Rick’s Musical Instruments

Unethical practices.

I had to write this review as I’m surprised about all the negative ones. If I could do a half star, my rating is 4.5 as I have never had a bad experience and have been using Rick’s to repair my baritone saxophone and purchase parts & accessories for years now. Jamie is my favorite employee, has a great personality, and is extremely knowledgeable about woodwinds, especially saxophones (he’s a pro musician and repair dude). He’ll even give you tips about cleaning your instrument and oiling to cut down on unnecessary trips for repair. If you have a question and that person isn’t an expert, they’ll hook you up and get your question answered. This store is well organized and sells and rents instruments from rock band to symphony and everything in between, including a huge assortment of sheet and book music, including instructional books at rear of the store. Took off half star: I can’t critique the music lessons, as I’ve not taken any here (but the practice rooms need more insulation!). Another only slightly negative factor: Store is on the back right of another building: To access front door you have to climb stairs (or ramp) and walk a ways to get there. Final thought: if you need something they don’t have, they’ll get it for you. (No, I’m not getting paid and I’m not related to anybody here). ;-)

I didn’t understand the negative reviews before, but now I’ve changed my mind. The people at Rick’s tried to rip me off the likes I’ve never experienced before and hope no one ever has to hereafter. I ordered a box set of high end cymbals and when they arrived I immediately noticed something wasn’t right, the factory seal on the box was broken, cymbals were removed, and they had used a magic marker to cross out the printed description of the contents of the set. When I asked why was it tampered with and a cymbal missing they tried to turn it around onto me and say it was what I ordered. I was furious and got my money back. The owner Rick stepped in and was getting agitated that I was calling these frauds out on what they were trying to get away with, which was to keep the extra cymbal I was entitled to in the complete set, sell it on it’s own for 100% profit at my expense. I told other musical instrument business owners about this corrupt, fraudulent place and they were in shock, perplexed, and disgusted as was I about this whole fiasco. A warning to anyone reading this, do not order any big items from these guys, they’ve lost my business forever.

This people just bought a music school in Rehoboth MA. That school was very nice! Now, it all change… My experience: In september I took only the last week class, 1 class, and wanted to pay just for that class, the lady in the front desk charge me for the whole month of September, and told me she will take care of the balance and let me know what to do after. Pretty much I pay for that class and 3 more for October. When I get to the school, for my third class in October, which I already paid for, they gave this letter saying I can’t take anymore classes before I pay. I ask the girl in the front door, and no even one «sorry’, «let me fix this for you»… instead it was an argument, speaking over me, etc (very rude employees here! — No clue about costumer service). So I said I dont want more classes here, and ask for a refund for the class I already pay for… now they do not want to give my money back!!! How is that? A costumer pay in advance, then you tell the costumer he can’t have more class unless he pay (pay for the class he already paid), costumer ask for a refund, now you say there is no refund… Stay away from this place. Rick’s Musical Cumberland RI or Rehoboth MA, for sure the same bad service!

i would not recommend ricks music store in cumberland. the folks who teach private lessons are extremely rude and do not work well with students, and the staff that was there was extremely unhelpful and very rude. they guy was just nasty and so was their ONLY drum teacher. this was my 1^st and last time ever in this store. i will go to the music complex as they are way more flexible, knowledgeable and all around super nice and helpful. ricks you have FOREVER LOST MY BUSINESS, AND I WOULD NEVER RECOMMEND YOU OR YOUR TEACHERS TO ANYONE!

I was looking to buy a saxaphone for my daughter. She has been taking lessons for 3 years now and since she seems to be sticking with it, we decided she should have her own.
I heard that Rick’s was having a black Friday sale on the Saturday after Thanksgiving. The entire store was marked at 50% off. It was well worth the trip to Cumberland for the savings.
Not only were the prices right, but the staff and the owner were friendly and incredibly helpful. I have zero music knowledge, but felt very comfortable making this purchas with the staff walking us through the options. This purchase was one of the «feel good» buys for the year. We shopped local!