Torrid

Love the staff. They’re always so sweet and helpful… It would be good if they had more than 1 person operating the register though… Waiting 20 minutes to buy your stuff gets annoying when it turns into an every visit type of thing…

Why did it take 10 minutes to get rung up? There were two cashiers when I was waiting and while I’m still waiting one decides to leave. The cashier there apologized for the wait, although I was already at the counter when she came with some items for another customer. She was opening an account for the customer. I’m thinking, if you’re going to open an account for a customer knowing how long it’s going to take, why don’t you ask the customer if it’s ok to take the next customer while she’s writing down their info? This whole time I’m also waiting for some boots that I asked another worker to see if they had in my size. Even the customer that was being taken care of informs the cashier that I had been waiting a while. Mind you there was no line, just me standing there. I’m sorry torrid I’m not confrontational. So I just put back the merchandise I was going to buy and left. Going to have to drive to montebello to shop at the torrid to buy my clothes.

Every time I’m here the checkout is sooo slow. It’s not even that the line is long, they just move so slowly when they check you out.
This store is good if you are plus size AND punk/​goth. Very specific style here.

Love this store! I often buy things online and pick them up in store. The selection here is huge and the customer service of the workers is amazing! They are always willing to help you find something or grab another size for you.

So normally I have a good experience here at the store but today was quite different. It ended up being where I had to wait about 15 minutes to get checked out for one item as there was only one cashier the other employee was just kinda in the background putting up clothes and watching the line get longer and longer about 7 of us were waiting to be rung out then she finally stopped what sge wqs doibg to come over and help out her fellow coworker. Also when I first came in I was not greeted at all which is not normal when going into torrid usually… so today was not a good experience for me. In general I just think that the prices of everything are just too expensive being a plus size woman it’s already hard as it is finding clothes and then to come to a store that’s very stylish and upbeat and you want to get the clothes they end up being very overpriced and not durable making you have to buy more and more outfits they Just Don’t LAST AND ARE NOT Worth It FOR WHAT YOU Spend there. So those are some of the cons. Pros I would say that it is very clean and the store looks very organized, great music very upbeat and usually people do greet you when you come to the front door with a pleasant attitude. Just kind of upset that I had to spend almost 25 dollars on a pair of their footless leggings/​tights –_​– waaay to over priced!!!

I do not remember the lady’s name that came over to me but she was a gem! I was looking for something that they didn’t carry and she told me what stores she thought might have the item. Then she told me about their specials and was sooooooo sweet and helpful I wish i could have bought one of everything in the store! I will definately go back and shop there again!

Love this store! Lots of wonderful clothes and the sales staff are always so nice and helpful.
It’s always a struggle trying to find store that will treat crossdressers with kindness and respect. I’ve shopped here many times and have always felt welcome.

Mona is the best! I’ve never been waited on in retail with such expertise and graciousness!

Today I had the best of the best experiences at Torrid. Everytime I go, it gets better. I wish I had the name of the team that previously helped me. They were great. The team that helped me today, Cesar and Keara, were super awesome. I really enjoyed them. They were attentive, yet gave me the independence to explore the store at my leisure. Cesar, you are greatly appreciated!

Torrid and I have had a long, up and down relationship over many years. While this may no longer be the cool punk rock, rockabilly, indie and goth shop that it used to be many moons ago, you can still find some pretty cute clothes here that are up to date and for not a bad price. So it should be no surprise that my first place I shopped at here in LA was at Torrid. Let me just tell you that the clearance section at this store has to be the largest I’ve ever seen. It was well organized and easy to navigate and you know how ugly things can get during huge sales. The sales guy there was super rad and he tuned into me being in my sales zone that creates hardcore tunnel vision and he seriously caught everything I was throwing at him and protected my items against other sales insanity induced shoppers. It was amazing. Thanks to the great staff, I was able to buy a ton of stuff at a great price. The sales team was so good that they convinced my skinny homegirl to buy something. I mean, this is a plus size store! I have to respect that level of skill and ps, she is still in love with her purchase.
PIECE-​O-​ADVICE: Don’t ignore the shoes. If you have wider feet or calves, this is definitely the place for you to stock up on boots and etc. Many times Torrid put their boots and shoes on sale and you can get them are ridiculously low prices, so pay attention. :)

I love this Torrid! It is a bit on the small side for a Torrid but the staff is very welcoming and always helpful. I’ve been a shopper at Torrid since the first store opening in Brea and while in my late 30s I know I’m far out of the audience they’re aiming I still feel that I can always find something that I can make work for me. Even if I’m not buying anything that day I always stop by if I’m in the mall just to see what’s new. The sales staff is also great at just getting out of your way if you’re not really looking for help that day. My wardrobe is starting to have fewer items from their collection in it but it is a great place to pick up fun blouses, tees and some racier items that some of the other plus size stores just don’t carry.

Nicole is by far the best customer service person I’ve ever encountered. Torrid is lucky to have her.
The clothes are exciting, fashion forward and sooooo welcomed by the plus size community.
HOWEVER: the prices are very high – worse than Lane Bryant.
And that the clothes are horribly manufactured (or maybe just plain cheap?) Though they don’t look cheap.
But, after many, many purchases I can honestly say that about 80% of it ripped in weird places, buttons fell off, trim fell off, sequins disappeared, straps detached, details frayed (and frayed badly!). Everything just becomes «worn» way too quickly. It’s disappointing.
My suggestion: don’t expect to wear anything from this store more than a few times. It’s a shame that the tailoring cannot be made more substantial, especially for the price they charge.

+ Great customer service — they tend to you, make recommendations, will hold your bags while you shop, and will leave you alone (for real) if you ask.
+ Decent clothing, shoe, and accessory selection. Most of the pieces are well made and suit larger/​curvy/​big body types that are appropriate. Nice selection of contemporary/​modern clothing as well as those that teenagers like (urban wear)… a little something for everyone in a small space
— Unfortunately, can get quite pricey. I got an amazing top that was worth spending $ 60 on but I wasn’t going to spend $ 40 on a little cover up I could get a few stores down for $ 10. So shop around, this mall has 5 – 6 stores for plus size women (outside of the normal Lane Bryant) and you could find some things cheaper.
But for the quality pieces (long lasting jeans, corsettes, dresses you intend to wear more than once, platform shoes that will hold your weight) this is the place.

I went here yesterday to find an outfit for a dinner I was going to. The lady in here was soooo nice. I told her the type of event I was going to and she found me 3 of the most gorgeous dresses. I ended up spinning 92 dollars when I only planned to spend 30. She actually carried my dresses while I shopped and she made me feel special. She told me I was cute and even how to wash my liquid leggings. :)
But the thing about Fox Hills mall Torrid is that their is a abundance of skinny girls in there. Excuse me, but while I’m shopping for my plus size wear I don’t need bulimic Bianca looking at me the whole time.
O this is the only Torrid in L.A. that sells Urban wear IE apple Bottoms, Dereon, Baby Phat… If that’s what your into.
It’s unusually cold in there but that’s alright big women tend to sweat.
:) Only reason this gets 4 and not a 5 is that it’s a little smaller than most Torrids.