Jiffy Lube

I’ve been to several of the Jiffy locations, but find this store has the best crews. Not like this is rocket science, but having the personal touch makes a difference! If I may suggest, pull up discount coupons on your smart phone and they will honor them. I am back every 3,000.

Charged $ 41.31 for an oil change deal I DID NOT ask for! This deal came with oil, labor, and supposedly cleaning when I just wanted the oil itself! This is my 3^rd time coming here, last time i had the option of getting the deal or just the oil. I spoke with the same guy everytime and now he claims there’s no option to just get the oil. They didn’t really clean my car too so I don’t understand why they charged me a package deal, but they did Jumpstart my car when my battery died.

Daniel and the other guys have my business and my trust. It is the third time I have brought my cars for oil change. The waiting area is nice offering coffee and numerous magazines. When they bring you car up, they call you to check what kind of services you would like to perform on your car. Besides the oil change (Full-​Synthetic 75 $), they remind you of the manufacturer’s recommendation such as transmission fluid, blabla. If you are like me and don’t know much about cars, they actually explain the matter. They are not trying to sell something you don’t need. The first time I went in, Daniel told me about the transmission fluid but did not think it was necessary (another mechanic confirmed the same thing). This time, he recommended me to do it. He had my trust.
If you are looking to get a thorough service on your car, you should go during the week when they have alot more time. During the weekend, they need to perform the oil changes as soon as possible to keep the wait time reasonable. On a Sunday at noon, I waited 45minutes. Daniel and the other guys personally recommended me to come back during the week if I wanted a better check up!
I love these guys and I will always go to this location until I live in this area.

They did an okay job. Staff was just fine. The wait wasn’t too long. Nothing exceptional, but nothing bad either.
Oh, but they do have the most awkward lobby set-​up!

I took my car in for oil change yesterday. They did a great job and also vacuumed the floor and cleaned the windows as they promised. The time for in and out was less than half hour! The only problem was I noticed a light (tire warning light) was on when I left the shop. So, I went back again today. I was not happy and even frustrated. The employee (his name is Chad) assured me he would find out the problem for me and not to worry. Within 5 minutes, he came up to me, and told me the problem was from the spare tire in the trunk. He fixed it and the light was off. I was very happy about his service and he was very patient when I asked questions. This is definitely my first choice for oil change!

Walked in expecting to pay $ 80, walked out paying $ 800. The oil pan plug was stripped, so new oil pan, fine. What wasn’t fine was coming by to get updates (didn’t receive one phone call), and getting my car back days later than promised. When I finally did get the car back, the outside and inside was covered in greasy fingerprints; steering wheel, door interior, front fenders, bumper, and hood. I guess I’ve become accustomed to places being more conscientious about it.
When picked up, my car was making a noise, which I figured out was the steering pump. The documentation didn’t mention anything about it, but I went back and the technician said he saw a leak; it should have been documented.
I’m not taking my cars back to this location, and may just stick with the dealer for a while. It will be more expensive, but I was not satisfied with the overall level of service here.

Daniel and the other guy (so sorry I didn’t catch your name!) were really nice, knowledgeable, and helpful!
I stopped by for oil change, only to realize that at this location brake services are offered (I checked online and it said otherwise) and I needed to get the brakes checked out as the brake light on the dashboard wouldn’t go off. They changed my car’s oil and then checked out what was happening with the brakes. Thankfully the break fluid wasn’t leaking and the pads weren’t wearing out, so Daniel explained what was going on. Very informed and kind.
Thank you so much for your help! Definitely coming back here when my car needs service.

Wish we would’ve gotten Chad’s help from the beginning. The manager was super short and basically just shot question after question at me without even bothering to explain the services. He had zero enthusiasm and just looked plain annoyed at being there. I’m a female so appreciate not being given phony recommendations whilst servicing my car but a little effort explaining what he was asking & whether or not he believed I needed it would have been appreciated. Customer service could use some serious work here

Simply the best, punctual, work with your time sensitivity and understand you have other things to do, thank you for the great service

They are awesome .very fast and clean. They vacuumed my car and changed oil all in 15 minutes.

In a nutshell: great oil change, incompetent tire service, and deplorable work ethic from Anderson, the general manager.
Went in for an oil change and a tire balance, left with a very bumpy front end at freeway speeds. I noticed the difference right away when getting on 280 after leaving Jiffy Lube, and every time since. Considering I drive 80 – 100 miles a day, I could tell the difference immediately. I stopped by a few days later to inform Anderson of the problem and ask him to take a look at my tires, make the proper adjustments, and I’d have been on my way. But he told me «there’s nothing we could have possibly done to do that, and we don’t have the equipment to deal with that type of service.» I then asked him if I went across the street to Sears and had them look at it and provide any necessary service, if Jiffy Lube would cover the expense or reimburse me if it was proven that their work was at fault. He told me «I could maybe send you a check in the mail for $ 12.99, what you paid for the service here first.» Thanks. Hard work never killed anyone, but why take the chance, right mister?
No attempt to fix the issue, or even pretend to. Even if he had asked me to pull the car up and faked looking at it, that would have been better than what I got. If the general manager’s work ethic and level of care is this low, it’s no wonder none of the employees are so unprofessional (do you guys really need to drop f-​bombs to each other from across the floor when customers are around? Grow up.) When I took my car somewhere else the next day to get looked at, the mechanic asked me, literally, «any chance the Jiffy Lube on Wolfe was the last place to touch these tires?» And then told me if I value my car, never take it back there. Sounds about right. I’m hesitant to ever take my car to any Jiffy Lube, even for an elementary oil change.

These guys were great and personable. I was in and out of there so quick I really had no time to surf the net on my phone. I will be going back there again. Thanks

Very professional men and fast service! I even left my wallet there by accident and when I called they looked all around for it and found it!

Fast service and super professional employees.

I have been having my oil changes at this location for years.
The customer service is good. By that I mean, no matter who is serving your car, that person would always follow the exact SOP and is courteous to the best possible way.
However, nearly every time I visited, I would see someone new. More so, sometimes the entire crew would be new. Is that an incredibly high employee turn-​over rate?
Last month, I went for an oil change. While waiting, I also had a windshield (chip due to flying freeway rock) fixed. However, after I got home, I found the chip was still there. Though the surface is smooth, the same size of the crack was still visible as before. I went back but they said that’s how it is supposed to be. Even after I told them I had this done before on the same car, the same size of chip, at this same location and was fixed with no marks, they still brushed me off with this «there’s nothing they can do» reply.
I know I won’t be able to win the argument, nor have my car fixed again. I don’t even blame these guys because they are rookies on the job and probably had not done this before.
So my feelings toward this place is mixed. On one hand these people are really nice and polite; on the other hand however, I am dealing with inexperienced workers each time I visit. My conclusion: do not have any other services done here besides oil change.

I use Jiffy Lube for all my oil changes, but have only gone to this location two or three times. In that small sample size they have managed to lose my air filter, lose my oil cap, and nearly lose my dip stick (they left it on the radiator instead of reinstalling it). If you do take your car here, be sure to double check afterwards that you have everything you went in with… or better yet take it someplace else.

If I could give these guys negative stars, I’d give them –infinity. Came here for a simple oil change and they said my differentials were due. I said sure, paid, and drove away. On the freeway commuting to work the next morning and my car started smoking on the freeway. I pulled over and called them, they towed it to the shop, spent 6 hours supposedly fixing it, and sent me on my way. Did it again the next day and took it to a dealership who said Jiffy Lube poured gear oil into my transmission, irreparably damaging it.
Many conversations later and I discovered it would cost $ 10,000 to fix the transmission. Jiffy Lube did not want to respect responsibility and were very rude about it when I called them over to discuss the terms.
My car is only 2 years old and Jiffy Lube is only offering me a rebuilt transmission; my car has been out of commission for 3 months now and I have been without transportation because I do not want to accept their terms. I will NEVER go to another Jiffy Lube again, especially this one.
For the sake of both your health and the health of your car, please, PLEASE do not support this company.

I always go to this jiffy lube and usually don’t have any complains. But today when i went for a oil change, things were a bit chaotic. Two people working on my car opening oil level caps here and there and then they never double checked to see if all the caps were closed. When I asked the mechanic to check the caps were closed, he said they were… I knew they weren’t. When I came back home I had to check for myself. they had left the transmission oil check cap and the coolant cap open.
Bunch of amateur folks worked on my car today. I will think twice before going there again.
Also, their was a grumpy manager around the corner who opened half of the caps and never closed them…

I wish there was an option for 0 stars. There’s nothing jiffy about this jiffy lube. After agreeing to all their recommendations to rotate my tires and then they told me I need to change my brake pads. And they say parts will be here in 10 minutes will be done in 45. Then after 30 minutes they tell me parts will be here in 10 minutes then after another 30 minutes the parts guy shows up without all the parts. & I go outside and I say well where are the parts and they told me that they are in Fremont.
So they put my car back together and after having waited 90 minutes for no good reason I go to leave and of course my tire light is still on. So I asked a guy to check them and he says I’ve already checked them but agrees to check them again. Three of my four tires still need air. So if they can’t stick to what they know and even their signature service they can’t do why does anyone come here for anything related to their car?

I have to admit, I like to change my own oil. I took my car into Jiffy Lube in Cupertino, CA to have my oil changed. I also used the $ 10.50 off by checking in with Unilocal.
I have to say their customer service is really good. I was surprised. It kept getting better. After my car had its oil changed, the techs informed me that they vacuumed my car and also wiped down the windows. They also checked all fluids.
The biggest bonus which is something I could not believe, is as long as you bring your car into any Jiffy Lube station, they will top off the fluids in your car, windshield washer and Engine Oi for Free! That is right, Free. As long as it is in between the 7500 mile oil change recommendation they put on your sticker.
Check it out.