Realty ONE Group – World Properties

This review is for Jenny Yuan. Jenny helped my parents buy their home in Cupertino, so 20 years later when it’s time for my husband and I to look for our own home, we naturally thought of Jenny and were very happy she’s still active in the real estate market.
My husband and I were first time home-​buyers. Jenny was instrumental in getting us started and become familiar with the home buying process. She really was there for us from the beginning to end and beyond, every step of the way. She gave us a pep talk at the beginning about how tough the market is, and how not to get discouraged trying to buy a home in this crazy market. She took us to see tons of houses, and gave us her honest opinion about each one. She’s extremely experienced and has our best interest in mind, and that’s so important because we could relax knowing we have Jenny on our side.
Jenny has been pretty much spot on when it comes to estimating the final sale price of each property. She also went above and beyond in trying to secure a deal for the houses we wanted to put an offer on, such as talking to the selling agents to get a idea how competitive each one is, and offering to present our offer to the seller in person. She never tried to get us to put down too much. We secured our dream home after about 5 months of searching, and our final sale price was very reasonable!
Jenny’s service didn’t stop there. She knew this was a whole new process for us. She was there to help us with securing the home loan, and sat with us when we signed our final contracts to close the deal (literally a pile of papers 4 inches tall) to make sure everything is correct. Then of course we had tons of questions about actually owning a house, and she was always patient and available, and she’s just a well of great knowledge. She also gave us excellent referrals for various home repairs and services.
We are so very happy with our new home, and we highly recommend Jenny for your next home purchase!

I interviewed a few other realtors and ultimately picked Leslie Zhong based on her reputation, experience and recommendation from a lot of people. She gave us a very good deal and I was concerned with a subpar service, but boy was I wrong. From the moment I contacted her, I could just tell her focus was her clients first. She sold our house with the amount (over asking) that would even stun the experts and would be the envy of her peers. Everything went smoothly and the whole transaction closed within 10 days. We were very impressive with her ability and professionalism. She helped us prepare our house with all her connections with contractors, handyman, whatever we needed, always got us the best service with the best price. That’s a big part of selling a house. A lot of other realtors just want to close deals and might not care about the clients’ pocket books. Leslie always treats every transaction as her own. I can see why she is so successful as a realtor. Success comes with hard work, and she is always available. We can call her anytime any day. I also know she represents a lot of buyers successfully on getting their dream homes.

Leslie Zhong is awesome! She was patient, informative, gave thoughtful advice, and walked us through the entire process. She’s also not afraid of using e-​mail and e-​signing, which made getting all the documents together a lot easier, especially since all of us had full time jobs!
I would recommend Leslie to anyone — She is definitely our first choice if we’re ever in the market to buy or sell again.

It is our immense pleasure to recommend Tracy Ko as a real estate agent for any individual or family searching for the ideal home for their unique situation. My wife and I recently moved to bay area and needed to find a small home suitable for ourselves that will also accommodate our 89 year old grandmother. We were expecting her visit and needed extra space fast so we could move out of our 1-​bedroom apartment.
Tracy had many conversations with us and took diligent notes regarding our specific needs in a small family home/​condo as well as our budgetary limitations. She knows the Bay Area like the back of her hand. She is highly experienced and made excellent use of the real estate databases to quickly find us a variety of homes for sale in the best school districts. She did not waste our time with homes that were out of our price range or not in line with our needs.
Tracy helped us negotiate a deal that was good for us and made the seller happy as well. We found Tracy to be a highly attentive agent, almost as if we were her only customers, although we know that was not the case. She returned all phone calls and emails the same day. We never felt neglected or unimportant. She is also extremely kind, honest and highly personable with an engaging personality.
We are pleased to recommend Tracy Ko to anyone looking to buy or sell a home. She is hands down the best in the business in our opinion and if we ever need to move again she will be our first choice in real estate agents.

As first time home-​buyers, my husband and I knew that finding the right house for us wouldn’t be easy in this crazy housing market. I was fully prepared for the process to take a long time, but having Jenny as our real estate agent made things much easier. She is very knowledgeable and right off the bat, she helped us understand the current market conditions and to set realistic expectations. I always felt like she had our best interests in mind and it was reassuring to know that we had an expert on our side.
Jenny was great to work with because she is very professional and organized. She always responded to all our questions by phone or by email within hours, if not right away. Things can change quickly, and if you want to put in an offer it is very important that you move fast. She always accommodated our work schedules and I appreciated how she was great about thoroughly explaining each step of the process so that we always knew exactly what was going on. Also, it is great how her firm utilizes technology for seeing available listings and the process for putting in an offer.
I’m glad that we worked with Jenny, and I would recommend her and her firm to all my friends!

Jenny is the best. She was an incredible resource in helping my wife and I find and purchase our first home. The turnaround time for the entire process was much shorter than anticipated. She is both knowledgable and incredibly thorough in her process. Late night calls and early morning meet-​ups — she was there there throughout the process. I highly recommend Jenny and Realty ONE Group for any real estate needs.

A bit about us: we were first time homebuyers, we have been warned about the widely varying moral standards of real estate agents, and we wanted to look for housing in one of the hottest (read: most buyer-​unfriendly) areas in the United States. I would whole-​heartedly recommend you to consider Jenny Yuan as your real estate agent. The entire time I just felt like she was in our corner and there to help us rather than trying to mislead us in order to benefit her gains only. Trust is so important in a relationship like this, and Jenny was able to establish that with us very quickly and built upon it as we continued working with each other.
Knowledge of business/​area (⁵⁄₅): Jenny was very knowledgeable about the areas we wanted to look at (North SJ, South Fremont, Milpitas). She was immediately able to list pros and cons to living in each area and was able to assess our lifestyle needs pretty accurately. Most importantly, she gave us advice on what to look for in a perfect house to suit our needs, and as first time buyers that was very much appreciated. I believe it is important to go with a real estate agent as experienced as Jenny because she can anticipate our future needs much better than we can. For instance, she was able to enlighten us on the importance of not buying the most expensive piece of real estate inside a particular area because those are usually the hardest to sell. We learned quite a bit about the market and the business as we talked to her, and she was always very patient in explaining every nook and cranny to us. She never talked down to us and was went above and beyond our expectations (she cancelled her own appointments when we took longer than expected during one of the Saturdays).
Transparency (⁵⁄₅): She was 100% upfront about her costs and her expectations of her clients (us). She told us how much she is getting for every single property we looked at, and made sure that we were aware of any conflicts of interest between her and us if there any (very few). She gave exhaustive lists of pros and cons of buying a single-​family home vs condos vs townhouses, as well as brand new homes vs 10 year old homes vs 20 year old homes.
Effort (⁵⁄₅): Jenny spent entire days walking us around properties and did not begrudge our asks to look at more properties. She was entirely understanding of our fear of making a mistake and made herself available to our constant barrage of questions via phone and email. Once we have made a decision to make an offer, she made sure we got every penny’s worth from the builders, and as she understands their price structure, was able to get us discounts where we didn’t think possible.
In summary, we were very fortunate to have found Jenny and was entirely grateful for her help and advice during this process. She honestly made the process very easy, and we feel like we got an excellent deal because of her.

Jenny was extremely knowledgeable and helpful as our realtor and loan officer. Being a first time home buyer can be daunting but she was patient with our questions and proactive in finding the best fit for my family.
Never did I feel pressured to bid (she took me to see over a hundred houses spanning several months). Jenny was attentive to my needs and provided sound guidance on which houses were sound investments. It really felt like she was on my side and had my best interests in mind versus closing a deal, earning the commission, and moving on.
In short, the whole home buying process was pleasant and I recommend Jenny/​Realty One with no reservations.

Surprised to see that Realty ONE doesn’t have more reviews on Unilocal — and more positive ones at that! Thanks to the team, Realty ONE has made my family and I’s experience nothing short of smooth sailing. We had the pleasure of working with Christina on several occasions and her professionalism, dedication, and attention to detail was a breath of fresh air. We felt taken care of and knew we were in good hands. Would highly suggested working with this group for your real estate needs!

Surprised by the lack of reviews for Realty One Group. I have had nothing but the most superior service from the realtors and home office team at realty one group.
Everyone has been extremely courteous, efficient, polite, knowledgeable and ready to help through every step of the process.
So glad I found Realty One Group!

NO STAR. NO Star!
I went to them for one of my rental property, wanted to sell and buy few in other area. This is my conclusion with these people. They are just not smart
1. Words been repeat, repeat, and couldn’t remember
2. Questions that they asks, clearly telling me the presentation that they did was poor, because, these should not even be the questions that they couldn’t answer
3. Their attitude were poor, to potential buyers, and toward you, if you want them to sell for you. They are on time card, when time is up — which is 4pm, they locked your buyers out of the doors. She said «» we are closed”” when your potential buyers were in front their face, at the door steps
4. They do not listen what you told them.
5. After you ask them to cancel their listing, they will come out with different fees and unless you pay them, they won’t cancel your listing.
6. They speaks very poor English.
If you want more information, I’d love to tell you more to exactly who are these people. They shouldn’t be in this line of business. Very bad people