Cupertino Inn

You will like it more if you keep contact with the Hotel crew to the minimum. It seems some need training, others are extra welcoming. I added one star solely because of Betty, that pretty girl up front. Thank you Betty.
The Hotel is nice, Its not the quietest in the weekends but has spectacular rooms, beautiful pool area, generally a warm, nice ambience. Their breakfast is excellent. Every afternoon they have free drinks and hors d’oeuvres. Nice !
Hope they fix up some of their issues, they have stiff competition in the area, there is Aloft and the Juniper close by. These are probably some of the best Hotels you can find in the silicon valley, so this Inn needs to keep working to stay competitive.
Warning to guests — Free are NOT those package munchies you find in a bawl in your room

It is a fine hotel. 100% no smoking. Clean, Good breakfast, Good location. They will pick up at SJC & drive you to local offices too.
Only thing which surprised me was no gym.

TL, DR: this is a great place to stay if you need an affordable place in cupertino.
I have stayed in numerous hotels throughout my 21 years of life and I have to say that the cupertino inn was a refreshing surprise. I wasn’t expecting too much of the place, looks fairly generic on the outside but the inside is quite pleasantly decorated. The room I stayed in was quite spacious for the price with very attentive cleaning services.
The real highlight is the free perks. Breakfast is completely free and boy is it delicious. I was expecting your usual continental affair of muffins and coffee. Instead I found a full made to order omelet service along with a few other buffet options, fresh fruit, all the juice you can drink, endless coffee, and even a waffle maker. It was glorious to have every morning. There is also a pool and hot tub open late hours. Oh and who can forget the nightly happy hour with free drinks and food, with the options changing every night. Needless to say I really enjoyed my experience here.

This is an interesting hotel… I’d say a 3 star location with a few 4 star attempts. I would stay in this location if traveling in area.
Pros: nice small location convenient to Saratoga & to freeway.
Rooms rate B… spacious, well laid out, soft feather pillows… personal heating/​cooling system, HBO.
Pool & hot tub area… clean, cozy, both salt water system, nice teak furniture to lounge.
Pool table outside for quest use.
Evening reception & breakfast both EXCEPTIONAL. Breakfast is cook to order omelets, cereals, waffle machine, juice, coffee, tea, milk… A++, well stocked, clean, attentive. on top of it staff for breakfast.
Con: coordination between front staff, housekeeping & reservation system. Big minus
–Requested early check in…1 or 2p told no problem. Actually arrived at 3p… after discussion (lash saying can’t check in until 4p. I sd reservations said would be no problem. Then she reviewed system& said no problem, she saw notes on system. Checks in… gives keys, verified room cleaned. Then go up & room definitely not cleaned. Back down… sorry, New room. All good .no problem. Until next morning, run down for breakfast& can’t get back in room. The system had locked is out of room. We had to go back down twice yo actually get in room. First they re keyed… still no entry. Second they had to come open room. Odd as had requested 12 check out& it was 10:30. End of day… the process between front desk/​registration & housekeepers… just equal frustration. We won’t even talk about the accounting practice of holding $ 100 deposit for 45 days after stay! That’s ridiculous… sounds like accounting trick to float money. very unethical practice.
I would have rated location 4 stars, but I felt cons where substantial.

DO NOT STAY HERE! I drove up for the night to attend a business meeting the following morning. Cupertino Inn looked pretty convenient as it was located right across the street from where I needed to go. This place was horrible. The room was dusty, smelled like mold and was next to an ice machine that kept me up all night. The staff were uninspired, unwilling and overall C players. I will be warning my colleagues to steer clear of this place for all subsequent meetings with this particular client. I will also advise all future clients not to stay here. ALoft a block down is INCREDIBLE!

Happy hour with free drinks, free breakfast, and free access to the local YMCA along with their classes… What is not to like about this place? Staff were friendly and very accommodating. Facilities were very clean including the room, pool and hot tub. The bed was very comfortable and the bathroom was stacked with all the basic necessities. Thought the design of the property was great and appreciated walking out of the room and being able to feel the fresh air within this open plan hotel. Great spot! Location wise is not great for tourism, but work folks might find this a good spot.

The staff are really good. The night shift guy Sohan is really helpful and is cool as well. The facility is good and I would love to come by this place again.

Well, I see the GM provided a comment to my review. Agreeing they missed the mark for a 5-​star review is positive, but why not offer to pay for my snacks on the day you didn’t clean my room? $ 10.
You know, the little things…

Absolutely love this Inn! I have to start off and stay that we travel a lot and this is defiantly one of the top places we have stayed at. The «room» is more of an apartment style layout, with a separate living room with bar, huge bathroom, and separate bedroom. Its really just like an apartment.
We loved the staff! Everyone was so friendly and kind. They were invested in you as a guest and even remembered our names and our dogs names! Honestly it was a lovely experience to stay at a hotel with such high standards for hospitality.
Thanks to everyone who made our stay so lovely!

I used to live in California. I was missing the friends I made. So I joined my husband on his business trip to Cupertino.
We were greeted warmly at the front desk– given details about breakfast and use of the YMCA, nearby. The next morning and every morning we had wonderful breakfasts. The cooks and wait people could. Not be any nicer.
Housekeeping staff was nice and always making sure we had what we needed. The desk staff always left you with a warm greeting. The pool is beautiful, the rooms are comfortable. This is a great place to visit. Especially if you like a smaller hotel not like the chains.

This hotel served as my home for a week while on a business trip. I liked the hotel overall and here are a few pros and cons:
+good location, right next to the freeway made for quickly going where u needed
+very nice and private suite.
+staff is very friendly
+complimentary breakfast in the morning was fantastic. (Surprisingly abundant and food was well prepared and tasty. Make sure to get a delicious omelette by the very nice cook named Alejandro Flores.)
–my room was facing the freeway and the windows are single pane and noise leaks in. Not loud enough for me to lose any sleep but could have been quieter.
–very few outlets in my suite, and no USB ports. It’s 2016 please upgrade your technology.
–no fitness room. Instead they tell you to go to the local YMCA for free. Yeaaaaa I’m good.
Overall, I will stay here in my future visits to the area.

Great hotel far exceeded my expectations. Check in a little after 4 our room wasn’t ready so we got upgraded to the executive room. Happy Hour was awesome they have cheese and crackers with chicken sticks too. Happy hr was nice of them to offer free drinks. Came back from dinner and just relax with the wife in the hot tub. Woke up to a great continental breakfast. Make your Own omettles awesome. We celebrated our 7 year wedding anniversary and we might just make this our yearly trip

I went in for a biz trip. Upon checking in the front desk asked if I would like to have the «key» to the mini bar which would mean extra fees and to which I said no. There was a bowl of candies/​chocolates on this desk in the room and I took one piece of chocolate. It turns out whatever in that bowl was also part of the mini bar and thus I was charged for that piece of chocolate. Obviously it would not require any «key» to access to that bowl sitting on the desk. I hope the front desk had told me that, and in fact I still don’t even know where the mini bar would be in the room. Well buyers you can decide for yourself. I guess learn my lesson and don’t touch anything until you specifically ask them if you don’t know for sure. Otherwise they would be happy to charge you. Wifi was quite slow.
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It doesn’t matter if these are the same procedures in the entire universe as infrequent travelers who happen to be too busy to read everything simply wouldn’t know. If you don’t want to put the bowl inside the mini bar for «some particular» reason, why don’t you put an elegant cover on the bowl with «NOT FREE» on it?

This hotel is very good. The rooms are cozy, they have a very nice complimentary breakfast and complimentary happy hour. The wi-​fi is included and it’s much better than most hotels I’ve been. The staff is also very nice.
They have a shuttle service that can be very handy and the park is included.
It’s a shame the pool almost doesn’t get any sun, because of the way it was built.

What would have been a three stars stay quickly turned into a one star review this morning when my husband smelled smoke while we were still in bed from our second floor room. I quickly got up and peeked outside to the swimming pools to find smoke from everywhere. We started grabbing for clothes and shoes as I heard someone calling to room 215, two doors from us and then nothing and no one else. My husband soaked a hand towel with cold water, gave it to our four year old daughter and my family rushed ourselves out. A smoke alarm first turned on about 10 – 15 minutes before but quickly stopped after a couple of minutes making my family and I believe that maybe someone smoked a cigarette too close to an alarm. We didn’t hear a loud consistent fire alarm, it again sounded more like a smoke detector going on and off.
When we exited our room we realized that there are no signs pointing to stairs or any fire exits in the hallways. We were lucky the breakfast cook was in the outside patio across the hotel and I yelled to him asking for where the stairs were. He visibly kept his eyes on us to make sure we entered the right door to the second floor lobby where we found several doors that again were unmarked as pictured in one of our photos. We were lucky another hotel guest was right behind us and showed us which one led to the stairs. Once waiting in the lobby we watched multiple firefighters walk in circles because the door leading to the stairs from the lobby was also unmarked. Guests were telling the firefighters where to go.
In the end we were able to go back to our room and gather the rest of our belongings. My family and I quickly changed, grabbed the rest of our stuff and headed to the lobby. From my understanding, a fire erupted from the laundry room which was several doors to the right, downstairs from where our room was. The fire took three fire trucks and about 6 – 8 firefighters to quickly contain and extinguish.
When we were checking out the front desk personnel said nothing more than what he was expected. He said we were good for our check out and set for the day. He did not apologize for any inconveniences that the ordeal might have caused us. He did not bother asking us about our stay or even how we were doing upon arriving to the front desk.
The rooms here are clean and great looking even though there is no mini refrigerator available for use and they charge $ 2.50 for a regular twix candy bar. But I didn’t get the sense that my business mattered to this establishment so we probably won’t be back and I probably won’t recommend the place.
This star goes to the cook who kept cooking for guests through the smoke and for the woman kitchen personnel who kept the coffee and hot water replenished and the lobby clean with a smile. That’s all.
In Response to Management who’s responded to my review:
Please don’t apologize for things you clearly don’t take responsibility for because it only makes the apology empty.
Thank you for telling the Unilocal community what’s verified by the fire department. But as a guest in your hotel who was present at the time of the fire on your property this morning, I stand firm on what I experienced today.
I Did Not get a phone call from your staff alerting my family of the fire.
I Did Not see Signs for Staircases on or around the doors leading to the ‘Stairs.’
I Did Not see posted signs in the hallways or walkways for ‘Stairs.’
Guests Did Have to tell firefighters where the staircases are on your property when they first started arriving.
For the safety of your future patrons it would be helpful to also post these signs instead of just marking exits as you claim.
It would also be helpful to check on each and every guest, because maybe you do check for some but today nobody checked with us, as we are leaving your premises to make sure that we enjoyed our stay.
–signed a paying guest of your establishment

Beware: Hidden Fees!
I was charged an extra $ 40 upon checking out. According to the employee at the front desk, this was a «resort fee» that was added on to the bill of any guest who booked through a website like cheap tickets.
Now this hotel says that it is my fault for not booking through them directly. So let me get this straight – you sell your empty rooms through other sites and then add on a hidden fee and then blame the customer for not booking directly. The reason consumers book through rate savings sites is to save money and hotels get to fill their empty rooms at the last minute. If I wanted to pay full price, I would have contacted you directly.
This is just blatant hidden fees. And you got the $ 40, BTW, not the other website. I just want others to be aware of this sneaky tactic so they can make an informed choice.

Horrible. Take your money elsewhere. Customer service is terrible. They will make a mistake, blame it on you, and force you to pay for it. Rachel will apologize and tell you how sorry she is that she has to take your money, but will do it anyway.
Also ridiculously loud. I couldn’t go to sleep until 1am because someone was on the phone. And the construction work on the roof starts promptly at 7am so don’t plan on sleeping in.

I really liked their shower head. It was detachable with perfect water pressure. I did not care for the actual room because I kept sneezing and the AC made a really loud noise. The bed was rough to the touch and the bed frame stuck out so much that we kept hitting our knees on the corner. The bathroom made up for the bedroom. The bathroom was spacious and had a great magazine and toilet paper holder. The very best part of my stay was the complimentary breakfast! I felt like it was Sunday buffet brunch on a Friday. The omelette chef was really nice and catered to our liking.

I think a hotel like this should deserve five stars, three for the great bed and pillows and two for the yummy breakfast.
I can only given three because I have to take two stars is away for terrible service.
Their checkout time is at 11 and if you request a 1115 or 1130 check out it’s an additional $ 50, period.
I know this hotel will always be busy because of its location but that’s no excuse to treat your customers poorly.
When I came down to the front desk to ask nicely for a later check out the clerk would not even look up from his computer screen, he just said it’ll be $ 50.
I asked what about if it’s just 15 minutes and he said the manager will still charge you $ 50. I stay in hotels about 200 days a year and this was a first.

I stayed here over Thanksgiving weekend and I got a good deal of $ 99 per night. I tried booking this hotel through
but they tried to tack on a $ 120 resort fee on top of the $ 99 per night rate for three nights so instead of paying $ 332 for the three nights plus tax,
tried to charge me $ 452 instead. I don’t know what that scam is but all of the hotels in Cupertino charge this misc fee if you go through
.
I booked the room instead through
for the same three nights and I only got charged the $ 99 a night plus tax.
It’s a nice hotel and ridiculously secure. The rooms are clean but I wish they had more outlets in obvious places like on the desk and night lamps. This is the cheapest ‘luxury’ hotel in Cupertino in a safe part of town. Plus, I got a view of the Apple campus across route 280.