Murasaki Fine Futon Shop

Their price remained the same for over 20 years. The selection is somewhat limited yet sufficient!

This place has been here forever, maybe 20 years or so. Came here to purchased a buckwheat pillow. They have a lot of Japanese futons, bedding, and lamps to choose from, besides pillows.
Great service too!

My parents bought futons here 10+ years ago and they are still working fine today. I recently purchased a futon for my own living room and am quite happy with the purchase, quality, and customer service. I got an extra-​long queen sized futon which came about to about ~750−800 (I can’t remember the exact amount). I think this is a reasonable price for the quality of the futon and their futon covers. The futon itself is very comfortable and the cover is beautiful. I’ve gotten a lot of compliments from visitors who also report back that it is quite comfy to sleep on. It’s the perfect size for 2 guests to sleep on. I really like using their futons as a couch because of the high back. Design wise, you can select your own color and fabric choices for their wide selection of options. I went with the «award-​winning» design they had on display. Tan trim with a dark purple ribbon next to the crane design in the middle.
I did have a problem with the futon as part of it started cracking within the first 2 months of use. I called Linda (who sold me to futon) to ask for a solution and describe my problem. I emailed the company address initially and they did not respond. Linda provided her personal address so I could email the photos and she coordinated a replacement part and a «repair visit». They had someone come out to my place on a saturday and replace the part and reinforce the futon. Perhaps the «extra long» version puts too much stress on the side supports? Though there were problems, I really appreciated Linda’s help and quick response. She even called me the day of to make sure everything was okay and all the replacements were done at no charge.
Very happy with my purchase and the level of customer service. I don’t know if I’ll ever need another futon but I’ll definitely be coming back here if I do!

Finally, the «semi-​finished» bed is in the room! (¹¹⁄₉)
But, still waiting for the center stud (supporting leg), and will need to fix/​trim the center support rail by myself. Pictures tell all the story.
Hope I will have a «complete» bed next week, and hope the (without-​the-​5^th-​leg) bed will be strong enough to support the heavy tatami and anyone who sleeps on it.
Though the whole experience is unpleasant, I still need to say «thank you» to Linda, she is really nice and willing to help. The star is for her willingness to help.

Replacing our futon was so easy at Murasaki! Linda was very friendly and knowledgeable about her products — not only was she helpful in finding me exactly what I needed, but she also didn’t try to sell me anything I didn’t need. I really appreciate that!
Due to their busy Easter weekend, we were scheduled for our delivery the following Saturday. Surprisingly, last night (Easter weekend’s Saturday night) at 8:30 PM, I received a phone call from Linda telling me that the delivery guy just finished his rounds and could go to their store to pick up our futon for delivery. WOW! Talk about over and above service!
We got our futon at 9:00 PM, paid our $ 50 delivery charge in cash and tipped the tired and hungry driver. We received our comfortable futon a week early! Yay!
Thank you, Linda, for your excellent service!

You can’t go wrong with Murasaki’s. Great selection of futon bedding and goods. Linda was extremely helpful and even went out of her way to arrange same day delivery service for us!

Murasaki Fine Futon Shop is inviting and neat. The sales lady who helped me was both attentive and helpful with my purchases, and also very personable. I felt comfortable inside the store and would recommend this place to anyone looking for Japanese futons, frames, pillows, cushions, and lamps. The many designs and patterns available are elegant and beautiful.
I ordered a queen size Japanese futon from them back in August, and my brother and I also picked up two Soba Gara Makura (Buckwheat Hull) neck roll pillows.
My futon was custom-​made in the futon factory over in Fremont, CA. It was supposed to take one week, but the store called the day before I was supposed to pick it up to let me know that it would take an additional week.
I am very happy with the price and quality.

I needed a firm futon for my parents for their back, and this store clerk was pretty knowledgeable, the price was pretty reasonable. The only thing is that if you expecting to buy the futon and bring it home the day of, do not bother to go there! Supposedly they make futon to order (not a bad thing if you r not in a hurry). The factory is in Fremont, so it does take 3 or 4 days, I did another trip to pick up.

A month or two ago we went to Murasaki to look for a futon and frame. This is a quiet little shop, but not so small that you feel uncomfortable looking around. The sales lady was very friendly and helpful but didn’t hover, allowing us to browse and chat together while we figured out what we wanted.
When we decided on the futon we liked, we discovered that you get to pick the fabric and have the futon cover (and cushions/​pillows, if you order them) custom-​made. The sales lady was very accommodating, carrying the fabric samples from one frame to another and lining them up to emulate what the combinations might look like on the different frame colors (you pick a center fabric, trim and main fabric, so it can take a little thought to figure out what you’d like). Her English was not the best, so when we would ask a question she didn’t quite get, she would just start over and cover our wood choices for the frame we liked, etc, while remaining very patient and friendly. She even steered us away from ordering a queen-​sized futon (that would have earned the shop more money) because the size is more awkward as a futon than the regular full sized futon. She also didn’t try to upsell us on a more expensive model, although we did opt for a thicker more expensive futon than the one displayed on the frame we chose.
Even though the futon and pillow covers were custom made, they were able to deliver our order on the following Saturday, which was less than a week from our purchase. Delivery was extra, but included the frame being put together and delivery to another city. During assembly the frame got cracked in a way we would have never noticed, but the driver notified the shop, and they came out with a replacement part the following weekend. Honestly we would have never realized it was damaged during assembly, so I really appreciated them fixing the problem for us.
The quality of the futon is excellent – it is gorgeous and very comfortable. The pillows that came with it were slightly different than those in the shop but were actually much better, I thought. I would definitely recommend this shop, for the service we received, the quality of the futon and frame, and the price for what you get. We are already looking forward to going back!

I was surprised to find this place with a low rating — I purchased a futon there and I had a wonderful experience. I looked all over the bay area for an authentic Japanese style futon that wasn’t really thin and wouldn’t break the bank. The prices range from I’d say $ 200 – 400, and I bought a queen size one for a little over $ 300. It’s been the most wonderful futon I’ve ever owned, and I didn’t want to wait for them to build one for me, so they even let me take the display one! Their beautiful futon covers fit it perfectly — you can buy them ready-​made, or choose which fabric you’d like. Their fabric selection really is gorgeous. Everyone who visits my room says my futon is like a death trap because if you even just sit down on it, you suddenly feel so comfortable that sleeping is inevitable — you can’t even go near it if you don’t want a nap! I never had any problems with the customer service and I’ve been there a couple of times. The lady wasn’t pushy at all and answered all my questions patiently. I’d recommend it, and I’d never consider going anywhere else to buy any futons in the future besides this store.

I purchased a futon there 2 years ago. It was the Kyoto futon. I originally wanted it in a different color, but Linda said that teak was all they had. I’m happy with the product, but the customer service is very bad and unprofessional. Linda pushed a lot of her products, and on my way out, I walked by her car and she accused me of scratching the paint off her car. Later, when other members of my family visited her shop, she suckered them into making large purchases claiming that I had backed-​up into her car and how much she spent to cover the damages. I have not been back there, and I will not be making any recommendations. If you go, make sure you park far away from her light blue sedan.

Horrible customer service. I am currently remodeling my home and went into this store to look for a futon to buy for my son’s room. I have stopped by a couple times, but the store has been closed, but I was able to look through the window and see a nice futon and frame that I liked. I could also see the price from the window, so with money in hand, I called to find out the store hours and dragged my husband over there. As soon as I walked in the store with a big smile on my face, the salesperson shot me a «why did you have to come in and disturb me» look. She got up and asked if she could help me, but it was snotty and rude. I literally looked at my husband and told him, «let’s go». I seriously think she thought we were going to steal one of the 500 lb. futons in the shop. Never going back to Murasaki!

Some of the best prices I’ve found — including online stores! Very good selection of Japanese tanami and futon products. I’ve purchased zabutons, a futon and a tatami light and have been very pleased. In particular, the store manager (Linda) is very helpful and honest.

great place great mattress… but furniture is too expensive.

I bought a futon here and they had a great selection of futon frames and I chose the Kyoto Frame with a 10-​inch cotton mattress.
Their were 2 problems in the purchase is that I was planning on using the American Express, but they don’t accept it, so I had to use a different credit card in the purchase. The other problem was in delivery. I was told that the delivery day was Saturday only and though I purchased my futon on Friday, they said it was too late for delivery the next day and I would have to wait until the following Saturday. Then, the following Saturday, I was told the delivery would be between noon and 4pm, which worked because I had plans at 4:30pm, but at 3:30 I received a call from Linda at Murasaki to tell me that the drivers were running late, and it would be closer to 6pm when they would arrive and she would call me 20 minutes before it. Well, went to my friend’s birthday party, but 10 minutes after I got there my roommate called to say the delivery men had arrived. Luckily, she was able to have them set it up for me.
As for the futon, it is beautiful, the price was reasonable and it’s very comfortable. So, despite the problems, I would still buy from Murasaki.