Jiffy Lube

I was in a huge hurry and I had to have an oil change immediately. They had one technician on duty and zero cars in the stalls. When I went inside there with a customer that they were having trouble running his credit card and the manager said, I’ll be with you in a minute sir. After standing around for five minutes I I said can’t we at least get him started on my old change and without even looking at me he repeated in a more stern voice, I will be with you in a minute sir. So I gather my things and I went to another Jiffy Lube.

Do not go here! Warning! Warning! Warning! If I could give zero stars I would. Read the reviews before you take your car to this disaster. I never take time to post complaints but this place is so bad I would not let this go. Spent $ 94 on an oil change that leaked. I am an idiot for spending that much on an oil change with synthetic oil. It took 30 minutes just to put the bolts back on my oil pan. I was suspicious of the workmanship so I took my car to the cumming Ford dealership and they confirmed my car was leaking oil because Jiffy Lube could not even put the oil filter in correctly. Read the other 7 reviews that state how incompetent these folks are. Never again will I use Jiffy Lube. For $ 94 you would expect better, they did not even vacuum my car out or put the right air pressure in my tires. What an incompetent staff that takes no pride in their work. They do not care and just want to milk you for as many services as possible and take advantage of you. I saw this in action as they try to upsale every customer that comes in the door for services they do not need. Do not go here or you will be sorry like I am. Had to pay $ 50 to fix their work.

DO NOT GO HERE! I went for a simple oil change. I didn’t think there was much they could screw up, but they didn’t change the filter like they said, they either didn’t properly tighten the the drain plug, or didn’t properly replace the seal for it, and they told me my car required synthetic oil (double the price), which it does not. I lost a quart of oil before I noticed the leak at my drain plug, and I can’t exactly remove the drain plug to fix the seal without losing more oil.

Do not go here! They are completely incompetent. I went in for an oil change, tire rotation, and coolant flush. I got down the road just a bit and noticed a thumping from a back tire. Turned around and had them check… they forgot to tighten lugs! They tried to play it off as being something more complicated than a dumb mistake, but fixed it and I drove home. The next day I thought better of it and checked my fluids… coolant reservoir was empty! I called and chewed them out. No apology… offered to top off my coolant. I laughed… They will not ever see me again. The oil was at correct level – not entirely sure they actually changed it though.

Went in for an oil change and was informed they were out of oil filters … Pretty sloppy management for a company to be unable to provide its primary product.

I didn’t even have to step foot into this place to tell you its horrible. I called to see how much they charge for an oil change and they picked the phone up and hung up on me. I figured i had lost connection with them on my phone so i called again and someone picked up the phone and said «what» in a tone like i pissed them off. I hope this place shuts down. Why go to work if you don’t want to do your job?! I wouldn’t even rate this place one starr. A .1 star would be more sufficient. This place is a disaster and should never have anyone in here!

This is the first and last time I will ever go to Jiffy Lube in Cumming. The service I received was absolutely terrible. I was overcharged and did not receive the majority of the services they told me they provided.
They told me they inflated my tires but a day or two later, my tire pressure warning light popped up on my dash. When I checked the pressure, it was WAY below what it should have been (Not to mention my valve stem caps were missing when I went to check my tire pressure). The mechanics told me it was right where it should be. I also never received the tire rotation that I should have. I did receive the oil change I went for, but again, I was overcharged.
The other things they did wrong were small, but still enough to lose my business. The mechanic told me my windows had been washed, they obviously had not. I was informed that my washer fluid had been topped up, which it had not. I was supposed to have a new sticker placed on my windshield indicating my next oil change but, surprise, it’s not there.
I will not be going to Jiffy Lube again and I would not recommend this business or it’s poor service to anyone. If I could give this business a half-​star rating, I would.

They tried to ruin my transmission!!! They were a nightmare to work with! Their corporate office called me a bully! I had to have another garage fix their mistakes. I will never use Jiffy Lube again!
I had my transmission fluid flushed at this location. As soon as I pulled out, my transmission started making noises. The noise was very repeatable. The manager and the techs looked at it, but couldn’t figure anything out. The manager kept trying to blame it on other engine parts. I took it to another garage (Scott’s Auto Center, where I will always take my cars from now on) where they found out that Jiffy Lube didn’t put enough fluid, and the WRONG fluid!!! I brought this up with Jiffy Lube, but the manager maintained that they did everything correctly. The Jiffy Lube manager kept telling me that he would let me fill out an incident report, but that he had done me all these favors, and that they’re just going to find that the problem wasn’t because of their work. I came by to fill out the report, and through the process, I realized that the manager didn’t have a clue what transmission I had in my vehicle. We filled out the forms, and the manager kept putting all kinds of things in the comments to make it all sound like all of our conversations happened completely differently than they did. I refused to sign it. I was contacted by their corporate office the next day. After I was able to prove that Jiffy Lube was at fault, we argued about how to handle the situation, and then the Jiffy Lube representative called me a bully!!! In the end, they paid the other garage to re-​flush the transmission. The same noise hasn’t happened again since then. But I’ve had some other random transmission problems that I’ve never had before, but aren’t repeatable. I probably can’t prove is Jiffy Lube’s fault.