PetSmart

This store is the one most conveniently located to me, but they frequently run out of everything, and it takes forever to check out. I have gone out of my way to go there and at least five separate occasions, they did not have grilled chicken Fancy Feast. It’s one of the most popular and common items, so one would think they would order plenty of it. It takes forever to get an employee to go look in the back. They were also out of my Precious Cat Multi-​cat 40 lb cat litter. To add insult to injury, when the employee finally came back from the stock room and affirmed that they were out of those items, I look in the hallway and see a huge shipment of new items that nobody had even bothered to open yet (which indoubtedly have said items). They also have signs up that say they will match any other store’s price, but when I found three places online that sell items cheaper, they said they are only referring to stand-​alone stores, and not online stores (which the sign definitely does not clarify). I have been buying all my supplies online instead on
, as they have free shipping over $ 49, it’s much cheaper, and it comes to my door every two weeks.

I take my dog here to get his grooming done and to the pet hospital.
Grooming: The staff in the grooming department are very nice. I especially like how this location takes online reservations. I have a cocker spaniel mix that is about 40 pounds and they charge us $ 50. Not bad for the west side! Other places would charge me up to $ 90 for a bath and cut!
Pet Hospital: Go online and get the coupon for a complimentary office visit (new patients only). This saved us $ 50 when we had to take our dog in for an infection he had on his paw. Our total out of pocket was $ 120 for two prescriptions and the cone.

Ruby came to the Westwood location and was fantastic. My dog desperately needed a bath and has very long hair. She did an amazing job. My maltipoo looks great and she finished an hour early. I probably will make the drive to this location, but Ruby, come back to the Westwood location!!!

First I can’t say enough about how helpful everyone is, I have a fairly new rescue dog and have been having trouble finding a good dog food he likes the blue diamond rep helped me compare food explained the difference of different foods and even different brands I settled on grain free from blue diamond and he loves it, I think I’m going to use their vet services too, they also have his favorite toys for $ 3,and he still loves his Halloween costume he plays with it like a toy, trying to get it on

This Petsmart has been great to me.
A few months ago my 13 year old cat Tigre’ suddenly passed away. I had just stocked up on prescription cat food for him. Petsmart refunded me all of my money for the open and unopened cat food. I was shocked!
It is terrible to loose a family member. It is heartbreaking to have to go through their belongings and figure out what to do with them. Petsamrt made that one chore EASY AND PAINLESS.
Thank you!
Today I was inquiring about a Martha Stuart bed I purchased a couple of weeks ago. As I was asking Anne, the manager, if they had a smaller size I noticed the bed was $ 20 cheaper. Anne, without me asking gave me a $ 20 refund on the original bed I purchased! I turned around and purchased another bed. That’s what good customer service does. It encourages the consumer to buy more. Great job guys!!! I am very happy with my products and the service I have received there! I recommend this location to everyone!
TAHNK YOU!!!

I will never go back to this Petsmart location ever again because of their grooming salon services. I used to bring my mini schnauzer here every month and had no complaints whatsoever until earlier today. I picked her up and was in a rush due to an errand I had to do. Didn’t realize until I took a closer look that they did a poor job. My dog’s groomer named Kara cut her beautiful long eyelashes and completely shaved all her hair.
I understand that schnauzers’ hair can be matted especially on the paws when not maintained well. However I didn’t expect my dog to look completely shaven when I picked her up. She now looks like a rat ! Poor thing. To think the first time I came to this location was when I rescued her from a shelter and her hair was in worst shape then than how she was earlier today before being «groomed». I deserve a full refund for being totally dissatisfied.

This review goes to the groomers department at this location. We brought out dog for a dog SPA treatment, after picking him up, the next day he had red spot skiing irritation. bringing him to the Bandfield Doctor they said it was the 3^rd dog with the same case of rash coming from the same groomers. It would be nice if the groomers take care of the bill we had to spend at the doctors for antibiotics, since our dog got expose to a skin infection. Also I should advice that they sanitize all their equipment before the groom the next dog. My wife is upset and does not trust the groomers at this location anymore

My dog almost died from his experience here.
My dog had been groomed at another pet smart location before with no problems. Then, I decided to try this location as I had recently moved to the area. Worst mistake ever. When I went to pick up my half poodle mix from a grooming appointment he was shaking and looked like he was about to faint. Rudely, the groomer told me that he had a lot of anxiety issues and was matted so they had some «issues while grooming». Well, that night we ended up rushing him to the vet emergency room. He had SEVERE ear infections and was bleeding from both ears (they had aggressively plucked the insides) and his skin was completely nicked all over his body. My dog was vomiting and hiding in the corner of the house, refusing to let anyone near him. He was so ill the vet praised us for coming in immediately because he might not have made it had we waited. We had to put him on two antibiotics for 2 weeks to get rid of the infections but he is now permanently traumatized and refuses to let us brush him or bath him. To add insult to injury, I tried to schedule a grooming appointment at A DIFFERENT pet smart and they refused to groom him without sedation because he was in the system as having «behavioral issues». Needless to say, I will not be recommending this place to anyone or coming back. Found a wonderful little grooming spot right next to this location called Pet City Grooming which has fabulous service and has never mentioned any of these so called «behavioral issues».

2 stars for the gentleman who sold me the parakeet. No stars for the associate who processed my return of the bird. I give her my receipt with all packaging & bird in cage & she returns me $ 41… I say, what about the rest of the items? She says” I didn’t see it on the receipt”. Really? A big as day you don’t see a $ 30 birdcage with toys on my receipt. She then states, I’ll have to refund it to your card because I don’t have money in my register to give you cash. She was a rude little thing & I don’t appreciate it. If you don’t like your job than find another. But don’t take your attitude out on me. She had red hair… Her cashier number: 407 221

Never bring your dog to petsmart grooming, your dog will be treated violently and will be injured and to top it off the groomer will not apologize.
Save yourself and your dogs trauma and go elsewhere…

I called to schedule an appointment with Cristina but was told that she no longer works there. So sad. My doggies love her. Does anyone know how to get in touch with her? Sad to hear about the way the employees were treated.

So Petsmart didn’t let me down after all. They gave me a nice discount and both Bayleigh and Bear came out beautifully thanks to Connie of the West Torrance store who came in specifically to groom my babies. It was an ordeal to get my appointment back (it had been scratched off the books for some reason), but store manager Ann had great follow up and follow through to make sure Bayleigh and Bear got groomed. I give three stars for the hassle that I had to go through, which would have never happened with my past groomers (Cristina and Oscar) who no longer work there. Kudos to Ann, Connie and Alex. They made it happen. But the struggle to get there was what made this a 3 star visit. But Connie’s work gets 5 stars!

I used to go to Culver City PetSmart, liked it a lot, clean store friendly personnel. I USED to have my doggie groomed there. But since the groomer’s were treated like trash and dismissed like trash, I’d prefer not to have my doggies groomed there. I’d be afraid that my pet would be treated like the trash.
Hasta la vista PetSmart. Hello PetCo.

I’ve been a customer here for years since rescuing our pup from the west LA animal shelter. I’m happy to say… I’ll never return.
I was lucky enough to find a groomer we loved that loved us back and treated us like family. She called when we were too lazy to make appointments, she welcomed us by name, and she made sure we were always satisfied!
Today we came in for our scheduled appointment… only to be turned away with the explanation that our groomer no longer worked there. Luckily, I had our groomer’s phone number and called to find out more details.
As it turns out… the working conditions were so poor that the entire staff put in notice and were not allowed to continue working! They were given their supplies and final pay by the store manager and escorted off premises. No phone calls were made, no apologies offered to the loyal customers that patronized this location BECAUSE of the dedicated team.
I realize there are two sides to every story. But I’m leaving this review because not only do I trust my groomer, but I can’t fathom the rationale behind the decision to allow the entire team to resign without notifying scheduled customers. Really? As the store manager you thought it was best to allow customers to show up… and be turned away?!
Good riddance PetSmart.

I was a regular customer at the petsmart grooming salon. My cocker spaniel Alex had an appt this morning with his regular groomer Christina. To find out later that the grooming staff was escorted out of the store and was given their last paycheck today. I was furious. I requested to speak to store mgr. Anna. I told her that I trusted Christina with my dog and if anything bad happen to my dog, I will make sure to see them in court.
The store failed to inform customer about the whole situation. I am very unhappy with the service and treatment received from this store. Thankfully we have a lot of pet store in the area. I will not come back to this store again.

I jus have to say the staff is awesome mostly Miss Emily. My tea cup chihuahua Kendall just loves her. She always greets and asks if we need anything. Also oneday I was jus saying how I wanted a rain coat for kendall but never find her size during some small talk then I got in line. Emily went and rummaged thru all the clothes to find me a raincoat and brought it to me before I got to the register. I wish all places had people like her. Her customer service is outstanding And I will continue to shop there just because of it! Thanks petsmart!

Today I went in to buy some new bowls for my dogs, they are located directly across from the grooming department, as I browsed I kept hearing crying, I looked behind me, there was a poodle getting groomed that was obviously uneasy. Instead of trying to ease the dog the groomer kept yelling at the poor pooch finally after one loud cry I turn around and see this undertrained employee choking the dog to subdue it whilst telling it to shut up. After 10 minutes of this I couldn’t bring myself to give this establishment my money.
Do not take your pets here to get groomed!
They will not be cared for or treated properly.

Nail Trim for my dog here and we have definitely seen/​experienced better service.
My dog is black. so because of this he is not allowed to get his nails clipped?
I never heard of that, ever. And he has gotten his nails clipped before, but by experienced groomers who aren’t just afraid of hitting the nerve. So instead they filed down what they could and I just felt so sorry for my dog :(
The job was uneven on all his paws and the groomer was willing to try to make the rest somewhat even, and he did an OK job
but I blame myself for bringing him here. The dog bakery on venice does a great job trimming nails short but their groomer called in sick that day and I really wanted to cross this errand off my list. Usually when I get my dogs nails trimmed in between his full spa days, he prances around without any sound, but this was just a barely ok service. I won’t be coming back.
Also I would never bring my dog to get a full grooming here. When I see other owners drop off their dog and the dog is whining… That’s a sign. Go to California groomin’ All the dogs there LoVE going there. That’s the difference!
Upon leaving, I felt full of remorse and disappointment but with acceptance of the fact that I gave them my business to begin with. It was my bad call that I surely won’t make again. Thanks for being open when most places aren’t, but for me– for the future, no thanks.

Great staff. So friendly! I always come here to get my dog the Pedigree Dentasticks. He loves them so much. The best price for these sticks are at petsmart.
This locations always has weekly deals on different supplies.
I like the fact that they have many brands to choose from for different supplies.
I had a coupon for some dog food that expired. The person at the front still honored my coupon. They are the best pest supply store. recommended.

Everyone is so friendly here. As soon as you walk in someone is greeting you. I’ve never had to look for a sales person to help me out. I wonder how Petco is still in business write down the street, with their higher prices and not so friendly staff.
As far as the groomers ago, they charge $ 45 for my shih tzus, where Petco quoted me $ 60. I haven’t always been exactly thrilled with their haircuts, but the price is right and they do suffice. They’re not show dogs or anything.