Citibank

This Citobank is one of the only few open on a Saturday. Due to all of the other retail closures, the wait is very long. I drove 30 mins to get there from my house. There were only 2 tellers. After waiting in line for 49 mins, with 2 young children, the teller was unable to help me due to a password issue. I was told I had to wait another 10 – 15 minutes. In reminded the teller at 10 minutes of waiting (now 40 mins waiting in the bank). Then again at 15 mins. The wait was often 7 – 12 people long. After 50 minutes, the teller was unable to assist me. It was a very simple easy transaction that should have only taken 2 minutes. All in all, 2 hours wasted.

I went in to update my W-​9. The counter asked me for my SSN card! I said I could remember the number, but who would bring the card to the bank? The counter then refused to update my W-​9. It was so strange here. I would never go to this Citibank anymore.

Citibank Executives must have been asleep during the class on Customer Service! They now charge $ 30 per account if you don’t keep $ 50K in each one! Have you noticed most of the branch hours changing to M-​F 10 – 5 and closed on Sat (some are open 10 – 2!). Compare that service to Wells Fargo and Chase, open Mon-​Sat 10 – 4 or 6 at all branches.

In the ATM area there are no pens.

This is the most terrible Citibank that I have visited. The bankers do things slowly and very unprofessional. The waiting time is long and they do not greet you or ask you to come back at later time. They just pretend that you aren’t there. Apparently there is not enough of banker.
Why such a big bank have such a terrible customer service.

Do NOT get a mortgage from this Citibank branch. I’ve been a top producing real estate agent for over 10 years and this was the worst bank I’ve ever had to deal with. We’re 45 days into an escrow and they wont return calls or emails or communicate with me in ANY way. I’m not someone who calls and texts so often the lender cant even do their job. I get that we’re all trying to close this. But when things dont go according to plan, you dont want to work with a company that hides and ignores you. Juan Sanchez was the loan officer but his management is involved too and still, they are incredibly unprofessional, so I say you should probably avoid Citibank altogether, but definitely avoid the Cupertino branch on StevensCreek.

I went to this branch on Stevens Creek in Cupertino because it is closest to my home and transaction has to be done within next hour. I had custodian account for my son as CD account which matured and I wanted to put the money in regular passbook account. Today was last day to do that otherwise it would automatically renew to one year CD. I spent 15 minutes explaining that I like new account on my and my son name. Teller called 2 other seniors, one I think manager to ask how to do it. I was told my son has to be there also to open new account although I have opened new joint account before with presence of other. Then I told her just transfer money from CD to my checking account. They agreed and it was done. I trusted them and did not pay much attention to balances. I came home and noticed balance was not correct. I looked on line in my accounts and noticed instead of transferring money from CD she transferred all money from my savings account to my checking. What a waste of my time. Now I have to pay penalty to close CD. Normally I never had problem with other Citi branches but this branch seems like does business Chinese style.

Customer service is very friendly. I am not a fan of Citibank because they charge high fees. I was here to pay my Credit Card bills and it was done in less than 1 minute. I love efficient service.

TO WHOM IT MAY CONCERN:
I went to the Citibank located in Cupertino, California at Stevens Creek and Finch. I went in to the bank to make a payment on my CITI Diamond Preferred Rewards Credit Card. First off, I was the only person in line. Second, the teller was not paying attention to the line as she had a binder of paperwork in front of her. She noticed me after 2 or 3 minutes and called me over. She did not put aside the binder of paperwork, but, kept it in front of her. Therefore, I did not feel I had her full attention as deserved. She asked me what I wanted to do today. I informed her I wanted to make a payment on my Credit Card. She had me slide the Credit Card through the machine. I asked her how much is the minimum payment due. She informed me $ 26.00 and that it was due today. Then, she corrected her self and said it was due yesterday. Furthermore, she said, «its late» and continued specifying it was «1 day late». My thought in my head was, «Yes. I know. That is why I came in to the bank today to pay it in cash.» What was worse, was that there were 3 customer behind me when she spoke. I handed her $ 31.00 and asked for $ 5.00 cash back. Then, she asked me, «You want to pay $ 31.00?» I said, «No. I want $ 5.00 back.» I walked over to someone near the Citi Gold and spoke with a young man to inform him that it was embarrassing and unprofessional that she spoken out loud that I was «late» and «1 day late».
Is this how a CITI Diamond Preferred Rewards Credit Cardholder should be treated?
How do you expect to get more business when this is how you treat a new Bank Member of approximately 6 months?
You should treat every customer and non customer that walks in the bank as if they were #1. You never know what money they have at other Financial Institutions. This type of thinking is due to the 3 years I worked at Wells Fargo Bank.
I will be closing my bank accounts and keep all of my accounts at Wells Fargo Bank. Change is difficult for anyone. I thought I might try a new bank, Citibank, and move funds over once I felt comfortable. I will keep the Credit Card, but, I will no longer be using the checking and savings accounts.

Dont know when this branch will close down.
Tellers are ok but it feels like a ghost-​town inside. The bankers (those are the ones in the suits to the right as you enter) look bored with their jobs and sit poking at their computers with nary a customer in sight. Their service is pretty bad even when a customer comes to them.
Once I had to wait upwards of 45 minutes to get a simple account servicing done coz this banker had no clue on how to use the systems. I guess Citi doesnt believe in training. She was constantly running to her manager to check on how to this and that.
Also doesnt look like Citibank wants «normal» folks banking there… only if you have lots of money, they want you there else they almost look down on you.
I am moving to Chase… they atleast want the common man in the bank branch.

Go see Ken and put your money with him… that is all I can say if solely because Ken got me in and out in under 30 minutes with a new checking & savings account that is letting me actually save money.

Of all the Citibanks I’ve visited, this is the friendliest and most welcoming branch I’ve entered. The tellers are always ready to help and super friendly.
One drawback is that sometimes they only have two tellers and the wait gets pretty long.

What a stupid company. I hope they go under.
I was $ 11 under the monthly payment due to a calc error and sent another $ 500 3 days after the deadline.
They raised my interest rate from 7% to 25%, gave me $ 300 in interest charges for the previous month, and a $ 39 late fee. Works out to 13 990% interest on the $ 11 for the rest of the year.
I called many, many times and figured out that they accept the following reasons and will return the rates:
Hospitalization
Death in the family
Loss of job
I was actually hospitalized during the period in question, so they lowered my rates back down.
Then they closed my account after 11 years because «I rejected the change in terms.» What a bunch of morons. Pay back your government loans and close yourself.

I jumped ship from Wells Fargo when Citibank was offering $ 200 to open an online account. I’ve been extremely happy with their online services and the service at this particular branch has always been good. I’m not a Chinese speaker, but I know that this branch conducts business in both English and Chinese, which is a very useful service to Cupertino’s burgeoning Chinese community.