Safeway

Always had good customer service here and it’s convenient because it’s close to where I live. Didn’t think I’d ever find myself writing a review for a grocery store.
During my night visit, there were a lot of young employees doing late shift. Look, I get you’re either a teen or college student like myself trying to find ends meet and paying off your dues and not really giving a rat’s ass about a job that pays you $ 10/​hr. I would not be happy too. But please be more considerate when I try to explain that mostly your entire two baskets of cured salami has mold and spores growing inside of it. I’m a very easy going person and some people would be screaming at the top of their lungs for things like this, especially those ego-​filled people who are on a power trip that looks down at people who are working these particular jobs.

The new hot to trot Safeway. It is rather lovely. Outside they have fountains flowing with water. Inside is a Starbucks and deli. Bathrooms are located in the front, in case you have to go? There isn’t much else to say, it’s a grocery store. They do have a few self check out systems.

Excellent service. Came in this late, got checked out and had a bagger called up in less than 10 seconds. They got me checked and bags packed before I could even slide my card to pay. No Noemi was professional, kind and efficient. Zach, the bagger, arrived promptly and was courteous and even ran to open the closed door because I had parked my car on that side. Thank you. You both deserve a raise.

I came here today for several stuff, and im glad Kyle. H (if the name is correct :)) helped my out. He is very nice and patient because he stopped doing his work and started to help me find what i need. He was not rushing at all, he even used his phone to search the item for me. I really appreicated!

I really try to avoid less than positive reviews and will wait over a month to reflect if I should publish the review or not. Well — I haven’t gone back to this location and do not see us returning
It boggles my mind how this new store can be such a mess. The layout, understaffed, self check out and that one employee who came over from the Hollenbeck store who is abrupt and rude, especially to young men. The final straw was when the cranky employee snapped at us one too many times. The only nice thing I have to say about her is — at least she is consistent, far more consistent than those self check out machines.
The layout is, well, it’s strange. The outer aisles are grocery related but separated into broken up aisles. Even with this being a new store — why must I navigate around all these extra boxes displaying products in the aisles? It’s more like a maze. There are times I have to move stacks of boxes to get the item I want to purchase When you get to the middle it looks like a CVS store. Would it kill Safeway to have a similar floor plan to the other stores?
it’s not unusual to need an item and find it is out of stock — all that Big Data and you can’t pull inventory trends?
Checking out… always understaffed forcing people to queue up for those slow and problematic self check out. If you place your bags down — it stalls, if you try to be efficient and place an item into the bag after scanning it — it hangs up. Last time, was when the woman employee came up and yelled at us for trying to put an item in the bag after scanning it. I take it back — she pushed past me and yelled at my teenaged son for trying to break her machine. My son tried to explain he was just putting item in the bag and she snapped dont and stormed off. I guess she was in a huff because we stalled the self checker and interrupted her chat session with some man… I said to my son, rather loudly, Ignore her, she is always so damned rude and this is why people are so Happy Zanottos opened.
2 stars for being clean and the mini carts

This is the closest Safeway to my house, so I have visited several times. My experience has been that they have had stocking errors. Their café consistently is short of items. They have been out of bacon on 2 separate instances before 9 am so they couldn’t make a breakfast sandwich. Um, aren’t you a grocery store? How does that happen?

My favorite grocery store since i relocate here in Cupertino. Service was good as well as the people working here. The place was clean and all you need to have a wonderful food at home was all in here. The best grocery store ever.

No line at checkout, but it took the checker, with some help from her supervisor, to ring up eight 6-​packs of Diet Coke that were on a rain check for $ 2.50 per 6-​pack, 20 minutes to figure out how to get the correct price into the register, and in the end, she still wasn’t correct. She never did apologize to the line for her delay or offer to send them to another line.
Prices at Safeway are already extremely high except of specials, and there’s usually not enough product for us to buy the amount we wish and need to get a rain check to make good the price later. Because the rain check is nothing but a hand-​written form, the point-​of-​sale system has no was to expedite you through. Each and every rain check has to be calculated by hand and each piece has to be adjusted manually, one by one, before the correct amount can be determined, the payment collected and the customer on their way. This is painful for the customer, the customers in line and the checker who often has no idea how to handle this transaction.
Safeway is deeply in remission for not automating this at the cash register upon issuing the rain check, generating a code to be scanned when using the rain check and automatically issuing the correct price with a single scan. Shame on Safeway for such poor performance.

First I want to start with that I love all the night crew employees here, they’re all awesome!
I’ve always liked this location because it’s nice, big, fairly new, and the chill night crew is always a plus.
Tonight, my bf and I decided to stop by after work, a little before mid night (7÷5÷15) to grab some late dinner. We decided on the safeway select pizza (the safeway brand) because it’s never failed me before until today… I took the first bite, tasted kinda funky so I looked a little closer, and what do we see?.. **DUN DUN DUNNNNNNNN** a spot of black mold on the Hawaiian pizza… I thought it was a olive at first, but it was DEFINITELY mold. We double checked the expiration date and it says to use by 7÷9÷15 so I’m confused about why it’s even molding. I’m left utterly disgusted, hangry (angry yet hungry for Yall who don’t catch my drift), and disappointed.
I would like to say I’m never coming back to this location again but I’m always too hungry all the dang time, and I don’t want to drive 8 miles more just for groceries… I’ll just have to inspect all my food closer & wiser from now on…
Ugh I hate life right now, not really… but pizza :(

Never going back.
Am used to the insanely long lines for non-​self service checkout, and the LONG lines for self-​service checkout, with at least 2 of the machines always being out of service.
Saturday night around 8pm — 2 checkers with about 5 people in each line. Remember when they would call a cashier if line was more than 3 people?
I spent about 8 minutes at self-​service checkout as I bought a lot of produce, Went to swipe card, and had the self-​service attendant inform me, in the most blasé of terms, that register takes only cash. No sign on said register, no Green light, and certainly there was no attempt on her part to alert me to this issue while I was scanning things. She said «there is a bag over machine», which there was not, and the light was green, not red. God forbid she write a note on said bag saying «Cash Only».
This lady has been at the Safeway a LOONG time, and used to be one of the highlights of going to the store. She, along with most staff, seems disinterested and tired. She made no attempt to apologize, to show me to another register, she just moved to the next irate customer, until I asked her what about me. Asked her to call supervisor who showed up and whose first comment was «Huh? What is wrong?» After hearing my situation she said — you’ll need to go to another register and re-​ring everything up again. No apology, no better solution, no acknowledgement of my wasted time, and no commitment to make sure this didn’t happen to the next person.
Makes me remember when I was buying chicken from the deli counter, and told the attendant that I would like 4 fried chicken breasts. She had some sort of issue where she floated the tongs over a piece about 20 times (SLLOOOWWW) and then put in box. I noticed she was looking for a breast, could not find one, and put a thigh in the box! I called her on it (as the price difference is big and I asked for white meat for reason). She admitted she did it and the confessed they only had 1 breast available. Bizarre.
Bottom line — self-​service lines are LABOR SAVING devices for Safeway. I am happy to help, if they do their part, and the equipment works. Given the absolutely crappy, indifferent service, and the lack of customer focus — I am taking my money elsewhere. There is a new grocery store opening up on Mary & Fremont — they, along with Smart & Final, will be getting my business.

For the first time, I left items on the self-​check till and walked out.
I’m sure I pissed off someone at the Cupertino Safeway.
I’ve used self-​checks for years.
When they work, they work. But when they don’t, 85% of the time you have to wait for someone to re-​code something before you can proceed further. Doesn’t that defeat the purpose?
I read an item that stated that 20% of the time, people have just taken things when they don’t scan, after the frustration of not getting assistance after some amount of wait time. I can see that happening. I’ve made the joke that the best thing you can buy at these machines is a hammer (especially at Home Depot).
I know, it’s a mean thing to do-​leaving my purchases on the machine. But seriously, the real reason stores put in self-​checks is to reduce personnel costs. Your food costs still include the costs of staffing the store, but, you are doing the work of the cashier. Whose convenience is the self-​check system, in reality?
The real-​person cashier line was long. Someone was trying to pay with some scrip note or EBT, and it was obvious that there was a problem with accepting the currency from Mars. I’m not going to hazard a guess. We were called by the self-​check person to use her section.
Getting back to the narrative, purchase items were morning pastries, flowers, and a 6-​pack of diet soda. Nothing was at the right price. I was told that I picked up the «wrong» flowers-​they were not on sale (no signage or pricing for this item in the floral area, so I took my best guess). The attendant was going to help me, but she was interrupted by another problem, and walked off, telling me she would be back. I was going to wait for her return, then Dave said, «Let’s go.» So, we did.
I think I’m starting a trend for myself.
When self-​check is yecch, leave the dreck. What the heck.

I have recently moved in right across the street of this Safeway on Homestead and De Anza in Cupertino. It was the first store I visited in the area, and it is still the place my wife and I go for our groceries.
The selection is good at this store. The prices are good too. Especially the club prices. And there is always something on sale in every type of product. If you shop wisely, you can actually save a lot of money at Safeway. And the club member card is just a normal card, not a credit card like in some other stores.
We have now been to the local Target, CVS and Whole Foods that are all in the direct neighbourhood. But we keep going back to Safeway!

Safeway is a reasonable grocery store. The design of this new store is quite nice but has one major problem that is causing me to use other stores — cell phones do not work inside the store and their internal WiFi system is very flaky — does not work much of the time. So inside the store it is almost impossible to use the SafeWay app to get coupons and other discounts that are advertised on the shelves.
12÷26÷14: Updated review from 1 star to 3 star. They have mostly fixed their internal WiFi (although you must log into it anew each time in a web browser on your phone before you use the Safeway app). Cell service is still very poor in the store so hard to call home about last minute needs, etc.
Prices, food quality, and selection are ok.

Dead bug in the sandwich! My girlfriend and I bought 3 sandwiches from this Safeway, found a nasty disgusting dead bug inside one of them. And my girlfriend was already half through that bugged sandwich before we found out. Absolutely disgusting!!!
The manager gave us full refund on our purchase and apologized. But we will never buy from Safeway again.

Will not be back to this safeway bakery. Really unhappy with their demeanor during customer service interactions when we ordered the cake and when we picked up the cake. Super crabby and unpleasant. Only ordered the cake from here because we were looking for a How to Train your Dragon cake for our son’s 9^th b-​day.
Cake looks awful. A blind bat could tell this cake is horribly crooked with is eyes closed?! And it looks like my 9 year old decorated it too?! Just super unhappy, and upset that it’s not even an «ok» job. It’s awful.
I recommend Lucky on Mathilda for cakes. They’re super helpful, and happy to have you. And their cakes taste better. But they didn’t have a dragon option.
Guess we learned out lesson. I’m so irritated at this point I will avoid this store for normal food purchases as well.
My heart totally sunk when my son, who had been waiting for his Dad to come home from work and grabbing the cake, was DISAPPOINTED… and even he thought the cake looked lame.

This Safeway has been relocated from Homestead and Hollenback. Apparently it’s now 24 hours and they have a huge parking lot!
The interior is clean with high ceilings.
Shelves were stocked late in the night and check out was quick!
Remember to bring your Safeway card to get discounts on items!

I came to this location tonight for the 1^st time — I was very disappointed with the prices and also the lack of cashiers —
I had for about wait for 25 minutes to go to the checkout counter
No more — :(

Awesome new store!
I was there for the grand opening, and it was very impressive to hear the various dignitaries and Safeway Executives discuss the new store, its location, and the importance of their customer base.
The company spared no expense with a live band, TONS of samples, and plenty of eager, positive employees to assist with any possible customer need.
The manager, Nicole M., is a fantastic. Customer service and satisfaction are her top priorities, as is employee satisfaction. I cannot think of a better person to lead this new, exciting store, and I cannot think of a better place for it to be!
Bravo, Nicole! Bravo, Safeway!

At last! it is open! And it is all we were expecting it to be.
The new location is beautiful, clean, pleasant on the eyes, specious and big. Everything that the old location wasn’t. Even the employees look happier and nicer. Finlay a respectable Safeway in the hood. People are so excited they act like they never saw a grocery store before. It is packed with people.
I love the new place, way to go Safeway, its about time.

Saved the 400^th review for the grand opening of Safeway Cupertino today!
I’ve watched this being built from the old Joey Franco PW Market location and the old Rite Aid store. While I was sad to see PW go after so many years, I can tell that this is going to be a very popular location for Safeway already and am glad that the area is being used and appreciated once again as it was back in it’s heyday. The old layout with the large parking lot works well once again for this supermarket (and also for Michaels, Rite Aid and the other places that will for sure follow in the newly built but vacant buildings in the same lot).
The store is absolutely enormous. Anyone who’s been in the newer Safeway stores won’t be too surprised at the abundance and variety of produce, liquor, grocery items, baked goods, meat/​deli, the pharmacy and the florist’s area.
I’m just really glad it finally opened, because it’s quite close to my house and I can ride my bike there now!
They had a lot of store samples, but I didn’t wait in line to try anything –there were a lot of people there and I had my daughter with me.
As a totally unexpected bonus I won a free bag of groceries (chips, water, cookies, marinade, rice, Italian soda) at the register! That, in my daughter’s words, was «awesome»!!!