Firestone Complete Auto Care

I was driving through the area on my way from Austin to watch a Houston Astros game. Unfortunately, my car decided to have a flat tire smack-​dab in the middle of five o’clock traffic on what could have been the most humid day on record. I was drenched with sweat after I put on the donut of a spare and figured my baseball watching would have to take a back-​seat to getting my tire fixed first. I mean, I wasn’t about to drive back to Austin on something that looked like I could dunk it in a Starbucks Venti cup.
I first went to National Tire and Battery in Cypress and they said they’d be glad to help but they had an hour and 45 minute wait. Ugh! Before I agreed to that, I checked online and found a Firestone just down the road. I figured it was worth a shot.
I got to Firestone and told them I just needed a flat repaired. During casual chit-​chat with the courteous front-​counter associate, I mentioned that I was headed to a baseball game at 7 p.m. but that seemed out of the question at this point. He checked his bays, and said since it was relatively minor work that needed to be done, he could get me in next and have me out of there pretty quickly. He did just that. Unfortunately, the tire couldn’t be saved and the technician working on my car had me go out and take a look. No problem, I certainly didn’t mind buying another tire.
Before you know it, the tire was fixed and I was back on the road with enough time to see the bottom of the first inning.
I realize it was fairly minor repairs that I had done, but that’s not the point. They (the person at the front counter — I wished I had remembered his name– and the automotive tech) went out of their way to provide very professional and efficient service and I sincerely appreciated that. Unfortunately, that’s the exception and not the norm in our current customer service environment. So, even though I’ll probably never have a reason to return to this particular establishment, I felt the need to inform others of my extremely positive experience here.

Went in to get my Mazda lights fixed and they charged me $ 150 saying it was one hour long job. I called the dealer just to check price and it was $ 65. Went back to store manager fuming and he tried to tell me to calm down and that the new price is $ 65. Never going back.

I read all the reviews here, and I keep scratching my head. I have had all of my vehicles serviced here for years with nary a hitch. Great service and timely work performed.
Additionally, my monthly bill came in this month with a message stating that due to the severe storms we had recently, they were waiving all late fees, minimum monthly payments, and any interest for the month. They did not have to do that by any stretch.
I have no complaints. No complaints at all.

DO NOT GO TO THIS LOCATION!!! They forgot to put the lug nuts back on my vehicle and I wrecked shortly after. They were suppose to do a simple tire rotation and they failed.

Went in at 11:10 with barely anyone in front of me and they said my oil change would be done at 4! I said I needed to go back to college (4 hour drive) and that I couldn’t do that, the man then reassured me it would be between 2 – 3. It is now 3:15 and I called them and they said «it will be about 5 more minutes». NEVER coming back to firestone again. This was a free oil change because they screwed up the tires on my dads truck.

Had 5 people ahead of me for an oil change & the guy said it’ll be about an hour wait and then 30 min to do the oil change? After almost 2 hours of waiting I asked them when my car would be ready after the person behind me got their car serviced before mine and they said «oh we had to order your oil filter». When were they gonna tell me that?

This place is not recommended to anyone getting on oil change. First they lie tell you it’s 45mins and over been here for over then 2 ½ hours.

There are 5 employees standing aroind laughing and joking around while my vehicle been here for 30 minutes waiting to be serviced… worst place ever.

Thought a reputable company would have a better work ethic. Couple of years ago I took it to repair the evap and possibly the knock sensor. Cost a pretty penny, but I did not have time to tear off the intake manifold. Picked up truck and ran well no check engine light. Passed inspection and a week later popped the hood to make sure they used new fasteners. Was surprised to find they had not been touched. It was obvious they did not replace the knock sensor on the Xterra.
Took it back to store and acted dumb asking where the knock sensor was. Sales guy grabbed mechanic 1 and he pointed out the o2 sensor. He had no clue where it was. I stated it did not look new. Mechanic 2 points out temp sensor and at this point I look at the sales guy and say I think it is under here. He has me pull it in to garage all the while telling how great the mechanic is that worked on it. An older mechanic comes out and the rep asked him. He says oh these are a pain in the rear. It’s right here. I ask him if it was changed. And he says obviously not the intake has never been removed.
At this point the sales guy does not know what to do and tells me how he had all these problems with this mechanic and so on and so on. Needless to say I got my money back after a good while went to Angels and have never looked back. I would not recommend this place to anyone. Btw Unilocal won’t let me select zero stars.