The Vault Pro Scooters

We purchased a scooter for our son on line for Christmas. He loves it but we were having trouble with the bar getting off kilter. We drove up from HB and received awesome customer service from Aaron. He was extremely helpful, figured out what was wrong with the scooter and fixed it right on the spot. He took time to talk with us about the sport, where to ride and how to properly fit your kid for the right ride. We highly recommend The Vault and will continue to use them for all our scooter needs.

I bought a motorized board from them about a week ago and the guy was so nice! He was fast, efficient, helpful and my niece loves the gift. I would definitely go back. A mom in the Moms of Westchester recommended this place and I am so glad she did.

I am very disappointed at The Vault Pro Scooters. My son provided me a list of items he wanted for Christmas and 10 of them are from the Vault. I order the items and to my disappointment a shirt I ordered was out of stock after the fact, then I get my order today and 6 items are missing. I tried calling ALL day and after 6 hours of calling I finally got a hold of someone. Explained the missing items and asked for next day shipping and they are unable to send. How frustrating to order items for Christmas for my son and to not have them for him. BIG let down The Vault. I will be taking my business elsewhere.

Omg sooooooo happy with my scoot thanks guys just got it today and they just shipped it yesterday got to luv that speedy delivery you guys are the best

I ordered some parts online for my son for Christmas. I figured they would come in a few days because his buddy ordered basically the same stuff a couple of weeks before & it arrived without incident. I only ordered items that were listed as in stock. 3 weeks later no parts and no word from TV. I Have left a couple of messages & emailed. When I call during business hours no one picks up. It is beyond bad service. How hard would if be to send a message admitting there is a delay on the order. I will NEVER buy anything from these guys again.
Last night (3 weeks and 4 days after ordering) I finally got someone to pick up the phone and he was very apologetic and nice. He processed the order on the spot and supposedly it is on it’s way. I gave one star originally, I will give them one more for apologizing. I will be adding another comment if the stuff doesn’t arrive in the next few days though. I am still not planning on getting anything online from these guys.

The Vault Vision = «Everything we do revolves around the customer – you are the heart of our company. We do what others have only dreamed of! «
dream = nightmare of customer service. Good luck TV… lost another customer.
Wake up TV owner/​management!!!

In reading these great reviews. It makes me wonder why I did not have that pleasant experience. We ordered 3 shirts from Website, new customer, after they came to AMR skatepark to promote business. Great I thought! I will try them out. After the 3 shirts came in, we washed before wearing in COLD water! (I have been doing laundry for a REALLY long time) The one MADGEAR shirt shrunk to a child M when we needed a shirt to fit a adult small. I called and spoke with Andre (?) He was adamant that there was nothing they can do about this. I did spend $ 19.99 (+ S/​H) for this shirt. I was hoping for a replacement, but got this said to me «sometimes ya just need to bite the bullet» When I asked for a manager he said «I’m the best your gonna get right now». So of course Im out $ and a shirt that does not fit. So they have lost a customer in me. And boy does my kid love to scooter and spend lotsa money! Too bad for you VAULT!

As a Culver City resident I try my hardest to support local businesses. I have to say that places like The Vault Pro Scooters are well worth their weight in gold as far as local merchants are concerned, and I highly recommend them.
Their staff is a true dream team of dedicated, enthusiastic and helpful people who are more than happy to help parents and kids alike make the transition from casual scooters to pro ones, with in-​depth knowledge and suggestions for all age and skill levels. Culver City is extremely lucky to have this shop in our neighborhood.
CC parental units, listen up. If your kid rides a Razor and wants to start doing tricks like the bigger kids and/​or the pros on YouTube, you best believe that you’ll HAVE to upgrade their rides to a pro scooter. And trust me, there’s a HUGE difference. And The Vault is THE place to go for that upgrade.
Take my own kiddo for example, who’d been riding Razors since he was 6 (he’s turning 8 next month). He’s getting a little more adventurous at the local skate park so I considered upgrading his scoot to a better model. We went to The Vault and stepped up from his Pro Razor to an Envy Prodigy, and he’s 1000% satisfied with his new ride, and so are we.
BUT the best part about it was all the insight, knowledge and advice I received from Efram (sp), who helped us when we walked in. Rather than throwing clever sales pitches and pushing upsells to make a fast buck, Efram explained every single detail regarding the major differences between pro model scooters and those which are bought from toy stores (i.e., Toys ‘R’ Us, where I think nearly every parent buys their scooters from, including myself).
We must’ve spent at least 40 minutes in discussion about pro model parts and engineering, and even went into length about the scooter «scene,» which is actually starting to blow up out here. In the end I was totally enlightened and more than happy to make the upgrade.
I’ll be honest – the pro stuff isn’t cheap (the Envy Prodigy goes for $ 200 and there’s even higher-​end models over $ 300), but in our case we clearly got what we paid for. Just one spin at the local skate park with his new scoot said it all. A world of difference.
A million thanks to Efram for all his help and dedication, and especially to Nicole who definitely nailed it by opening this small diamond in the rough in good ol’ Culver City. You rock.

The Vault is awesome. Everyone who works there is friendly, knowledgeable, helpful, patient, and cool. My son could live there! Arthur did a fantastic job of building his dream custom scooter for his birthday. If you or your kids need a scooter or anything having to do with a scooter, the Vault is really the ONLY place to go. They really care about quality and safety. Thank you, The Vault!

I tried to order two forks off of Amazon unknowingly that it was coming from this shop. I order the first one, they told me they were out of stock on it and won’t get more in for another two months. I just had them refund my money. I actually then realized I ordered the wrong fork. So I went on Amazon and ordered the right one. A couple weeks later, I get a call at 9pm from them again. Telling me the new one that I ordered is out of stock as well and won’t be in for another month. I never visited the actual shop but I have had a horrible experience dealing with these guys.

I have visited multiple scooter shops over the last year or so between San Diego and LA. My nephew gets whatever he wants and I don’t mind buying for him.
The Vault is his favorite store because it has the largest selection and the salespeople are all so helpful. Andre usually helps us and he gives good advice without trying to up sell on things my nephew does not want or need.
I hope they have a Black Friday sale because I would like to shop for a Christmas gift.

We took the kids this week to the Culver City Skate Park. We brought a skateboard and the razor. Being new at the skate park the little felt more comfortable on his scooter since he saw other kids riding them. Little did we know that the kids’ scooters that they were using weren’t just any scooter you can buy at a Toys R Us. So we asked a parent that was spectating and she recommended this little Culver City shop. The first time we came we bought the little one his new MGP VX3 with helmet. We had a lot of questions and the gentlemen who sold us our first scooter was very knowledgeable. The next visit at the skate park the kids complimented him. Having 2 boys the older on ended up wanting one as well. Nicole greeted us this time today. She is very friendly and personable. She was able to hook us up with a Crisp Evo 2013 scooter. We shall return for any scooter accessory/​parts needs.