Sit ‘n Sleep

Just got a my new mattress and I’m so glad I stopped putting it off. Russell Orozo helped me pick a great mattress. And Beto & Kevin did a great job with the delivery. On time, efficient and left no mess :)

I have purchased 3 beds from this location and Each time I go the experience gets better and better. Eli is your man. He is patient, knowledgable, and very honest. I will be referring Eli to my friends and family. He is so polite and has amazing follow up. This was a very good experience today working with Eli.

I really liked the low key atmosphere. When you wanted help, they were very friendly and informed.

Pleasant experience. They had a good selection with various price range. The delivery was quick and the set up was swift. Marlon and Sal were courteous. Thanks.

Checked my receipt, and the delivery address was wrong.
Reconsidering previous Unilocal review.
All is well that ends well, My 95 year old mom got better set up for her physical condition.
Accurate or time sensitive delivery is just a hassle, and their voice mail is phone hell.
Beware if you have special needs, time sensitive, or have any kind of customer service needs.

***DING DING DING***
And the award for best customer service goes to KENDRICK COLE!!!
Buying a mattress can be quite a chore, especially when you don’t know what you are looking for or what you should really be paying to. Kendrick helped make this process enjoyable and easy. We tested a few mattresses and narrowed it down pretty quickly. He answered a million and one questions and even informed me about things I didn’t think or know to ask about. Great attitude and very friendly.
HUGE THANK YOU FOR SUCH GREAT SERVICE!!!

Ask for SANDRA, she is a amazing.
Great service, great deal, she’s awesome … go in and ask to speak with her, she’ll make it happen :)

I had been dragging my feet to purchase a new mattress knowing it was an important and potentially expensive decision. I finally decided to walk in to Sit n Sleep to try out some mattresses. Kendrick was there to greet me and help me through the process. They have an electronic bed that gives you a score of what type of mattresses to try so you aren’t laying on every mattress in the store. Kendrick was very knowledgeable and made the process fun. I purchased my mattress and it was delivered a day later. I am so happy with what I selected and the service I received. Great experience!

We were a bit overwhelmed when we first walked in with all the mattress inventory, but our sleep consultant Benny was fantastic from beginning to end. We first went through the bed match which I thought was great, because it gives you a sense of what type of mattress to choose. It measures posture, pressure, areas of any pain, and types of pillows to choose. You never know how bad your old mattress is until you sleep throughout the night on a extremely comfortable new one. We purchased our mattress and was then offered the option to buy the $ 100 mattress cover that we thought at first was just a chance for an up sale, but just as Benny said this was an investment worth getting and he was definitely right. You spill anything on the bed and the mattress is completely protected, very good quality. Customer service was exceptional and I’m glad we came here for our purchase.

Horrible horrible service!!! Stay away from sit n sleep! They are thiefs! Sold me a defective mattress, and for more than 1,000 dollars it is the most uncomfortable back killing mattress. They refuse to take care of their customers and exchange the disgusting mattress they sold me. Defective, cheap material, ripping mattress. That is what you will get from this store. On top of that it was a so called «full» apparently this mattress doesn’t look like it could be close to a full! They lie about everything. Never making business with these liars’

Don’t know where to start here. I was just delivered a second mattress. It is USED with yellow stains on the bottom and which still smells faintly of mildew & sweat!
I first went into Sit’n’sleep a month and a half ago for a mattress. I didn’t want to spend more than 500 – 700 for a queen, no box spring. I’d looked up their website beforehand & saw bunch of $ 500 – 600 beautyrests before I went in, only to be told I ‘wasn’t allowed’ to get these mattresses in store.
The first saleswoman Sabrina sold me the most horrible mattress on Earth… she drummed up the purchase of an unneeded box-​spring so she could «add in more free stuff», like pillows, a mattress cover and bed frame. I told her I intended on buying a platform bed (which I did, and which was $ 300).
When the first mattress arrived (a «Sherwood Camelot»), I hated it from the moment it was set up. It felt nothing like in-​store. The motion transfer was horrible and I had severe back and neck pain for the entire forced trial period.
The pillows the saleslady drummed up I thought would be decent, but they were $ 3 useless walmart pillows. The «mattress pad» didn’t even cover the mattress! I was really peeved, but though «oh well, I already spent $ 650, almost my limit». I blew $ 200 on a goose down feather-​bed to try to mitigate this abomination, but I still was waking in the night from either pain or the mattress shaking.
So finally I went for the «exchange policy», to get a $ 790 Beautyrest Recharge Keeney mattress, no boxspring. First I called the store, and talked to «Eli» who fist tried to get me to come in on the first lady’s schedule (really?), then answered a few of my questions with non-​answers and contradictions, then some flat-​out lies.
Went into the store same day and worked with «Ling». I paid the ~$ 120 restocking fee, and owed an additional $ 340 on top of the $ 640 I paid for the Sherwood POS I’d just suffered with. Delivery for the Beautyrest was set up for today.
Well…it was just delivered today, and it has yellow stains all over the bottom and smells like someone else’s sweat & mildew on top. This is unacceptable. I pointed out the yellow stains to the delivery guys, who quickly resorted to gas-​lighting and distraction, pointing to the beautyrest tag. They completely ignored my pointing out the stains, and quickly flipped the mattress over and encouraged me to lay on it, without addressing the issue.
I haven’t slept in days, and have little energy. I’m out now $ 976 for a USED mattress, plus the $ 50 spent on an *actual* mattress pad, and $ 200 for the featherbed to try to fix the first POS mattress they sold me.
Compared with the king-​sized Sterns and Foster mattress I got for $ 500 (delivered, marked down from $ 3200) 5 years ago, this has been an absolute joke and nightmare. I guess it’s battle time…

My aunt Evelyn bought a bed a few years go from the Westminster location and Eli helped her out and went out of his way to achieve the right height since she was elderly she had a lot of difficulty getting into bed. when my husband and I were looking for a bed we contacted the sit n sleep and found out Eli transfered to this location we made the trip because his customer service impressed up even years after. We will highly recommend Eli because its hard to find a person that possesses such a level of perfessionalism and commitment to each of his customers thank you so much Eli.

Came here a couple days before Labor Day weekend to gain information on mattresses and was helped out by Doug. He spent nearly an hour with me (it was slow) trying to find the right mattress for me. Once I narrowed down to my top 3 I told him I would be back on Labor Day with my boyfriend to make a final decision. Upon arrival to purchase my mattress I was greeted with open arms by all employees and Doug greeted me by my first name and gladly helped my boyfriend and I in picking the perfect mattress. He was not pushy, is very informative, patient, and pretty humorous. He def knows his stuff. I’m glad that we ended up getting a bed here. Prices were unbelievable as well because of the holiday! I def recommend Sit n’ Sleep!

As soon as we walked in, we were greeted by Eli, & he was on point on narrowing down the beds to the winner bed!
He did have some help with the «testing bed station» that tests the level of soft & firmness that would benefit us the most. My boyfriends test was to go with firm, & mine was for the softer mattress. Test was helpful & accurate bc that is what we prefer, but I don’t think Eli needed it at all to find us our bed!
Kingsdown Mattress with all the mechanisms (goes up & down plus massages (vibrates)) was our winner! It’s softer on the top & more firm on the bottom. Super comfy too which is a MUST! It was of course more than we wanted to pay, but it’s our bed for the next happy sleeping years & it’s definitely worth it, he helped save us some money too which is always good!
Super excited for the mechanisms which is proven to add more years to your life!!!
We both are very happy with the decision, Eli made it very simple and easy! And, a simple and easy decision coming from a libra that is so picky and indecisive is rare!!! Lol
Amazing, professional Sleep Consultant Eli, he’s the man to go see for your next bed! He will definitely match you with «your bed» :) happy mattress shopping!
Will update again when we receive our bed (FREE SHIPPING). Woop Woop! At the first of next month Aug 2015 when we move in to our new apt.

I purchased a bed from this location less than a year previous to this posting. It was a Stearns & Foster.
Several months ago, i noticed that there was a dip in the exact center of the mattress, which was odd, because I don’t generally sleep in the exact center of my mattress. I wasn’t able to do anything about it at the time, but when I finally was able to call their customer service regarding this issue, they promptly and politely scheduled an independent inspection.
The independent inspector arrived within the agreed-​upon time, was friendly, and took the measurements that were required. He reported that there was a one-​inch dip in the center of the mattress. It surprised me that it was that much. He told me I should get a response within 5 – 7 business days.
About eight business days later, I received a letter via post/​snail mail notifying me that my mattress with a one-​inch dip was well within the ten-​year warranty parameters, and Stearns & Foster had denied my claim. The letter said that Sit ‘n Sleep would offer me a discount on another mattress. I am not buying another mattress less than a year after this one.
My only question is, shall I send my chiropractic and orthopedic bills to Sit ‘n Sleep? Or Stearns & Foster?

Marcus Montgomery was a great educator, host, and super sales buddy got me a great deal in and out in 30min delivery warranty pillows everything you need at a great price
No joke no need to mess around with the rest because Marcus is the best

I walked in and was immediately harassed by bald headed guy that was extremely pushy. I was willing to spend upwards of 8,000 on a mattress and I couldn’t even shop comfortably with his assumption of my wallet size. This isn’t a neighborhood liquor store. Dude was watching me like I was going to run out of the store with a mattress on my back.
Mattresses were overpriced. Definitely a scam and for suckers. Think twice before coming here.

I’m usually super skeptical about chain mattress stores. The lighting, the prices, the salesmen, the endless mattress selections — all of it just makes me nervous. I went in here with my boyfriend after relentlessly checking every mom and pop store in town for good prices. The service we were provided by Eli Pena was absolutely outstanding. Better than any family owned business we went to. He took his time with us and helped us find an affordable bed that matched both of our needs/​concerns. He really provided us with a lot of knowledge and a bed that didn’t hurt our pockets. Thank You Eli!!!
Also — FREE DELIVERY?! Unheard of.

Top notch service! Thanks for the great service Sit n Sleep and Gabriel.
I moved into a new home and had a new bed coming. Needed a mattress– planned Tempur Pedic. After doing some research, learned that Sit n Sleep is what they call an elite dealer. I was heading to Macy’s but they only had a few choices and nobody really knew much about them when I had gone there. When I looked online, Tempur Pedic prefers these «elite» dealers so I tried it out. Also, we all know the commercial so they do have the best price and had a 100 $ off deal. They also have a ton of selections but I had a plan already.
Stopped at Yogurtland a few doors down for fuel strength and walked in.
Gabriel greeted me right away and asked to be of service. I let him know I know what I want and didn’t really want a sales pitch. He was very pleasant and showed he wanted to be of service but was not pushy in the least. I assumed they would be pushy and sales pitchy but they were not! He was just helpful and very unobtrusive. So, I thought, why don’t I let this expert help me choose. I also found him to be one of those really relatable customer service people who is genuine.
He helped me decide what mattress I wanted and I came back the next day to purchase.
Everyone in the store was pleasant and I appreciated that.
The delivery blew me away as well. Very courteous and they took their shoes off when I asked because I don’t wear shoes in the house.
Bravo Sit N Sleep. I will send people back– and ask for Gabriel!
I love my bed.

Flying by the seat of my pants, and trusting (to be true) the radio and TV commercials which proclaim, «We’ll beat anyone’s advertised price, or your mattress is free,» I walked into the Culver City store, and bought two new mattresses, bed frames and several night stands to match.
I dealt with salesman or «Sleep Consultant» (as they refer to themselves) Douglas Lunsford who was professional, efficient and knowledgeable. He upsold me on a couple of items I wasn’t intending to buy at the store: mattress covers and sheets. It wasn’t a hard sell but, honestly, my lady (who was in WI when I made the deal) was NOT happy that I had bought the sheets and mattress covers there, as she invoked «Kohls» and «Bed Bath & Beyond» as she admonished me. She did feel, though, I received «fair pricing» on the two Beauty Rest mattresses and bed frame sets.
We had a blip: Douglas called me to tell me a few days before the scheduled delivery date that one of the bed stands was not in stock. I had the choice of taking the delivery as scheduled and to have the missing item delivered later, or could reschedule the entire delivery when everything was ready, which he estimated to be on the 15^th. I decided to wait until everything was ready for delivery. A few days later, Douglas left me an email and told me everything was now ready, and «…If you do nothing it will come on 15^th as we discussed.» Hmmm.
He and I miscommunicated as I didn’t understand that the fifteenth would be the actual date of delivery, which didn’t work for me. I called the 800 number for the delivery department that Douglas had given me and made the appointment on a day I could be at the house. When I didn’t get a phone call the evening before as I was told would happen (with a four hour window/​estimate for delivery the next day), I again called the 800 number sometime around eight PM and was told that my delivery was scheduled for the 15^th, the same original date.
YIKES — but the young lady at the delivery department worked her magic and everything was delivered on the day I requested, efficiently, neatly and respectful of the freshly redecorated interior of the house awaiting the Sit and Sleep furniture. The delivery men even donned white gloves when removing the plastic wrapped mattresses and mounting them on their new bed frames.
A solid four (4) stars for Sit and Sleep, IMHO!