Handy Hero, Inc.

Handy Hero was hired by Eos Real Estate Management Group’s Dawson Forest Apartments in Dawsonville, Georgia to diagnose a problem with a sound system in our business. They sent a proposal for $ 100 for the assessment/​diagnosis. When the subcontracted technicians arrived, they were about 10 minutes into their diagnosis before they realized they could not diagnose the problem with the sound system without a working receiver. A representative of Dawson Forest went and purchased a new receiver from Radio Shack (5 minutes away). The technician also requested some speaker wire be purchased in case if was needed. When the representative from Dawson Forest returned 15 minutes later, the new receiver was plugged in and sound system started working. The speaker wire was returned to Radio Shack. The technicians went to prepare the paperwork in their van (where they sat eating in the van eating for nearly an hour) and retuned with a work order and invoice for $ 500. Dawson Forest was told by Handy Hero that prior to any additional work being done outside of the original $ 100 proposal a new proposal would be sent for signature approval. This never happened. The technicians stated that this always happens with Handy Hero; they left with nothing signed. Handy Hero then proceeded to make unprofessional phone calls, unethical remarks, and vindictive statements to the business and its staff. The technicians were on site for around two hours with half of that time spent in the van. No more work was done outside of assessing the sound system and plugging in the receiver. No additional or modified proposal was sent and signed-​off on. It was incredibly unprofessional.

I have had several jobs done over the years by Handy Hero and have always been pleased. They installed ten-​year batteries in our fire alarms, which were 20 feet up. They also installed child locks on the front and back doors. I was always happy with their work and would recommend them to anyone.

Excellent service! Good prices, nice people and high quality work. Highly recommended

Over the years I’ve had several little projects done by Hero’s people. This time around it was more ‘zero’ than ‘hero’ though. Never got the promised callbacks of when the work could be done. There were always excuses of the weather or too much work causing too much backlog. He gave me his cell# at one point and then I got chastised a few days later for using his cell phone which as he claimed he did not check because of the volume of calls he received. Overall he seemed too busy for any new business, and after waiting around days for something to happen I moved on and sought someone else.

I originally had a quote done from them on my bathroom. I recently emailed the owner, Hero, to have some of the work done and my email was ignored. Figuring maybe the email was sent to spam or never arrived, I called and left two messages. The message said when you leave a message they try to call you back within 15 minutes. I still haven’t received a call and that was 3 weeks ago. Bad business practices. Will never recommend or have any business done by them. I had someone else complete the job and they did excellent! Don’t make a mistake with Handy Hero.