Red Wing Shoe Store

Horrible return and exchange policy. Customer service is not much better. Make sure to triple check your purchase. If the salesperson asks if you want to purchase the same boot you had previously ordered check it one more time.

The most shittiest shoe store in the whole wide world… They don’t offer size 14, you have to special order it, to me that is a waste of time for a customer. This shoe store is not meant for tall people and tall people should not go here. I also heard they have a horrible return policy you need have a receipt of your purchase and they do not store it in their system. The last time I gone to Red Wing shoes they were the only shoe store to carry size 14 on hand. So without any questioning that is why I’m giving a one star. I used to like this shoe store.. not anymore. Red wing Shoes you are no different than the other shoes… just crappy.

The sales person, Javier, was great in terms of customer service, helpfulness, knowledge of product and stock, etc. I was truly impressed. Pricing is good for quality of many of the boots and product selection is good for Men’s. Women’s selection is more limited which is understandable, given lack of demand. I recommend this store.

I’m composing this review entirely on my customer service experience with an associate, JAVIER REYES.
This was my third visit to this shop and had nothing particularly good or bad to Unilocal about between my first two visits. This third visit however, definitely worth noting.
Javier, in my opinion is one of the finest examples of EXCELLENCE! Exceptionally polite, respectful, courteous, and helpful. Someone who really takes it upon themselves to make an effort to be of service. Definitely made a lasting impression of what a top shelf employee resembles.
If I were a buisness owner to probably any capacity, I would definitely appreciate him representing me.

Cynthia Sanchez is the best walked in was very greetingful and understandive to the work boot field made perfect recommendations and i was completely satisfied with my whole experience

I guess people who have worn Red Wing work boots before really don’t need me to write this review. They know how great they are. People who haven’t might be really surprised what a great experience it is to own a pair. When I had a lawn to mow and miscellaneous outside chores to do putting on the Red Wings was such a simple, sublime pleasure. Not having your feet kill you after working hard is a great feeling. But they’re expensive. Except that they aren’t in the long run. Today I took my favorite old work boots in to have them oiled and the stitching repaired in a couple of places. They are like 20 years old now. I have never needed them resoled. They still don’t need it. And while I don’t need them like I used to I still wear them a few times a year for hiking and cherry picking, etc. But I digress. What’s really important is that it still doesn’t cost anything to have them sent for these minor repairs. The people at the store were friendly, knowledgable and courteous. When I need another pair I’ll go buy them at this store. They have a lot more styles these days too. When you need a serious pair of boots do yourself (and your feet) a favor and go check them out.

I brought my BRAN NEW Red Wing boots in a few weeks after I got them to get conditioned as recommended, and without asking they also replaced my BRAND NEW laces with cheapo replacement ones that are terrible. When I asked to get them back they said they threw them out and no longer have them. They told me to call customer service to have them send new ones, which I have TWICE and they keep sending the crappy replacements instead of the original styled ones.
I appreciate the free laces if they were needed, but these were BRAND NEW! Don’t bring your boots here, take them to the Burbank store. They don’t throw out perfectly good things and replace them with crap.
LOVE the Red Wing boots, though. Great quality, great brand. Just this store is one to avoid.

Javier was very helpful. He knows the products very well. Great shoes and lots of choices for work boots. Prices are very reasonable. We will be coming back!

Went in today to purchase some insoles. Javier was extremely helpful. Nice to have someone who genuinely is good at their job. Will purchase my next pair of boots here. Thanks again Javier.

Horrible return policy. I received a pair of redwing boots as a gift on Christmas. I took them in to get a smaller size and they could do NOTHING for me because I didn’t have a recite. I just wanted to swap for a smaller size idk what the big deal was they wouldn’t be losing any money. Anyway they were very unhelpful and now I have boots that I’ll never wear to work sitting in my house

Awesome customer service! We’ll definitely be back again when hubby needs another pair of red wing boots.

Awesome experience. I didn’t catch the ladies name helping me, but excellent customer service. I walked in, within five minutes, I had my feet measured and some boots on my feet. I chose my boots, she informed about the free oiling and laces when the boots get worn out. I recommend this store to any one looking for a good work boot.

Great service from Javier. He was knowledgeable, helpful, and friendly.
Edit 03÷14÷12: Went back today and Yesenia was very friendly too.

great selection and customer service. Yeselda is awesome.