neuroscience

Let’s be honest, I would really just like for them to answer the phone. I hope that’s not a sign of an even worse appointment.

My first visit here was two weeks ago. I waited well past an hour past my appointment time to be called in to see the nurse. She was very nice, thorough and competent. I saw the doctor for five minutes. I’m still waiting for a prior authorization for my imitrex. The office staff is useless. I will continue looking for a better place.

DR. BOBBY GILL OPHTHALMOLOGIST — ***** 5 STARS. Minus a big star for the crappy parking situation. Took over half an hour to find a freaking parking space without using the $ parking garage because I knew I’d be in the office quite a while – why get reamed for more money just to park the car, and I use a cane. So after starting out in a wonderful mood and thrilled to see an eye doctor after a couple years, by the time I found parking 35 minutes later I was in a fairly foul mood. Inside the building, the lobby is impressively beautiful. My first thought: Why didn’t they invest an ounce of attention to the frustrating parking problem that they obviously put into the interior appearance of the building. Appearance versus practicality. A-​hole planners. Strike 1.
I had tried to fill out the new patient form for the eye doctor online on their web page, but the New Patient page, click, nothing, no info, no link. 30 minutes to fill out the standard New Patient form on paper. Turns out the Gil Neuroscience web page has the New Patient form on it, not the Gill Eye web page. Strike 2. So, at least 1 star off for the hideous clogged parking situation along with the lack of web page form. The waiting room also has a couple clogged paths, plus most of the comfortable bench seating is probably good for those who don’t need chair arms to push themselves up and out to standing position. Not old-​fart friendly.
But then I was taken into the exam room by Daniel the assistant, who was super friendly and thorough, took all my info, did some tests. Dr. Gill came in, looked over my chart, chatted, asked pointed questions, gave me info I hadn’t had before. Did you know 100% of people as they age will experience cataracts forming in varying degrees? He also listened to my eyeglasses trifocal problems and presented me with a simple and useful suggestion: get an additional «cheapy» pair of prescription glasses for the at-​home reading only, keeping my current pair for computer and TV. Yes! He also did a double contact lens ordering for me since my eyes have stabilized for 5 years. This was done by super-​helpful Cynthia who told me the prices for a single order versus a large discount if I did two orders, okay? Okay! Did I want expedited shipping? Oh yeah. Pick it up at their office, or where to ship it? Thank you Cynthia.
Checkout by –uh-​oh, Donna, Debbie? The staff don’t wear nametags unfortunately. I told her of the New Patient web page not having forms or a link. She had thought the Neuroscience portion of their web page linked to the Gill Eye and said she’d inform Dr. Bobby Gill. Presented my magic plastic card for payment, easy peasy. I had also missed my appointment two days earlier, and they fitted me in with no big problem, so so glad. My contact lenses were woefully out of date and on their last legs. Office was very accommodating and squeazed me in.
Setting up the appointment was easy and friendly by phone. The office had informed me that the parking garage would cost $, so I was grateful for that piece of info. And they had checked into my insurance in the interim and told me before I showed up that my insurance did not cover the visit. Again, good info to have.
So 5 STARS FOR DR BOBBY GILL AND HIS STAFF, 3 stars [being generous here] for the nasty parking. Average = 4 stars.
P. S. The hospital/​complex grounds are wonderful, walking paths around two ponds, benches, flowering trees, and ducks.

I had a stroke in November and was admitted to North Cypress Hospital through their er. Dr. Gill was my neurologist on call. He was kind, patient and thorough. I have been to see him 3 times since then. I have had to wait an appropriate amount of time (I’m always early) to see him. Everyone on his staff if is nice and professional. I would highly recommend him as does my regular heart doctor.

I came here with a referral from a mental health professional because of his concerns about my sleep patterns, migraines, and a slew of other, possibly non related issues, with the hopes that a neurologist could do tests and use his knowledge to put the pieces together and get to the bottom of my illnesses. When I called to make my appointment with Dr. Paul Gill, the lady asked what issues I was coming in for. I listed specifically everything that was going on, and she bumped me up 2 weeks from the previously stated «earliest she could get me in» When I arrived to the office, I was given the normal paperwork to fill out, which didn’t take long. I sat in the waiting room for 1 hour and 15 minutes before I got called back. I had actually made a list of everything I wanted addressed, and when I gave it to the assistant who was questioning me, she said something along the lines of «we don’t really treat this kind of thing, these are psychiatric issues». I explained what I was hoping would happen, but she didn’t seem to get it. She stuck my list in my folder and left.
When the dr came in, shook my hand and asked with a raised eyebrow «Soooo your therapist sent you here??» He went on to ask the exact same questions as his assistant, typing away on a computer, not making eye contact, and speaking with a strange tone. He made me feel so silly, as if I was going to an podiatrist for a sore throat. I honestly felt like saying well sorry for wasting your time, I’ll just leave. He ordered a sleep test and about 5 other brain scans and what not, said see you in 4 – 6 weeks, and left. He was in the room with me for about 3 minutes. His assistant came back in the room and asked when’s the last time I had my eyes checked, saying maybe that had something to do with my migraines. I told her it had been several years, and she said I should get them checked right here, right now. I was told to go back and sit in the waiting room, and they would get me right in to see the eye dr. I sat in the waiting room for 45 minutes, until I got called back again. I had the usual eye tests done by an assistant, and got sent back out into the waiting room where I struck up a conversation with an elderly lady about the wait times. She had been there almost an hour and a half waiting for Dr. Gill, and the lady across from us had been waiting over an hour as well. After 20 minutes of waiting, I got called back in and met with Dr. Bobby Gill. Dr. Paul Gill’s brother perhaps? He did the routine vision check, dilated my eyes, etc. I asked him some questions, and he was very very nice and took the time to speak to me. As I was paying, the elderly lady was being walked back to a room, and I heard her ask the assistant why the wait was so long. The assistant said «Oh ya, that’s pretty normal.» Seriously?
So basically, outrageous wait times. Expect to sit there for at least an hour.
Paul Gill was not a very good doctor. Didn’t pay attention, kinda rude, not at all helpful.
Bobby Gill was, by contrast, very nice man who was patient and considerate.
The nursing assistants were nice on both sides
The lady you pay at the end was quite rude.
I’ll be looking for a new doctor.