KeyPoint Credit Union

I came in last Saturday for an auto loan. Pushpa helped me and was able to get me a same day approval. The staff (Pushpa, Hoang, and Be) made the process quick and painless. I will definitely recommend all my friends to come here for their auto loans.

Amazing Service… they gave me check for my car in less than 30 mins… I reached there at 4:45 and even though they close at 5 they worked overtime and gave me the check for loan at same day.

Be Hoang at KeyPoint Credit Union’s Cupertino’s branch was FANTASTIC! I walked in and she greeted me with a smile and my name. Throughout my session with her she was very concerned with my physical disability and offered several things to help me become more comfortable. She only kept me to sign several documents and indicated that she would fill in basic information, which was already captured in my account, so that I could leave sooner. She is very, very professional and informative. I can NOT say enough great things about her.

I’ve never been a fan of banks and so it’s all about the credit union… these guys have ATM’s at my work so it’s pretty easy to use. I’m not much of a power user with direct deposit and a few checks a month. They’ve been satisfactory as far as services offered but their website and phone interaction has never been great. The reason I write this review is because of one employee, Max Mendez. This guy understands their business and more importantly customer service. If there’s a reason I’ve stayed with Keypoint this last year it’s sole because of him. I have a very bad experience with an international wire transfer the first time I used them for that and after much to do finally got it straight. I was very hesitant to use them again but when faced with opening up an account at a bank just to do transfers I decided to give KP one more chance. Luckily that’s when I met and worked through Max. He was polite and well informed and has made every transfer since a complete ease. Give this guy a raise KP, make him the manager, he’s the reason I’m staying after 10 years.

I never had a service like this in any of the big banks. This is the true meaning of customer service. Adriana was really helpful. From greeting, to language, to education, to advice. 5 stars. The funny thing is I got to Keypoint by being rejected and another financial institution. Thanks for that. Now I have my 2 cars there, plus the better rates in the market. I believe this will be the beginning of a long term relationship. Thanks Adriana, thanks Keypoint…

Took them an hour to open up an account for my son who is minor. They were polite but seriously folks an hour?

My fiancé and I have had nothing but good experiences with this Keypoint CU. We’ve had a car loan through them, and just finalized a personal loan. Brandon helped us with our personal loan, and he was incredibly helpful. Brandon was very knowledgeable about the processes, and worked very quickly and efficiently. He was also very friendly and nice.

After the financial crisis in 2008, my husband and I planned to move to a credit union.
First I opened my business account here. After about 8 months of excellent customer service and every convenience we used to have with one of the big banks (except an ATM on every corner) we moved all our personal accounts here.
I’ve had nothing but the best customer service. Errors occur, but instead of an impersonal 1 – 800 number from a company that basically doesn’t care anything about me or losing my account, when I contact the people at Keypoint, I get personalized attention, and great service.
We’ve managed with the more difficult ATM access (the fact that nearly all 7−11s are fee-​free is great when we travel) otherwise everything is wonderful: online banking, mobile apps, security, and other services.

I may be able to update this for the better, soon. *fingers crossed*
I’ll post the long version below, but in short I strongly recommend that you stay away from Keypoint. Their customer service is beyond horrendous. And you can’t trust what they tell you.
The long story:
It Sept. 2012 I bought a new car using a loan from Keypoint. In Oct./Nov. I received a notice saying that they had to take out supplementary insurance which I had to pay for unless I called. I called Keypoint, and was told that they would work directly with my insurance provider to resolve this issue. That it could take a few weeks so I was to ignore any follow-​up notices as they were automatic. In Nov./Dec. I received a newly formatted letter saying I had to respond and that I still owed Keypoint $ 430. I called Keypoint again. They apologized and I was told that they would correct it. I was to expect a confirmation letter in a few weeks. I began traveling for the holidays. Upon returning home I received a bill where I was being charged an additional $ 100. I called Keypoint and was told that Ernie would call me back. After a week of phone tag and Ernie not answering when I called him I tried Chat and was told to call the main line. I called the main line again. I was then transferred to Mandy who said they have no record in me attempting to contact them until 1/​3, that they would not work with the insurance provider directly, and that I had to send in the insurance information to avoid paying anymore for their supplemental plan. This is a complete 180 from everything I was told over the past 3 months. I have since sent them the insurance information as well as my phone bill showing my calls with Keypoint. There has been no apology or acknowledgment of the phone calls and their mistake. I have been told that the insurance document should be enough and they’ll followup with me. We’ll see what happens on my next statement, that is if I haven’t found a way to pay this off by then.

We’ve recently moved to the area and had our run around with the big banks Chase, Wells Fargo, BOA or Amex. With the horrid customer service, ridiculous fees and nonexistent satisfaction we finally made the jump to a credit union. We couldn’t be more pleased with the staff and service of KeyPoint.

Just open my child’s savings account here. I wanted to get away from the big banks and we moved our family accounts over. The staff is so great. When I walked in to set up an account for newest child, the staff recognized me and were so helpful. I wonder now why I was ever with a big bank.

Took an Auto loan from Keypoint. It was really easy… Everything done over the phone, went there to sign the documents and to get the check. I came to US recently in H1B visa and this is only Credit Union which gave the loan for 5 year period at a really low rate…